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“Sussexpav must have been having a bad day...”
Review of Ngala Lodge

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Ngala Lodge
Ranked #1 of 5 Hotels in Fajara
Certificate of Excellence
Reviewed 22 January 2014

...(see earlier review) because in no way can Ngala Lodge be described as poor. It is excellent in every aspect. Our 'Atlantic' room was massive, air conditioned and beautifully furnished with sofas and huge bed and decorated with quirky African objets d'art. The fridge in the dressing room/drinks area is really useful in such a warm climate and is only one example of how the hotel tries to think of everything. There is plenty of coffee/tea available and fresh milk delivered to your fridge whenever required. The hair dryer was full size, not one of those small excuses often found in hotels. Outside on the veranda was our own personal jacuzzi! Previous reviews had praised the chef (Jonathan) but unfortunately he was ill during our stay. Nevertheless, all the food prepared by his deputy was first class on the evenings when we ate in the hotel. We were pleased that we were 'bed & breakfast' as it gave us the opportunity to eat out in Bakau village. The Clay Oven, Gida's Garden Restaurant and Mama's, which has a tasty fish buffet every Friday evening, are all within easy walking distance - it's completely safe after dark. The Butcher's Shop, a short taxi ride away, is also worth a visit; a large menu and everything we tried was delicious. Calypso is good for lunch and has the added excitement of a crocodile pool and a long beach. A walk to Kachically crocodile pool is also a must but don't tell Health and Safety! Ngala Lodge has beautiful gardens, a secluded swimming pool, access to a decked area on the beach and plenty of sun beds and towels. Everybody who works there, from Jenny the manager to the humblest employee, is smiling and eager to help in any way possible. Finally, we must mention Habib, who although not directly employed by the hotel, is easily contactable from Reception and will take you to visit anywhere and everywhere. His brother, Charlie, has an encyclopaedic knowledge of the birds of The Gambia and is great company if ornithology is your thing; they will both enhance your holiday as they did ours.

  • Stayed: January 2014, travelled with friends
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4  Thank Mem_sahib64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 28 January 2014

Thank you for your comprehensive review!! It was a pleasure to have you to stay and we look forward to welcoming you back. We are delighted that you enjoyed the holiday as much as you did!
Thanks again.

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196 - 202 of 448 reviews

Reviewed 21 January 2014

We were back in Jan 2014 for our 6th or 7th visit to Ngala and it is easy to see why they get such a high rate of returning visitors. It started well when we were welcomed back as old friends by many of the staff who we remembered from our previous trips. One person that we didn't remember was Jenny, who started as manager just after our last trip. Jenny is a very welcome addition to the team, very visible, friendly, helpful and a wicked sense of humour..... perfect!

We were looked after so well, as usual - the service is at a high standard and combines efficiency with the personal touch. Meanwhile the gardeners, room staff, reception and security staff are also friendly, polite and helpful.

The hotel was showing signs of updates, with improvements in many areas without dispensing with some of the older sculptures which are so reminiscent of the Ngala of old. If you liked Ngala back at the start, you have nothing to fear, the old and the new blend well together.

Sadly Jonathan was ill for the duration of our holiday, but the food was excellent and seemingly unaffected by his absence (always the sign of a good kitchen).

We had a fabulous 10 days and were planning our next visit on the plane home. If you've been to Ngala you'll know just what a gorgeous retreat it is, if you haven't then you really don't know what you're missing!

  • Stayed: January 2014, travelled as a couple
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Thank Darvi43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 28 January 2014

Thank you so much for your fabulous review! We are delighted that you had such a good time and look forward to having you back to stay! Does it have to be only once a year?! As to the wicked sense of humour I can only say that it takes one to know one!! Come back and see us soon!

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Reviewed 19 January 2014

A fabulous hotel with a handful of rooms! The location is on a main road and overlooks the sea. The service and the staff are incredible with nothing too much trouble. Great menu for dinner and cooked to perfection. The rooms are fantastic with his and hers basins in a huge bathroom, mosquito nets are provided in your rooms. Would highly recommend this hotel .

  • Stayed: March 2013, travelled as a couple
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2  Thank KatiebrightonSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 28 January 2014

Thank you very much for your review. And thank you for the recommendation. We hope to see you and your friends at Ngala Lodge!

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Reviewed 19 January 2014

Stayed at this hotel between 1st Jan -11th Jan 2014. The hotel is situated in beautiful mature gardens with many quirky sculptures, hidden path ways leading to a veranda overlooking the ocean. The gardens have many private areas for sunbathing with steps leading to the small beach, which has a decking are with sunbeds and waiter service. The restaurant also has a splendid view over the gardens and ocean, the menu restaurant has a good selection of fresh fish and wine. We stayed in the Atlantic Suite on the upper floor, absolutely magnificent views and furnishings with a large veranda and hot tub. All the staff...reception, security, gardeners restaurant, maintenance, maids and Jenny the Manager, who spoke to guests everyday making sure all our needs were met! We stayed bed and breakfast and although the food in the hotel was very good and we eat there every lunch time and a couple of evenings we took the opportunity to visit other restaurants in the immediate area. The Butcher's was our favourite restaurant, the food was excellent with a wide choice of wine and reasonably priced, the puddings are to die for! Other good places to eat are Mam mas 's which serves African food and The Clay Pot an Indian menu. The hotel have no problem in arranging or recommending restaurants. We have already encouraged our friends to book the hotel

Room Tip: Atalntic Suite
  • Stayed: January 2014, travelled as a couple
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1  Thank Paulgaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 28 January 2014

Thank you so much for your kind words. We are delighted that you enjoyed your stay and look forward to welcoming you back to Ngala Lodge!

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Reviewed 15 January 2014 via mobile

I travel on business and decided to ask my work colleagues to come out for the evening to the Ngala lodge this evening (weds 15th Jan). I had rated this place as one of the best I had been too and believe me I still think it is.
I could not fault the food. The food was delicious as always however the service was very slap dash and not to the standard I would normally expect from the Ngala lodge. It was the little things that let the place down this evening, such as having to pour wine yourself the white wine in a nice bucket but with no ice or water to keep it cool. I felt the waiters didn't really care for us whilst we were there yet we still left a rather large tip! I do love this place but I don't think I'll be back in a hurry because of the poor service.

Stayed: January 2014
9  Thank Sussexflyers7982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 17 January 2014

Thank you for your review on your recent visit to our restaurant. We are very pleased to hear that the food was good but are sorry that you consider that the service you received on Wednesday was not up to our usual standard. This is particularly disappointing, for all concerned, given the wonderful review you gave us in November. All we can say is come and see us again next time you are here, please make yourself known to us, and give us the opportunity to put things right. Thank you.

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Reviewed 11 January 2014

We recently stayed at Ngala Lodge for a week in the new year 1st to 8th Jan 2014.
The staff can only be described as perfect -any problem being resolved immediately. The food was excellent with a great chef preparing fantastic vegetable options for my wife and myself. The grounds were looked after by a dedicated staff as is the drinks and snacks dept that delivers to the pool,garden or beach area. The hotel is peaceful, quietly nestling overlooking the sea in "embassy land" with the British Embassy next door and the town a short taxi ride away, we walked it no problems. The rooms were large, spotlessly clean, with Wi Fi ,TV, and showers that all work really well, We are looking forward to a longer return visit in the near future.
Many thanks to you all at Ngala Lodge for a first class holiday.

Room Tip: We had a suite in the Manor on the second floor overlooking garden and sea would reccomend this to a...
  • Stayed: December 2013, travelled as a couple
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1  Thank Mick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 17 January 2014

Thank you very much for your very kind words. We are delighted that the vegetarian meals were to your liking and that you enjoyed your stay. It was a pleasure to have you both here and we look forward to welcoming you back to Ngala Lodge!

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Reviewed 10 January 2014

A lovely little hotel with slight dull rooms, nicely decorated and many offering beautiful views across the sea. The beach area is quite small and accessed via steps, but there are some huge expanses of pristine beach within a short walk. The food in the hotel is good and you are not far from a few excellent restaurants, The Butchers Shop being the best we found.

We were met at the airport by our guide and bird watching expert, Abdoullie of http://www.gambianbirdtours.com. We had contacted from the UK and so He had a car waiting and we were quickly out of the airport, avoiding the press of locals seeking to carry our bags. Abdoullie was excellent, he arranged three trips, one inland, the other not that far from the hotel. We were delighted with the service and recommend him highly.

All round a great holiday.

Stayed: December 2013, travelled as a couple
Thank nickb623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgalaLodgeGM, General Manager at Ngala Lodge, responded to this reviewResponded 17 January 2014

Thank you for your review. We are pleased that you enjoyed your stay with us and the experience of birdwatching in the Gambia. You may be interested to know that in collaboration with Makasutu we are offering a sunset birdwatching cruise to our guests. The cruise takes place twice a week, Sundays and Wednesday, with strictly limited numbers. Guests spend a couple of hours on the boat and have the possibility to see many birds. (25 different species were seen last night as well as baboons, a mongoose and a vervet monkey). It really is quite a trip! We hope to welcome you back to Ngala Lodge!

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Additional Information about Ngala Lodge

Address: 64 Atlantic Boulevard | P.O. Box 4091, Fajara, Gambia
Region: Gambia > Banjul Division > Fajara
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Fajara
Price Range: £129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ngala Lodge 4*
Number of rooms: 24
Official Description (provided by the hotel):
Established in 1995, Ngala Lodge - an intimate, child free, boutique hotel of just 18 unique, magnificent suites, set in tropical gardens, overlooking the Atlantic is the perfect place for a romantic break. Recently voted the 4th most romantic hotel in Africa by TripAdvisor Travelers Choice Awards, with arguably the best restaurant in the Gambia, our guests find it hard to leave.Ngala Lodge - where romance isn't just for Valentines Day! ... more   less 
Also Known As:
Ngala Hotel Fajara
Ngala Lodge Gambia/Fajara

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