We visit Rochester/Henrietta A LOT. We stayed at this Extended Stay once before , BEFORE the Recent Renovation and we'd have given it a 4 . Now that the family is older, and have busy, busy lives of their own, Henrietta/Roc NY is central for all of us. We like long stays seeing as many of the "kids" as often as possible! We stayed again, most recently over the long Thanksgiving weekend and LOVED the renovations! And, while the renovations ROCK, it's the staff at this hotel that really makes the incredibly affordable stay so wonderful. It seemed as though every time I wished something aloud, there was Clarence, Zach, Maria, or Natalie( their GM) at "my service"! If I have come to despise anything as we get older and travel even more it is the oft met sentence" That's not my job". At ESAMERICA, Henrietta, EVERYTHING appears to be EVERYONE's job! So refreshing! The Suites are huge, the beds fluffy and plush, the leather recliners PERFECT , the kitchens truly "READY TO GO!" We easily save 200.00 on refreshments and meals with those darling kitchens! We are still close to a MILLION restaurants, but on longer stays we just TIRE of reservations , waiting for tables and the expense. There is almost nothing we cannot cook in the suite! I murmured hoping there were lots of pillows and ~ boom! they were IN OUR suite before WE WERE! 3 extras on top of the 6 new, perfect pillows on the King bed! I JUST booked our CHRISTMAS week stay with Natalie whom went to the mat to make sure ALL our needs were met, internet rates applied, and helpful suggestions. I suppose if I had any advice for anyone with complaints, GO DIRECTLY to the front desk with ANY issues! They will be corrected! Don't grit your teeth and come home to "get back at them" via places like trip advisors. REAL people run this Extended Stay America, and those REAL people CARE if you are unhappy. Really, JUST SAY THE WORD! Natalie, and staff, I hope you see this and we'll see you soon!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo and Extended Stay so you can book your Extended Stay America - Rochester - Henrietta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stay Rochester
- Extended Stay America Rochester
- Rochester Extended Stay