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“Poor customer service and attitude”

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Holiday Inn Queretaro Centro Historico
Ranked #24 of 94 Hotels in Queretaro City
Certificate of Excellence
Lund, Sweden
Level Contributor
3 reviews
3 hotel reviews
“Poor customer service and attitude”
Reviewed 22 September 2011

As a Platinium member of Priority Club I feel not welcome to this hotel. No smile is an attitude in this place (and when there is looks like a favour) and the greeting is very poor after such a long jouney we normally have.
I stayed in this place a few times (not necessarely my choice but company's choice) and every time I feel I came to disturb someone. Except some exceptions staff in the restaurant are also not so polite and if you don't give tips then...
The prices in this hotel are expensive for the service we get and the laundry has a international pricing while the laundry is done externally with not so professionally delivered.
This hotel has no Business Lounge (tough is a industrial city with many business people staying there) and all they offer to Loyal Custommers is a tequilla or a brandy.
Air conditioning is noisy.
This hotel management and staff needs a brainstorm to understand that customer service is not a department but an attitude.

Room Tip: Avoid choosing rooms in front of the swimming pool when staying over the weekends. Noisy parties go...
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  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joaquim_barros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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266 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2011

I stayed at this hotel a minimum of 3 weeks each time from August 2009 to February 2011 on business. If I were to pay for this I would not stay here due to air conditioning non existance (climate controlled), food is the same every day Monday thru Sunday and a bit overpriced, internet service is slow except in the business room where you pay 25 pesos for 15 minutes, exercise room utalizes outdated equipment with some being broken, noise from traffic is 24-hours a day with big trucks using engine brakes to stop, exiting hotel is a nightmare sometimes 15-20 minute wait just to get on the main street, pool area in the family vacation time (Mexicans) goes on until 12-1:00 at night.

The only good thing is if you get up graded to the business section or to 4th floor I am a Platinum member of Holiday Inn and was able to get upgraded only 8-9 times.

Travel to and from airport 35km is ok if you reserve a taxi used by the hotel do not use any taxi that is not authorized by the Mexican transportation secratary.

Holiday Inn touts this hotel as being one of the best in Mexico, I can tell you that it is not. as having travelled all over Mexico for the last 20-years.
I will stay at the Fiesta Inn next time.

Room Tip: Business suiets are a must if you want AC.
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  • Stayed February 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2011

the rooms were okay, the breakfast was great but a bit expensive, the customer service was horrible, the workers were not nice at all. we asked for a wake up call in the morning so we can make it to our flight but they forgot to wake us up and the alarm in the room didn't work. the maid would forget to give us more coffee and would always turn off the AC so every time I came back to the hotel, it would be super hot inside. i would not stay here again. If I pay that much for a hotel room, I at least expect decent customer service.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Bekki3221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 May 2011

Beautiful hotel, however it's not located in the Historic Center as they say. the rooms are ok, it has an outdoors heated pool great for children. They have free parking and a good restaurant.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j_traveller2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, TX
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 November 2010

I came here last week for a meeting and was very surprised by the rooms: Because I have gold status in Priority Club rewards they upgraded me to the Executive Floor in the hotel and I couldn't complaint: The food had plenty of space with all the ammenities, huge closets to put all your bags and the shower was amazing! My only complaint was that the wireless internet kept logging me off every hour or so and I had to enter the long code again a couple of times. The AC was difficult to set at first but it worked fine after a couple of minutes.

The breakfast in the hall was ok....cereal, coffee, pastries, cold meats (no eggs) - the usual but nothing extraordinary....I went to the restaurant for lunch and the quality of the meals were ok: Not awesome but neither gross.....just ok. The service at night took forever as they only had like 3 servers for almost 13 tables and it was slow....there wasn't any music or anything during dinner so the environment in the restaurant was kind of weird as all the customers were looking at each other while waiting for service.....

If you are coming for a couple of days on business this hotel is perfect - not for a romantic getaway though! If I come back to Queretaro I probably will stay here again!

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alecheverry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2010

The Hotel was very good for a Holiday Inn, Also the view over Queretaro was very nice.
You can go by taxi to the city center very easily. I had a room with balkony, wich was great.
also the staff was frindly. but as usual in mexico the always waiting for the tip. :-)
Also for the self service breakfast.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TiasBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2010

The rooms are basic old Holiday Inn style, small rooms, small bathroom. A smell of sewer was present in the bathroom continually. The thing that ticked me off more than any other is their money exchange. The hotel was more than happy to take US dollars for pesos but the day I checked out they would not exchange my pesos back to dollars. This is not right and due to this policy I will never stay at this hotel again.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Silvergrub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Queretaro Centro Historico

Property: Holiday Inn Queretaro Centro Historico
Address: Av. 5 de Febrero No. 110 | Col. Ninos Heroes, Queretaro City 76010, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Queretaro City
#22 Business Hotel in Queretaro City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Queretaro Centro Historico 3*
Number of rooms: 235
Official Description (provided by the hotel):
Holiday Inn(R) Hotel Queretaro - Centro Historico, the proud winner of seven Quality Excellence and six Torchbearer Awards and recognized with a "Distintivo H" certificate for outstanding hygiene standards. We are one of the best hotels around, as we offer Queretaro, Mexico travelers a great location in the center of the city's historic district. Situated just five minutes from downtown, our accommodations allow for easy access to Queretaro, Mexico attractions. Hotel guests can venture to Bicentenario Amusement Park, the Queretaro Museum of Art, Wameru Zoo and Cimacuatico Waterpark or visit historic sites, including the Cathedral of Queretaro, Convent de la Cruz, Plaza de Toros Santa Maria and the Aqueducts. Our hotel's adjacent to Queretaro, Mexico shopping malls and famous clubs, Campestre, Campanario and Balvanera, are less than five km. Business guests in Queretaro, Mexico appreciate hotel perks like free Wi-Fi access, event space for up to 500 and a well-equipped business center. The hotel is conveniently located near QRO Airport, the bus station and area companies, including Procter & Gamble, Tetrapak and Santander. Providing guests with the quality amenities they expect, backed by the brand they trust, our Queretaro, Mexico hotel ensures a pleasant stay. Patrons have access to our outdoor pool and three Jacuzzis, fitness center, a convenience store and more. ... more   less 
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Also Known As:
Holiday Inn Queretaro Centro Historico Hotel Queretaro
Queretaro Holiday Inn

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