i think the hotel staff was great, professional and very courteous. Checking-in and checking-out was a breeze, quick and efficient and not to mention a solid chocolate chip cookie as well.
Problem...unfortunately, the room. I am not the pickiest person nor someone that will complain much, but the room was beyond clean for what I would expect. Two basic issues:
1) Had someone's long hair underneath my bed pillow. Gross.
2) Had a hair on one of the rolled up towels in the bathroom.
3) Bath tub water was clogged and wouldn't go down.
#3 wasn't even of the world, but the first two points, you have to admit are kind of disgusting. I didn't make a fuss about it, it was a short trip, but was I disappointed, yes.
- Official Description (provided by the hotel):
- Conveniently located directly off I-390 and north of the New York State Thruway, experience newly renovated guest rooms (August 2015) and convenient access to downtown Rochester at the DoubleTree by Hilton Hotel Rochester. Enjoy a warm DoubleTree chocolate chip-cookie on arrival and settle into a comfortable and spacious guest room. Stay connected with high-speed internet access at the large work desk. Our hotel offers a complimentary shuttle service to and from Rochester International Airport. The service also extends to sites within 5 miles of the hotel, including the University of Rochester, Monroe Community College, Rochester Institute of Technology and Strong Memorial Hospital. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Rochester
- Rochester Doubletree