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“Great place”
Review of Cocono Queretaro

Cocono Queretaro
Ranked #12 of 847 Restaurants in Queretaro City
Certificate of Excellence
Cuisines: Mexican
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: En el corazón de la zona Restaurantera queretana, servimos comida Mexicana Contemporánea, en un ambiente Elegante – Casual.Preparamos diario TODO fresco, con productos de primera calidad, no usamos enlatados.Nos gusta lo que hacemos, lo sabemos hacer y lo hacemos con mucho cariño.Bienvenido…..Pásele a esta Su Casa!!
Reviewed 10 November 2013 via mobile

Fried cheese dish is a must. Nice place, excellent food and service. It also has a children's playground area which is always a plus for parents.

Thank WM F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (340)
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41 - 45 of 340 reviews

Reviewed 1 November 2013

If you're hungry for Mexican food while in Queretaro, this is your place! English menus are available and some stuff speaks english as well. Very nice selection of dishes on the menu and every dish we've tried during our few visits was very fresh and excellent. Drinks are also amazing, especially mojitos!!! Very nice atmosphere and great service. Child friendly with a nice playroom. Definitely a place to go back to!!!

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Thank Agnes K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

It's been a great experience, we have visited the place for about 4 or 5 times and never had a bad experience, from the very few places I don't fear to leave my car to the valet-parking service, no reservation needed, and staff is always cheerful to have you back, been there with family, coworkers and friends and always the same great feeling. Menu offers excellent Mexican food, delicious dishes that make a good impression on casual, business or couple meals/dinners.

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Thank Paco_Ledezma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

Tried to go back 4 weeks after my first visit, same hour (3 pm), same party of 4, same day of the week (Saturday); but when I called one day before to make a reservation it was denied because supposedly they don't take reservations after 2 pm so one should wait in line. Most people in Mexico eat on weekends at around 3 pm; when you go to a restaurant a 2 pm it is almost empty.

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1  Thank RobertoCortes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inigo M, Director de Relaciones con Clientes at Cocono Queretaro, responded to this reviewResponded 30 July 2013

Roberto,
We want to thank you for choosing us again, and offer a BIG apology for what happened, truth is, the last thing we want is create a conflict with our customers/friends. If you allow us, here is the explanation.

In fact, and for respect to all of our customers/friends, during the weekend we rather adopt the CALL AHEAD policy, in which you call one hour in advance, and we add your name on the waiting book. We think that having empty reserved tables when there’s people waiting by the door to have a sit, is bad taste. With the CALL AHEAD option, this is avoided and we do not cause conflicts with friends/customers.

Now, if you arrived and you were in the waiting book, the maximum waiting time would be 15 minutes, if the Restaurant is full. Preventing this situation, we prepared the bar area with a welcome table provided with: flavored water, beer, tequila, cheese, guacamole, chicharron, peanuts and more… All these are complimentary, so when you wait for your table, you can enjoy these options free of cost.

In this summer season, it is uncertain the occupation we will have, because a big part of our customers/friends are out of town. Which is why I understand when you arrived, there was no problem to assign a table for your party.

We would like to know how your experience was regarding service and food quality.. . Did we reach your expectations?

Thanks again for your comments, these make us better hosts every day.
Best regards, Familia Cócono.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

One of the best restaurants in town for mexican food! Great service. All time the managers, waiters and waiter's captain are pending about you, really trying to make your stay pleasant. Menu is very good. Dishes are delicious, especially the Chumpipes! Nice, casual ambiance and good value among prices and quality.

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Thank salvador96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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