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“Much improved” 4 of 5 bubbles
Review of West Point Motel

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West Point Motel
Ranked #1 of 2 Hotels in Highland Falls
Danbury, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Much improved”
4 of 5 bubbles Reviewed 2 October 2012

We have been staying at this motel for years due to its wonderful location. This year we were very pleased with the updated vanity and sink, new carpeting, new wall covering, and cleaner appearance. They should look into the newer style of motel bed linens with a white duvet cover and a strip of colorful fabric at the end of the bed.

  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PatD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Traveller rating
    38
    62
    17
    7
    11
See reviews for
66
22
8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
Saint Louis, Missouri
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 2 October 2012

It is located just outside west point academy which was very convenient for us. We stayed in a remodeled room so it was newer and cleaner! I'm not sure how many rooms have been remodeled yet but try and get on of those because it was worth the price.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jrjpurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 September 2012

We have stayed at the West Point Motel during football seasons for almost eight years. We choose this property because of the exceptional service of the staff, its proximity to West Point, and that it is a two-story property with immediate access to our car. We tailgate every home game and find it most convenient to load our car with tailgate items directly from our room. No elevator crowds, no hassle with the ice chests, etc. Recommend it to others on a routine basis.

  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this review, 2 October 2012
Thank you for your great review. We appreciate your feedback. Over the next few months we intend to update more of our rooms and our office. Only good things are in store for our great customers. Once again your thoughts and comments are totally welcomed!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 September 2012 via mobile

The staff was very friendly and helpful; the price was excellent for quality of the room, which was large, comfortable and clean. It is located really close to The Academy, so it is very convenient. What is most annoying is to have to write 200 words reviews when I can say what I mean in much less space!

  • Stayed September 2012
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Bermeriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Manager at West Point Motel, responded to this review, 25 September 2012
From all of us at the West Point Motel we would like to thank our great customers for their kind words. All we ask is allow us the chance to be compared and you will see the difference that the West Point Motel has to offer. Our improvements are always on going with our staff and our accommodations. Once again your great comments and/or recommendations for improvement are greatly appreciated. Gus Koutsourades, Owner/Manager, West Point Motel, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levittown, New York
1 review
5 of 5 bubbles Reviewed 22 September 2012

Convenient for work at the Academy. Newly updated rooms were very clean and the staff is extremely courtious. Anything that you might have forgotten or need is within a 10 minute walk from the motel. We have been using the West Point Motel for 10 years and we will continue to use it in the future.

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leland, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 September 2012

Great location, walking distance to restaurants, grocery, and pharmacy. Rooms and bedding newly renovated; overall clean and comfortable with a friendly staff. I would recommend this motel to friends and family, will be staying here again.

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, General Manager at West Point Motel, responded to this review, 21 September 2012
We truly appreciate this kind response from our customers. We always are trying to improve our small motel to the public at large. Even though at times some customers do have concerns, we always try to correct them as soon as possible. We will continue to make changes that will benefit the stay of our treasured guests for now and in the future. Just give us the chance to prove this and you will see the great results of our efforts. Once again, we thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 16 September 2012

Stayed a September weekend which motel was sold out, and is majority of time when there is a football weekend or special event at West Point. Beds were good. Pillows and bathroom dated. I was OK with this until I had a 2 - 3 day old muffin as part of continental breakfast. Juice and coffee from a machine with muffins and small bagels. No tables or sitting area. The final straw was when I asked kindly at front desk if they could print out an airline boarding pass for me. No one else was there in the office. I was told that they can't print out a boarding pass and was directed to the Thayer Hotel lobby to print it out. The photos show some mildew in shower track, and curled wall paper above shower. I stayed here two years ago and the front desk had the same attitude at that time. From now on I will stay 20 minutes away at a chain hotel and spend $20.00 more a night.

Room Tip: Stay in Central Valley 20 miles away.
See more room tips
  • Stayed September 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TRtrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
motelguy102, Owner at West Point Motel, responded to this review, 18 September 2012
As a result of this review there has been a policy change at the motel regarding the printing of boarding passes for our customers. As of now if a customer makes a request to print a boarding pass, that request will gladly be honored. Moreover, the condition of the bathroom pictured will be corrected by the end of the day today by our painting subcontractor. Finally, regarding this listing: a year and a half ago we started renovating more than 65% of our accommodations. Within the next five months, the reminder of our rooms will be updated and renovated. We appreciate the feedback and hope our customer's next stay is more pleasurable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Point Motel

Property: West Point Motel
Address: 156 Main St, P.O. Box 301, Highland Falls, NY 10928-1516
Phone Number:
Region: United States > New York > Highland Falls
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Highland Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — West Point Motel 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
West Point Motel in Highland Falls, NY has been family owned and operated since 1923, ideally located near West Point and Hudson Valley's largest attractions. For 90 years, we've provided affordable hotel accommodations and amenities to business and leisure travelers for short or extended stays. We are a quick eight miles from Woodbury Commons, the largest outlet mall in the country, the Appalachian Trail, and many wineries. Enjoy a relaxing vacation in the lush and historic Hudson Valley Region with us in one of our 51 spacious and non-smoking rooms fully equipped with refrigerators, air conditioning, Cable TV, coffee makers, hair dryers, and free wireless. Our remodeled motel offers a small continental breakfast of easy grab and go choices like bagels, muffins, juices and coffee to prepare you for the day. At West Point Motel, it's our mission to provide you with a comfortable and relaxing stay no matter the reason. Our staff is dedicated to your comfort and the ease of your trip. Book your stay and come cozy up in the greenery the Hudson Valley has to offer. ... more   less 
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Also Known As:
West Point Hotel Highland Falls

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