We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible service...”
Review of Bakotu Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Bakotu Hotel
Ranked #2 of 6 Hotels in Kotu
Certificate of Excellence
Copenhagen, Denmark
Level 6 Contributor
140 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Terrible service...”
Reviewed 16 March 2014

I got moved from one room to the next; I was told they were fully occupied and had to move to another hotel.. came back the next day and the security asked me why I left my room? He informed me that no one was there.. I complained and got another room facing.. This room was apparently the staff's smoking spot so I could not have open my curtains or door without having gardeners security etc approaching me. Such a hassle... Addresed the owner (an elderly swedish women), she did not apologize or acknowledged the bad service or lack of.. the only thing she said was "this is Gambia, get used to it". Only thing good is that the pool is closed and only for guests.. Good luck staying here! Im not going back... oh, and the bartenders/waiters pull you aside pressuring you for money, telling you all these bad stories about their family etc... normally they are called dumpsters and trick tourists on the street, but Bakotu hires them to work for them.

Room Tip: Don't choose the apartments!
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

414 reviews from our community

Traveller rating
    161
    190
    49
    11
    3
See reviews for
60
262
9
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Swedish first
  • Any
English first
Trosa, Sweden
Level 4 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 March 2014

In the search for an hotel combining the basic needs of bed, shower, breakfast, and a pool for cooling off a hot day, we found Bakotu for our mixture of holiday and business in the Serrekunda area. The slow, but free wireless internet connection was finally abandoned by having dinners at the excellent restaurant Ninki-Nanka nearby, where the wifi was much faster. It was no harm that the fish and seafood tasted so good. For Europeans the towels, the sink and toalet, the shower mixer and the bed linen were all from famous brands, like IKEA, Ifö and FM Mora. We brought a water cooker for preparing coffee, but I am sure you may be able to rent such things like a refrigirator, a fan (which was not needed). Anything else you need you can find in the Mini-Supermarket within the hotel.

Room Tip: We wanted to stay upstairs, to get light in. L11 is just at the pool, but still in the shaddow all d...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ahi-nama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 March 2014

This smallish hotel proved an excellent choice of hotel for us. It is quite small and quiet - no loud music or late nights so quite a haven of tranquility. It has a small swimming pool surrounded by us beds, a pool bar, which also serves meals & snacks and a restaurant, The Captain's Table.
The rooms are quite small, but the beds are comfy and the showers really good; powerful & always plenty of hot water. Don't expect frills like hair dryers or toiletries though. All rooms have a small terrace in front.
The local breakfast is very generous; fresh bread, jams, fruit, cheese & egg. Local wonjo juice & choice of tea or coffee. Sometimes the service is a little slow, but what have you got to rush for! Just hold on to your banana if the monkeys are about! There is also an option to have English or American breakfast.
The Bakotu is ideally situated, opposite the market, which you can walk through to get to the each. There are several restaurants close by, all of which were inexpensive and served really lovely local & international food. An evening meal cost us around £15 for two people.
Also just opposite the hotel are tour guides who will help you with trips out & Moses the bike hire man who will hire you a bike and even go with you on short trip out if you like. The taxi rank is only a few metres away. PLEASE us the local guides for trips out, not the uk tour operators. The locals charge so much less & you get a much better experience with them. We even had a boat trip with just 4 of us on the boat but the next boat was packed with 30 people who had all paid double!
Will definitely revisit soon

Room Tip: All seemed good to us
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank SL19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level 5 Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 March 2014

We strayed here for one week only but would have loved to stay longer. This is in Africa so don't expect European standards. However the rooms were clean and ,although the bathroom was basic, we had hot water and a reasonable shower.
The English breakfast is very small but the local breakfast was bigger if not always the sort of food we would put together for breakfast .
The hotel is very close to the beach and has a small pool but it is a bit too hot to sit around the pool.
There are a few restaurants close by Ningki Ningka and Dominos are on the beach. Both do evening meals but you could also buy a drink then use their sun beds on the beach all day. The breeze makes it more pleasant then the pool.
It's easy to pick up a guide outside the hotel and they will organise trips to places such as the monkey park,crocodile lake,fishing beach etc. We used Musa Camara who is usually outside the hotel and he was really good. He also organised a trip to a local school for us where we bought the children books and pencils. I would recommend him.
If you play golf the only course inThe Gambia is about a 10 minute walk away. You can hire clubs and they are very welcoming. You have to hire a caddy and a sweeper to flatten the sand mixed with engine oil browns!! Musa will organise all this for you.
The hotel restaurant was expensive but food was lovely. The monkeys, birds and wildlife in the gardens are amazing especially the huge giant tortoise.
If you want European standards this is not the place for you but if you want a real African experience then this is it.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jl502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gjovik, Norway
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2014

We are two Norwegian friends who travelled for 1 week to the Gambia. We had the holiday of our dreams. If you are expecting a 4 star european hotel and have high standards, you`re going to get dissapointed. You have to remember, this is Africa. So the power might go off and on, the shower might have cold water and slow water, and food can be a bit slow. This is not because of the hotel, but because it`s Africa.

The hotel was great. Friendly staff, a fairly well stocked supermarket and clean rooms and common areas. The animals and birds at the hotel made the whole stay even more exotic. The beach and several restaurants are right outside.

We didn`t notice bumpsters and hipsters much. Most people just wanted to know who you where, and make sure you had a good stay. It is important to remember that if you accept anyones card, then you just made a gentlemans agreement to shop with them. The trick is to find one guide, one fruitlady, one seemstress, one juiceguy, one money-exchanger. A person for everything. Do their shopping with them, no one wants to steal eachothers costumers.

Remember, buying trips from your touroperatour will only lead your money back to Europe. A local guide is definately best for the economy of the country. Make sure they are certified. We used Baxs Bojang the whole week. You`ll find him outside Bakotu Hotel, at the bar on the end. He is very knowledgable and will tailor the different trips for you. Plus, he speaks most local languages in addition to english, and will get you around easily without any hassel.

We will also highly recommend our contacts, as they all were serviceminded, friendly and left a special place in our hearts. The fruitlady Binta and the dressmakers Neneh and Fatou all offer great service. The beauty salon at the end of the hotel is also a good place to chat and relax. The bartender Lamin is funny and chatty, always serviceminded. And, eventually the nightguard Papa-Lamin keeps you safe during the night. Don`t forget to tip him : D

PS. A relaxing place at the beach is at Paradise Ninki Nanka. Get a sunbed there and it is more quiet.

Wish we could write it all, but eventually, you just have to go there and experience it for yourself. Enjoy!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnitaSteingrimsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 February 2014

Third time in Gambia for myself and my husband. Positives, reception staff were smart, friendly, polite and very professional. Bar man Lamin again professional and really nice to talk to. Cleaning staff soon friendly and our room L11 was always lovely and clean. All the basics provided, although fridge, air con, and safe cost extra. We did without and didn't miss them. Now then, the negatives, breakfast is a disaster. If you can 'opt out'. Not really fussy we would've made do with a very basic meal, but oh dear the service was atrocious, first day it was confusing, as the 2 weeks progressed with the same chaos every morning it became amusing and by day 14, damn annoying! I asked for juice one day and we saw the 'waiter' pick a glass of juice partly drank by another person who had finished, and hand it to me, covered in lipstick etc. Yuk! One day after 45 mins of waiting to even be acknowledged we gave in and went and paid for breakfast for the lively breakfast at the hotel across the road. Fuming!!! Shame because we love The Gambia but would not go back to Bakotu. Try the Lemon Creek at Bijilo to show how it should b done.

We found the area fine if you go to beach try Ninki.Nanka best we found by far!!!

Room Tip: All rooms nice and quiet at night
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennynmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 February 2014

My boyfriend and I got back almost 3 weeks ago now but had a fantastic time. We were only in Gambia for a week but managed to fit a lot in to see as much as possible! The hotel was perfect for us..really relaxing and we felt so safe. Everyone staying there was lovely and we're sorry we couldn't say goodbye properly to you all as the coach arrived to take us home sooner than expected!

Bai on the front desk was extremely professional and very helpful whenever we had a query. The hotel pool is on the small side but the wildlife was amazing...the monkeys are not shy and will play right by the pool! The bathroom was basic but had everything we needed...the shower even had very hot water!

We would really recommend the Indian restaurant opposite the hotel on the way to the beach...we found the indian food there better than when we went to India! Don't do the tours with Thomas Cook as they are very overpriced and you can get a taxi driver to take you around much cheaper. Also we had no trouble at all with bumsters...there are tourist police opposite the hotel who are obviously doing a good job at keeping trouble away! In terms of evening entertainment I would recommend the reggae party on the beach outside Dominoes on a Sunday night! Also the Kombo beach hotel has African dancers and musicians every night and you can pop over there for a drink! All in all we had a perfect week! :)

Room Tip: If you would like some quiet then request a room round the back as we were poolside and while we cou...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kotu
0.1 mi away
Kombo Beach Hotel
0.3 mi away
Sunset Beach Hotel
1.9 mi away
Senegambia Beach Hotel
Senegambia Beach Hotel
#1 of 8 in Serekunda
1,223 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Palm Beach
Hotel Palm Beach
#4 of 6 in Kotu
747 reviews
2.0 mi away
Kairaba Beach Hotel
Kairaba Beach Hotel
#2 of 8 in Serekunda
839 reviews
2.9 mi away
Ocean Bay Hotel & Resort
Show Prices
Show Prices
Show Prices

Been to Bakotu Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bakotu Hotel

Property: Bakotu Hotel
Address: Kotu, Gambia
Region: Gambia > Banjul Division > Kotu
Amenities:
Beach Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Kotu
Hotel Class:3 star — Bakotu Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Renowned and well established, Bakotu is a small, friendly hotel ideally located in Kotu between the beach and the golf course. Facilities include a small swimming pool, sun and shade terraces, reception, laundry, shop, restaurants and bars. Individually decorated rooms, with comfy beds and either terrace or balcony are grouped around mature gardens. The monkeys, squirrels and birds are great attractions. Ideal for those looking for something a little different with good value for money. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Bakotu Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bakotu Hotel Kotu
Bakotu Hotel Gambia/Kotu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing