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“Exceptional Service in the Dining Room”

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Doubletree by Hilton Hotel Rochester
Ranked #4 of 16 Hotels in Henrietta
Certificate of Excellence
Boston, Massachusetts
1 review
“Exceptional Service in the Dining Room”
Reviewed 18 May 2014

Two outstanding services were provided by Zeke who served a phenomenal omelete. In addition, most cooks, don't have conversations with hotel guests. My husband appreciated the friendly and genuine nature that Zeke exhibited. Connor T., anticipated our every need and provided exceptional service. Our Deaf son, smiled, as she signed back, "you are welcome".

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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761 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Turkish first
  • Any
English first
Kingston, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2014

The hotel was nice but quite disappointing that the pool area did not have a functioning hot tub and that you had to pay an extra fee for wifi in your room. Free wifi was available in the lobby but that really is a bit unrealistic when you travel with children.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 159sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Syracuse, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 May 2014

The hotel was great. People friendly. Service and food amazing. Great time. There for our sons wedding. Lots of friends/family were also staying there. Other than alot of kids because of a hockey tournament..we have no complaints

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bennejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 7 May 2014

Godson and wife had their reception at the hotel. The rooms were affordable, very comfortable and clean. The staff throughout was A PLUS caliber. Will definitely stay at this location again in the future when traveling to Rochester NY.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pooper38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martville, United States
1 review
Reviewed 4 May 2014

Stayed at the hotel for a wedding reception that was being held at the there. Employees were a joy to deal with. The rooms were nice and the reception and food was great. The only problem we had was that there was a basketball tournament in the area and the hotel was filled with 8 to 17 year old students. They were loud, obnoxious and running all over the place.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Penny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erie, United States
1 review
Reviewed 1 May 2014

floor dirty, desk chair looked like someone had diarhea on it, noisy mattress should have been thrown away a while ago. restaurant pricy but food good. looked like entire lobby needed redone looked old and worn out.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank George F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
syracuse, United States
1 review
Reviewed 1 May 2014

Room was clean . Bed and linens comfortable. Only complaint was there were at least and probably more than 100 young people that were running all over the halls and lobby with no supervision up to 11pm. Very loud. Ran into my sister in law and an adult nearby started a verbal altercation that the fault was the adults "cause they were just kids". Management should have been on top of this.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Rochester

Property: Doubletree by Hilton Hotel Rochester
Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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