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“Nice hacienda hotel”
Review of Hacienda Jurica

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Hacienda Jurica
Ranked #23 of 94 Hotels in Queretaro City
Reviewed 23 June 2014

This is the second time I've stayed here. If you are looking for a fancy ultra modern hotel, this is not it. It's more of a rustic place, the decor is nice with old original paintings and carriages here and there. The staff was nice, particularly the guys in the bar. The restaurant and it's buffet is actually pretty good, if a bit over priced. The rooms have some weird stone furniture and looks in a need of updating, like one ugly lamp above the small table. The bathroom was fine, nice shower, no tub. Just two things to criticize. One, the was a horrible stain on the carpet right in the middle of the room. The second is that the tiny hotel store closed quite early. I stayed here because of a family event. Finally, the pool area is pretty and good for kids.

Room Tip: If it's raining season, ask for rooms on the side of the one I stayed at (157) or in a higher le...
  • Stayed: June 2014, travelled with family
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1  Thank mfloresv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LicEstherFlores, General Manager at Hacienda Jurica, responded to this reviewResponded 17 July 2014

Dear mfloresv:

Thanks for taking the time to let us know your comments of your last stay in our Hacienda. We are pleased that our facilities have been satisfactory, we strive every day to keep them in good condition and also make your stay with us unforgettable, as in our restaurant quality food is something that we pride ourselves . I comment that we are already taking action on the points that you so kindly referred us.

I would like to hear from you in the near future, and thus can realize implementations that have been made.

sincerely yours ,

Lic. Esther Flores
General Manager
Hacienda Jurica Hotel

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38 - 44 of 636 reviews

Reviewed 14 June 2014 via mobile

Hotel is beautiful but it need a little more manteinence and cleaning!!!
But what is really a shame is its pathetic service and attitude! There is a completely lack of common sense from their crew. They have any information at all and they do not want to help you.
Today there was a guy at the front desk and we approached to ask him for a service. He answered that he has not idea because the lady who is in charge of it was not there at the momment. He never tried to look for her or ask someone else for the answer neither for her... he didn't even tried to stand up or show a little of interest in helping us. He never asked us for our names, e-mails or mobiles to reply back... and this is just one of the things that happened to us

Stayed: June 2014, travelled as a couple
2  Thank mers7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LicEstherFlores, General Manager at Hacienda Jurica, responded to this reviewResponded 17 July 2014

Dear mers7:

Thanks for taking the time to let us know your comments of your last stay in our magnificent Hacienda. I would like to comment that in Hacienda Jurica we strive to keep our facilities in good condition for our guests to enjoy and so we can create unique experiences. As for the quality of service we are working hard for our continuous improvement.

I would like to hear from you in the near future, and thus can realize implementations that have been made.

sincerely yours ,

Lic. Esther Flores
General Manager
Hacienda Jurica Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Beautiful place, colonial architecture, nice rooms and lots of entertaining areas, pool, mini golf excellent for kids.
Its not to expensive. The food its not that good, but acceptable.
Service is poor, specially if your order something at the pool.

Room Tip: Ask for a room far away from common areas, cause they have a lot of weddings and social events
  • Stayed: April 2014, travelled with family
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1  Thank Vivianapr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LicEstherFlores, General Manager at Hacienda Jurica, responded to this reviewResponded 5 July 2014

Dear Vivianapr:

I really appreciate the time you took to let us know your comments in your last stay in this your home Hacienda Jurica Qro. We are pleased my team and me knowing that your stay with us was your total satisfaction, We strive every day to achieve the satisfaction of our guests and create unique experiences, likewise I comment you that we are making improvements in our service in the pool.

I hope to hear from you in the near future to get it as it deserves and to realize the improvements implemented.

Best Regards,

Lic. Esther Flores
General Manager
Hacienda Jurica Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I thought this hotel would be a great place to stay but the rooms are a poor value for what they charge. Phone didn't work, noisy air conditioning, hall carpets all worn up, one night it rained a lot and certain rooms got flooded, etc. Breakfast buffet very good though.

Room Tip: Ask for the rooms that don't get flooded when it rains (higher level)
  • Stayed: May 2014, travelled with family
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1  Thank tfacuse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LicEstherFlores, General Manager at Hacienda Jurica, responded to this reviewResponded 5 July 2014

Dear tfacuse1:

I really appreciate the time you took to let us know your comments in your last stay in this home Hacienda Jurica Qro. Already I check with the departments involved, we are working on continue improving our beautiful facilities so we can create unique experiences our guests. Our buffet breakfast is something we are proud, we are glad you enjoyed it.

I hope to hear from you in the near future, to get it as it deserves and to realize the improvements implemented.

Best Regards,

Lic. Esther Flores
General Manager
Hotel Hacienda Jurica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

The place ia beautiful but the service is what makes it not worth it, it definitely needs to be improve. The buffet is not thqt good and if you decide to order something else it could take almost an hour. They were kind of rude when we asked for attention, I will think about it twice before going back. There is another nice hotel nearby that is also an hacienda.

  • Stayed: October 2013, travelled as a couple
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3  Thank Maritza P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaJuricaQro, Public Relations Manager at Hacienda Jurica, responded to this reviewResponded 26 February 2014

Dear Maritza P:

Thank you for take the time to let us know the comments about your recently stay with us, we are taking actions for can offer a better service.

It would be an honor for us that you give us a second chance and in this way can amend the image you have of us, it would be a pleasure to serve you again.

I look forward to hearing from you.

Sincerely yours,

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Reviewed 26 November 2013 via mobile

Quiet location close to busy city
Beautiful building old but maintained

Breakfast Buffett large and good
Dinner/lunch menu good but bad confusing service
We ordered and then next guy came to ask for order ( happened twice on one evening) food mixed up and not extremely hot but great flavor

Nice relaxing pool try in the afternoon during sun set


Will return as different then other hotel chains

Stayed: November 2013, travelled on business
1  Thank Heinrich H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaJuricaQro, Public Relations Manager at Hacienda Jurica, responded to this reviewResponded 26 February 2014

Dear Heinrich H:

Thank you very much for take time to leave us your comments, our mission is that our guest have unforgetable experiences during their stay with us, we are happy to know that our hotel is to your liking.

We hope to hear from you in a near future, is a pleasure for us to serve you.

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2013 via mobile

Worst Hotel ever. Several party's at the same day no way you can sleep. What to say about the room: bathroom wasn't really clean. Pillowcases were missing. The party was taking place exactly in front if the window. No chance to sleep. Food?? Where did they find the cook? From a dumpster????? Service: bad bad bad.

  • Stayed: September 2013
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Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela A, Director de Relaciones Públicas at Hacienda Jurica, responded to this reviewResponded 10 September 2013

First of all, we are very sorry you had an unpleasant stay, we appreciate the time you took to let us know your comments which help us to our continuous improvement, it would be so kind as to provide us with your email or phone number to contact you directly, we want to listen you, we are working to give you a better service.


Sincerely yours.
Gabriela A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hacienda Jurica

Address: Paseo de Jurica 618, Queretaro City 76100, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Queretaro City
Price Range: £50 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Jurica 3.5*
Number of rooms: 239
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Also Known As:
Hacienda Jurica Queretaro
Hacienda Jurica Hotel Queretaro

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