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“Excellent staff”

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Hampton Inn by Hilton Queretaro Tecnologico
Ranked #7 of 94 Hotels in Queretaro City
Certificate of Excellence
Swanton, United States
2 reviews
“Excellent staff”
Reviewed 4 July 2014

We were at a local resturant and the weather turned bad. We were not sure the best way to get back to the hotel (we didn't speak the local language) and the hotel staff sent the shuttle bus to get us. Now that service! Very friendly and helpful staff.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stevenm S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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476 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 6 Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 June 2014

I stayed a week in this hotel and all of the staff that I dealt with were friendly and good at their jobs.
It's a shame that the facilities of the hotel don't match the very good staff.
The hotel suffers from having no restaurant, so you either have to purchase snacks for their chiller cabinet or head out to find local restaurants. This should not be a problem if you speak Spanish to know some locals but if you're on your own and only speak English then the lack of hot food in the evening is not good.
There is a small swimming pool outside the hotel but I didn't see anyone using it. That's probably because it is situated next to a delivery area for a local department store.
The hotel is well located for the University and technology businesses in the area and they do provide a local shuttle service for free.
But, I have to say, after spending a week here, i shall be glad to leave.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JiffTuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Miguel de Allende, Mexico
Level 6 Contributor
203 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 2 June 2014

We live 40 miles away in San Miguel de Allende. My wife was having serious surgery at Hospital Angeles in Queretaro, which, incidentally, is a superb hospital. I wanted to stay in a nearby hotel and as a member of the Hilton Gold family I chose this hotel. The reception and support staff are fabulous -- friendly, helpful, cheerful. The breakfast food was the best of any Hampton Inn I have been in, and that includes Texas, Memphis, and the San Francisco Bay Area. This is a terrific location, near hospitals, shopping, downtown, and industry. If you are ever in Queretaro, head to this hotel.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuaneSandul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonQRO, General Manager at Hampton Inn by Hilton Queretaro Tecnologico, responded to this review, 6 June 2014
Dear guest:

I just wanted to say thanks for your recent stay here at our hotel! I’m so glad you were
able to experience our warm Hamptonality. We can’t wait to see you again soon.

Best regards¡¡¡

Karla Olín - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, United States
1 review
Reviewed 1 June 2014

This hotel is well situated in Queretaro and easy to get to customers, downtown, etc. The staff is excellent and the rooms are quiet and very clean. The breakfast in the morning is perfect and there are plenty of tables available to have customer meetings at the hotel or brain storm with your co workers. Happy hour is excellent and a great value.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Antonio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonQRO, General Manager at Hampton Inn by Hilton Queretaro Tecnologico, responded to this review, 6 June 2014
Dear guest:

Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed.
We hope to see you again soon.

Best regards¡

Karla Olín - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgan, Utah
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 April 2014

Stayed 2 nights on a business trip. Comfortable king bed, clean room. Wireless internet was slow. Breakfast above average for an American chain hotel. Friendly and attentive staff. A/C a bit loud when it kicks on.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAROSALES, General Manager at Hampton Inn by Hilton Queretaro Tecnologico, responded to this review, 28 April 2014
We would like to thank you for taking the time to answer your Trip Advisor survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.
At Hampton Inn by Hilton Queretaro Tecnologico our main mission is to make you feel that you have a friend in town, therefore whole staff is working constantly, making the necessary adjustments to make sure that our guests continue receiving high quality services and the personal touch that only a friend can provide.
Thank you for your comments; we would like you to know that we are working hard to maintain our standards to your satisfaction. I would also like to remind you about our satisfaction guarantee: Friendly service, clean room, comfortable surroundings, every day. If you are not satisfied we don´t expect you to pay. That´s our commitment and your guarantee. That´s 100% Hampton!
Once more thank you for staying with us and for your time please accept our most sincere gratitude. We hope to continue improving and providing the means for a memorable and incredible stay.

Welcome back to Hampton Inn by Hilton Queretaro Tecnologico.
And remember, you have a friend in town: us¡¡¡

Regards,

Karla Olín - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mansfield, United States
1 review
Reviewed 25 April 2014

Very nice hotel with an exceptional staff. Since this review must have a minimum of two hundred characters I am forced to type these additional words. I hope that doesn't detract from my satisfaction with the hotel. This survey, on the other hand...

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAROSALES, General Manager at Hampton Inn by Hilton Queretaro Tecnologico, responded to this review, 28 April 2014
We would like to thank you for taking the time to answer your Trip Advisor survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.
At Hampton Inn by Hilton Queretaro Tecnologico our main mission is to make you feel that you have a friend in town, therefore whole staff is working constantly, making the necessary adjustments to make sure that our guests continue receiving high quality services and the personal touch that only a friend can provide.
Thank you for your comments; we would like you to know that we are working hard to maintain our standards to your satisfaction. I would also like to remind you about our satisfaction guarantee: Friendly service, clean room, comfortable surroundings, every day. If you are not satisfied we don´t expect you to pay. That´s our commitment and your guarantee. That´s 100% Hampton!
Once more thank you for staying with us and for your time please accept our most sincere gratitude. We hope to continue improving and providing the means for a memorable and incredible stay.
Welcome back to Hampton Inn by Hilton Queretaro Tecnologico.
And remember, you have a friend in town: us¡¡¡


Karla Olín
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2014 via mobile

To bad that I have to see that the little thinks are going bad .. Like the lotion and shampoo has no brand names so I'm not sure if there just refills .. There are no coffee mugs in the morning anymore just styrofoam and there don't even have a traveling lid where u can drink from ... Is more just a average hotel now ...

Stayed March 2014, travelled on business
Helpful?
Thank Jenstheami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Queretaro, Front Office Manager at Hampton Inn by Hilton Queretaro Tecnologico, responded to this review, 1 April 2014
Dear Guest

We would like to thank you for taking the time to answer the Trip Advisor satisfaction survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.

At Hampton Inn by Hilton Queretaro Tecnologico our main mission is to make you feel that you have a friend in town, therefore whole staff is working constantly, making the necessary adjustments to make sure that our guests continue receiving high quality services and the personal touch that only a friend can provide.

Thank you for your comments; I would like to offer you our 100% HAMPTON SATISFACTION GUARANTEE for your next stay with us not to be mistaken as us trying to make up for this situation but because we would like you to get to know us and experience what other guests love about us and to let us show you the improvements and changes on which we are working to maintain our standards to your satisfaction. Whenever you are ready to use your Satisfaction Guarantee just let me know, and I will make your reservation with the appropriate notes.

Once more thank you for staying with us and for your time please accept our most sincere gratitude. We hope to continue improving and providing the means for a memorable and incredible stay. Welcome back to Hampton Inn by Hilton Queretaro Tecnologico.

And remember, you have a friend in town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton Queretaro Tecnologico

Property: Hampton Inn by Hilton Queretaro Tecnologico
Address: Boulevard Bernardo Quintana 4100-1 | Col. Balcón Campestre, Queretaro City 76100, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Queretaro City
#5 Family Hotel in Queretaro City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn by Hilton Queretaro Tecnologico 2.5*
Number of rooms: 178
Official Description (provided by the hotel):
The state of Querétaro is known as the crossroads of Mexico…a place where the highways that connect Northeastern, Western and Central Mexico meet and where you’ll find the The Hampton Inn by Hilton™ Querétaro Tecnológico hotel, in the heart of the financial district, just a mile from major companies.Enjoy a hot, fresh and free daily breakfast with your stay. Plus weekday evenings we also offer our guests a delicious and complimentary Managers reception.Boasting a diverse geography and interesting cultural and natural attractions, this charming colonial town is steeped in Mexican history, But you can see European influences in the architecture, including baroque-style churches, colonial mansions, tree-lined paths and quaint side streets. Even if you're in Querétaro to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we offer a full range of services and amenities at our hotel to make your stay with us exceptional. ... more   less 
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Also Known As:
Hampton Inn By Hilton Queretaro Tecnologico Hotel Queretaro

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