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“Not your typical Ramada”

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Ramada Plaza Holtsville Long Island
Ranked #2 of 2 Hotels in Holtsville
Grand Rapids, Michigan
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not your typical Ramada”
1 of 5 bubbles Reviewed 17 July 2014

The hotel was dark, dirty and smelly. You walk in and it looks like a funeral parlor. The halls/rooms smell musty and one day smelled like sewage. We were told we would have a pond view, but all we saw was garbage, a strip mine (I think), some storage sheds and trees full of litter. We had a King suite which hold 6 people. There were only 2 towels and 2 washcloths. We called the desk for more and receive 2 more. The only housekeeping that we noticed was that they made the bed. The was dirt and cobwebs in the corners, stains on the capets and the construction was poor. Our plugs kept falling out of the outlets. One of the lamps had a broken lightbulb and we put a sign on it saying that it was broken on the first day of the trip. 9 days later it was still broken. The door between the room with the king bed and the rest of the room was off the tracks and could not be closed. There was only 1 sink, 1 toilet and 1 shower for a family suite, which was in the bedroom. The door to the bathroom was a door with slats that provided no privacy to the person using the bathroom.

There is a bar attached to the hotel. At night there were often drunk people in parking lot. One night there were a bunch of kids in the parking lot screaming, dancing and drinking at around 2am.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank WSTLLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear WSTLLG,

We appreciate the time taken to write this helpful and appreciated review. We are disappointed to hear that you did not enjoy your stay with us. Housekeeping and engineering have been notified regarding your issues, and all of these will be properly addressed. Our restaurant on property is separate from the hotel, but we do have on site security. No matter the hour, we care to ensure that our guests feel comfortable. Again, I apologize for all that has occurred here and hope to make it up to you someday. We hope to work with you again in the future, please give us a call at 631-758-2900.

Best Wishes,
Deborah
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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933 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Rochester, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

This hotel may have been really nice once but it isn't any more. The entry door to my door was damaged as if somebody had to knock it open, the bathtub wouldn't turn off, no hangers in the closet "box", the toilet wobbled on the floor, so we asked for another room and that bathtub also wouldn't turn off all the way, that door looked like it had been pried open too, no washcloths, one bath towel...

The ice was moldy in the ice machine and then two days later when they pronounced it was fixed, the ice had black dirt in it. The desk staff were very friendly and apologetic, gave me a new set of towels, but the maid took the clean washcloth right off the shelf the next day and again didn't replace the soiled bath towel. I observed the maid had (her?) kids helping her and they must have been in charge of the towels, because they sure didn't know what they were doing. Electrical outlets hanging by the wires, missing swing-arm mirror in the bathroom, you get the idea.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear Daniel A,

Hotel staff, management, and ownership want to both thank you for writing this review, and apologize that you were not satisfied with our property. It seems that your room and hotel appearance were both dis-satisfying, and for that we are disappointed. I have reviewed your comments, and sent all of these issues to housekeeping and engineering. Again, we deeply apologize and hope we can make it up to you in the future. Please consider coming back and giving us another chance, for we would love to show you what we are capable of.

Best Wishes,
Deborah
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holtsville
1 review
2 of 5 bubbles Reviewed 17 July 2014

The first room was dirty like it wasnt even vaccum, second room phone was broken no dialing tone , the bed side lamp was broken. the toilet bowl look disgusting

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Amakoe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear Amakoe D,

My entire staff and management team are very distraught over this review and offer our apologies. Upon check in, your room should be 100% clean and comfortable. We are disappointed because we strive to give every guest the best experience; we are always aiming for excellence. Such reviews and comments are not taken lightly, and I assure you that we take everything our guest has to say to heart. Please consider coming back for another stay, for we would love the chance to make this up to you and show you what we are indeed capable of, which is excellence.

Best Wishes,
Deborah
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ramada Plaza Holtsville Long Island

Property: Ramada Plaza Holtsville Long Island
Address: 1730 N Ocean Ave, Holtsville, NY 11742-1839 (Formerly Crowne Plaza Macarthur Airport hotel)
Phone Number:
Region: United States > New York > Long Island > Holtsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Holtsville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ramada Plaza Holtsville Long Island 3.5*
Number of rooms: 188
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., Agoda, Evoline ltd and HotelQuickly so you can book your Ramada Plaza Holtsville Long Island reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Holtsville
Crowne Plaza Hotel Holtsville
Holtsville Radisson

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