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“It was ok”

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Ramada Plaza Holtsville Long Island
Ranked #2 of 2 Hotels in Holtsville
Syracuse, New York
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“It was ok”
Reviewed 20 July 2014

We looked around for the best price in the Islip area and they had the best price for a room . The hotel is old looking and very outdated but our room was updated and very clean. It was ok because we just needed a place to sleep. There's nothing great about this place but the price and location was just what we were looking for.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear Debbie S,

We appreciate the time taken to write this helpful and appreciated review. We are glad to hear that our property met all of your hotel needs, although we hope to exceed them as well. Our property is on the older side, but we are doing a lot of hard work to renovate and improve the quality of stay for people. We are specifically known for having a top notch staff which will go to great lengths to provide excellent customer service. We hope to work with you again in the future, please give us a call at 631-758-2900.

Best Wishes,
Deborah
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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963 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

Yes this property is worn and would have warranted a poor rating except for one of the front desk agents. Entering the room it was clean but very worn. The little things that can ruin a stay began to occur. The phone did not work at all along with no tv remote and the smallest pillows I've ever seen. When announcing this at the front desk different people who I'm assuming was all family managers began interrupting the desk agent and giving different solutions. Matt Bushmann the front desk agent kept his cool (not sure how) and made sure I felt like someone really cared about me as a client guest and was consistently professional. He went the extra mile and provided above average customer service and followed up after the fixes to make sure I was satisfied.
He did more than he had too, without spending my money or the hotels.
This guy belongs in management where his attitude and ability can be examples for others to learn from.

Room Tip: Speak up if not satisfied
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank joe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear Joe D,

We appreciate the time taken to write this helpful and appreciated review. We are disappointed to hear that during your stay not everyone warranted the professionalism we aim to always provide. However, I am very glad Matt addressed all of your concerns and made you feel satisfied. Matt is a hard worker, and we appreciate you taking the time to acknowledge his hard work and dedication, for it deserves to be acknowledged! We hope to work with you again in the future, please give us a call at 631-758-2900.

Best Wishes,
Deborah
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

The hotel was dark, dirty and smelly. You walk in and it looks like a funeral parlor. The halls/rooms smell musty and one day smelled like sewage. We were told we would have a pond view, but all we saw was garbage, a strip mine (I think), some storage sheds and trees full of litter. We had a King suite which hold 6 people. There were only 2 towels and 2 washcloths. We called the desk for more and receive 2 more. The only housekeeping that we noticed was that they made the bed. The was dirt and cobwebs in the corners, stains on the capets and the construction was poor. Our plugs kept falling out of the outlets. One of the lamps had a broken lightbulb and we put a sign on it saying that it was broken on the first day of the trip. 9 days later it was still broken. The door between the room with the king bed and the rest of the room was off the tracks and could not be closed. There was only 1 sink, 1 toilet and 1 shower for a family suite, which was in the bedroom. The door to the bathroom was a door with slats that provided no privacy to the person using the bathroom.

There is a bar attached to the hotel. At night there were often drunk people in parking lot. One night there were a bunch of kids in the parking lot screaming, dancing and drinking at around 2am.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank WSTLLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear WSTLLG,

We appreciate the time taken to write this helpful and appreciated review. We are disappointed to hear that you did not enjoy your stay with us. Housekeeping and engineering have been notified regarding your issues, and all of these will be properly addressed. Our restaurant on property is separate from the hotel, but we do have on site security. No matter the hour, we care to ensure that our guests feel comfortable. Again, I apologize for all that has occurred here and hope to make it up to you someday. We hope to work with you again in the future, please give us a call at 631-758-2900.

Best Wishes,
Deborah
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Holtsville hotels

Rochester, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

This hotel may have been really nice once but it isn't any more. The entry door to my door was damaged as if somebody had to knock it open, the bathtub wouldn't turn off, no hangers in the closet "box", the toilet wobbled on the floor, so we asked for another room and that bathtub also wouldn't turn off all the way, that door looked like it had been pried open too, no washcloths, one bath towel...

The ice was moldy in the ice machine and then two days later when they pronounced it was fixed, the ice had black dirt in it. The desk staff were very friendly and apologetic, gave me a new set of towels, but the maid took the clean washcloth right off the shelf the next day and again didn't replace the soiled bath towel. I observed the maid had (her?) kids helping her and they must have been in charge of the towels, because they sure didn't know what they were doing. Electrical outlets hanging by the wires, missing swing-arm mirror in the bathroom, you get the idea.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear Daniel A,

Hotel staff, management, and ownership want to both thank you for writing this review, and apologize that you were not satisfied with our property. It seems that your room and hotel appearance were both dis-satisfying, and for that we are disappointed. I have reviewed your comments, and sent all of these issues to housekeeping and engineering. Again, we deeply apologize and hope we can make it up to you in the future. Please consider coming back and giving us another chance, for we would love to show you what we are capable of.

Best Wishes,
Deborah
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holtsville
1 review
Reviewed 17 July 2014

The first room was dirty like it wasnt even vaccum, second room phone was broken no dialing tone , the bed side lamp was broken. the toilet bowl look disgusting

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Amakoe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, 3 August 2014
Dear Amakoe D,

My entire staff and management team are very distraught over this review and offer our apologies. Upon check in, your room should be 100% clean and comfortable. We are disappointed because we strive to give every guest the best experience; we are always aiming for excellence. Such reviews and comments are not taken lightly, and I assure you that we take everything our guest has to say to heart. Please consider coming back for another stay, for we would love the chance to make this up to you and show you what we are indeed capable of, which is excellence.

Best Wishes,
Deborah
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Holtsville Long Island

Property: Ramada Plaza Holtsville Long Island
Address: 1730 N Ocean Ave, Holtsville, NY 11742-1839 (Formerly Crowne Plaza Macarthur Airport hotel)
Phone Number:
Region: United States > New York > Long Island > Holtsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Holtsville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ramada Plaza Holtsville Long Island 3.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Crowne Plaza Holtsville
Crowne Plaza Hotel Holtsville
Holtsville Radisson

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