The hotel is being renovated a bit and was really clean. The price was ok. The train is REALLY close and VERY active. All considering I would stay there again with the exception of this one issue. We booked an adjoining room. It was vital that we stay in connecting rooms. I booked directly with the hotel. We confirmed twice and both times were assured we were all set. When we arrived we did not have adjoining rooms. I was told there was nothing that could be done and that I actually hadn't required the connecting room only requested it (this is untrue). The woman was very snippy and told me if I was not satisfied with my room she would refund me and I could look for a room someplace else.....this was not possible or I'd have done it on the spot. At check out I spoke with the woman who made the reservation for me. She tried to deny that I had required a certain room but when I showed proof she said "Oh look they whited out your room assignment and gave it to someone else....they shouldn't have done that." Hotel workers need to understand how important these issues are, especially when you are bringing young children with you.
Most everyone else at the hotel was great. This was a big sore spot.
- Official Description (provided by the hotel):
- The Red Roof Inn & Suites is our new partner effective November 2104. The same ownership and staff will continue to offer the finest accommodations in the Mohawk Valley area of Upstate New York. Featuring free continental breakfast & our onsite 24 hour Denny's Restaurant, in-ground heated pool, fitness room, all smoke free rooms, handicap-accessible rooms available, remote-controlled Flat screen TVs with HBO, direct line phones with voicemail, free wireless high-speed internet, and coin-op laundry. We consistently provide "clean, comfortable, accommodations" to travelers in the friendly and historic Mohawk Valley. ... more less
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- Also Known As:
- Herkimer Motel And Suites
- Herkimer Hotel Herkimer
- Red Roof Inn & Suites Herkimer New York