I booked last minute and not very pleased. The hotel is clean, modern looking and reasonable comfortable. I arrived around noon and told that a room would be ready in an hour. I waited for 2 hours and was told at that time maybe another hour. I went to the restaurant and had a VERY expensive but only so-so club sandwich. The waitress was excellent though! Afterwards, went back to reception and finally got checked in. I asked about the free breakfast buffet was that they advertise on their website and was informed of the restaurants hours.
I was exhausted and went upstairs to rest. The room was nice, very modern decor and quite small. About 7pm ordered room service. The person answering the phone spoke no English but we got the order taken, including that I wanted a glass with ice. He told me it would be 10 minutes. After 40 minutes I called back down there and they said again, 10 minutes. About 20 minutes later the platter showed up. I noticed my glass with ice did not come but at this point, was just happy to get my food so said nothing. However, as I was eating they must have remembered and he showed back up again with my glass/no ice! The meal was really good.
The next morning, I went down to the restaurant for the "free" buffet and it was ok, nothing to write home about. Lots of breads (though no butter) several cereals, a selection of fruits and 4 hot choices. When I finished eating, they brought me a bill for approximately $15 USD. I asked why as I was informed you get a free breakfast buffet on the hotel website and again at the front desk. I was told my rate did not include that. I saw no indication anywhere that I had a "special" rate that did not include breakfast and I did ask at the front desk and was told I DID get breakfast so..... oh well.
Another thing to note, there was no king beds so I accepted a 2 bed room, and ended up with 2 twin beds. So, be aware that you may be thinking 2 double beds as is standard in much of the world but at this hotel, 2 bed room actually means 2 twin size beds.
- Official Description (provided by the hotel):
- NH Queretaro is located in the main avenue of the city just five minutes from the main tourist attractions and business parks in the city. Wake up your senses in its singular restaurant with a delicious breakfast buffet first class and international cuisine. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, NHHotels, Expedia, Hotels.com, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Cancelon and HotelQuickly so you can book your NH Queretaro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.