A large group of us were staying at the Le Chambord for a wedding held there that weekend. The surroundings and hotel looked quaint when we drove up, but when we entered the inn, there was no one to greet us or check us in. When we finally did get someone to check us in, there was no welcome, and no instructions were given regarding the inn, room location or breakfast times. She instead curtly asked us our names, barely scanned a handwritten room list, and then handed us our keys to two rooms. We then settled in our rooms and left for dinner. However, while we were out, we got multiple calls from other friends trying to check in who told us that the inn staff was accusing us of "stealing and switching rooms" and blaming us for the confusion for the entire party. When we got back to the inn, we chose not to say anything to the inn staff and management as most of our friends had gotten rooms. However, one more couple arrived later that evening and again, we got a call from this couple, saying that check-in DOWNSTAIRS was having a hard time finding a room as they said we had switched rooms without asking and taken the couple's room. This was the 4th time our friends were reporting such things being said about us. At this point, we were very upset about this accusation, so I went downstairs to clarify the situation.
As a service industry, one would think the hotel staff and management would listen to their customers. We had only checked in and gone to the rooms given to us by someone who obviously was careless and did not care about her job. When I tried to explain the situation, an inn staff member again accused us of causing problems with check-in that day for the ENTIRE inn, which I again tried to clarify. Only when another staff member stepped in did I ever hear the faintest of apologies (if you can even call it one).
Yes, the wedding was beautiful and seemed to go off without a hitch that weekend. Yes, we enjoyed seeing old friends from all across the U.S. But the whole incident left a bad taste. When we checked out later that weekend, we never did get any type of real apology or some type of acknowledgement of the distress they caused our entire group. Le Chambord caused this entire situation themselves. There's a cardinal rule in the service industry: "The customer is always right". Too bad this establishment doesn't understand this. t have never had such awful customer service at a hotel or inn as we experienced at the Le Chambord.
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- Also Known As:
- Le Chambord Hotel Hopewell Junction