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Holiday Inn Queretaro Zona Diamante
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Reviews (164)
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All reviewshill overlooking the citypool was coldairportqueretaromexicogympillows
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28 - 33 of 164 reviews
Reviewed 31 March 2014

The hotel staff, rooms and view were incredible. The breakfast was atrocious, as I got sick on the 2nd day there. It ruined me for the remainder of my trip in MEX. I was unable to eat anything while in Mexico City.

Stayed: March 2014, travelled on business
Thank OrrG411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Antonio M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this reviewResponded 3 April 2014

Good day Greg
We are really sorry to read your comment, please, accept our most sincere apologies. Please, give us more feedback about this. Let us know please how are you doing now.

We really want to know you're doing well and long to see you back soon.

Best regards and thank you for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Very nice business hotel. Easy travel to historic downtown and business district. Rooms are very nice and not your standard box hotel. Built on a hill that overlooks the city, so rooms are positioned to take advantage of views. Great restaurant with windows and outdoor seating. Great staff, safe, secure and our choice for this area.

  • Stayed: February 2013, travelled on business
    • Value
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Thank bobby k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Antonio M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this reviewResponded 4 December 2013

Dear Bobby K
We really thank you for the time to upload your kind comments about your recent stay with us. Really, its great to know our guests feel comfortable in our Hotel and it gives us more energy to keep the good work going on.

Best regards and we long to see you back soon.

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Reviewed 3 September 2013

I never miss the opportunity to stay here when I have to go to Queretaro and am able to get a city view room. I got 2 rooms this time as I took my family with me to combine business and pleasure. We all had a great stay, very nice place, considering it is a Holiday Inn of course. Yes you might want to check how to get there ahead of time, but with the current gps or google maps apps available out there, it is piece of cake. Very easy to move around Queretaro from this spot and very enjoyableroom/view. They offer a promotion for breakfast (pay 1 get 2).

Room Tip: City view, that's all.
  • Stayed: August 2013, travelled with family
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Thank Leomex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Antonio M, Manager at Holiday Inn Queretaro Zona Diamante, responded to this reviewResponded 9 September 2013

Dear Leomex

Thank you very much for the tike you took to upload your comments, it really is a pleasure to work here and being able to receive people who want to spend a good time with the family.

Thank you again for your comments and we long to see you back soon.

Best regards

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Reviewed 2 September 2013

I stayed at de HI Queretaro for two nights, two rooms for a family visit there - Very good service, food but the place needs an urgent restoration in public areas and rooms. fair pricing and excelent location.

Room Tip: Try the adjacent Hotel, same property but looks newer.
  • Stayed: August 2013, travelled with family
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Thank flezama2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Antonio M, Manager at Holiday Inn Queretaro Zona Diamante, responded to this reviewResponded 3 September 2013
Google Translation

Buenos días flezama2002

En verdad apreciamos el tiempo que se tomó para subir sus comentarios. Sabemos que hay áreas que tenemos oportunidad de mejorar y ya tenemos estructurado un plan de mantenimiento preventivo y correctivo para un par de meses, así que en su próxima visita, seguramente encontrará algunas modificaciones.

Agradecemos de nuevo sus comentarios y lo esperamos pronto de regreso....

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Reviewed 5 August 2013

I stayed at this location for 5 days after having stayed at another Queretaro hotel the last dozen times in Queretaro. The reason for my stay was from hearing about the views of the city and the availability of a good in house restaurant. I requested a city view and was told that all were taken, even though one other in my group checked in after me and got the city view and the hotel was not crowded. As a result, I was left with the "5th" level, or 5 floors down with a view of the rock wall (yes, the elevator is very odd in that you don't know whether to press up or down since the floors are numbered from top down instead of bottom up). The room was very clean, and bathroom was just fine, but the bed was not comfortable. The cell phone reception in my room (given 5 floors down, and against the rock wall) was poor. Some of the facilities through the hallways were pretty beat up. I considered using the fitness center, but after checking it out chose not too as it was pretty cramped and dismal. I attempted to go for a walk, first out back past the pool and did not get far. There was no way to get out onto any roads. I then attempted to walk out front onto the hill. I walked along the road for a ways until it became too dangerous. We ate in the restaurant for one breakfast, and the food was just OK and average. We ate in the restaurant for one dinner. The meal was above average, and it was nice to sit outside overlooking the city. There are plenty of better restarants available in Queretaro, so the in house restaurant I would only consider as a convenience. The access to the hotel is not the best. I likely would not stay here again, but the location may suit some, and accessibility may not be an issue for most if they take cabs or use the hotel shuttle.

  • Stayed: July 2013, travelled on business
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Thank egraetze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this reviewResponded 22 August 2013

Dear egraetze,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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