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“Nice, safe, clean, comfortable.”

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Grand Fiesta Americana Queretaro
Ranked #4 of 94 Hotels in Queretaro City
GreenLeadersGold level
Reviewed 8 September 2011

I recently stayed at the Fiesta Americana while on a business trip to Queretaro. While it was an extremely rainy day, the hotel was very comfortable and well appointed.

The room was quiet. The bed was comfortable. It was clean and everything was modern and recently updated. My room had a huge shower. The bathroom was well lit and the provided comfort items were of high quality.

The hotel was 1st class. Excellent meals and service. Very friendly staff that is fluent in English and Spanish.

My only complaint would be the darkness in the hallways. The hallways were rather dark and while "artsy", I would have felt safer if they were lit better.

  • Stayed: September 2011, travelled on business
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Thank HGfromOmaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 19 April 2013

Good afternoon , Tank you for your comments


JGC
General Manager

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135 - 141 of 637 reviews

Reviewed 1 July 2011

This is a very modern and new hotel. It is quite near the city center.
The lobby is very nice, so is the bar and restaurant. The pool area is great with a very nice and big patio area also.
The gym is well equipped and clean.
The elevators are fast.
We booked a standard room and it was very spacious, impeccable and modern. Also the restroom, wich had a shower and tub, and a very large vanity!
Very good service from all the staff, they were friendly and attentive.
Valet parking excellent.
We were very pleased with our choice in Queretaro.

  • Stayed: June 2011, travelled with family
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Thank karla014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 25 April 2013

Good Afternoon Thank you for your comments.



JAGC

General Manager

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Reviewed 30 June 2011

The good things here are that the service was very good, very polite and helpful, the food was reasonably good, the rooms were large and very clean, and overall, inside the rooms and inside the hotel, it is quite nice. The conference facilities are good. The architecture is very modern, somewhat of a contrast to traditional Queretaro. The big issue is the location within the urban area and the environment around the hotel. The adjacent shopping center, Plaza Boulevares, to the immediate east (adjoining) is struggling for customers although the Cinemark cinemas are doing well. The shopping center to the immediate west is aging (Plaza del Parque) and not that easy to access on foot as a pedestrian despite its proximity. The hotel sits on a very busy intersection, and the adjacent Periferico is being rebuilt and expanded, so there is a lot of construction congestion while this happens. Even without the construction there is a lot of vehicular traffic here, this is a busy part of the city. If you have business in Queretaro, this is not a bad choice, but if I was coming here for a vacation or to enjoy myself, there are other alternatives that are more probably more restful and relaxing within the urban area if you plan are actually seeing something of the city above and beyond the hotel.

Room Tip: Not facing Av. Bernardo Quintana.
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  • Stayed: March 2011, travelled on business
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1  Thank og84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 1 May 2013

Good Morning, thank you for your comments.

JGC
General Manager

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Reviewed 25 April 2011

Arrived with family by car, very easy to get to, large modern hotel and the outskirts of Queretaro with good facilities and everything you could want for a safe clean stay with the family. It has a small outside pool which was a big hit with my young children but probably won't satisfy teenagers for very long. Gym facilities looked modern, valet parking is efficient, as is the reception. Clean, tidy rooms, some with balcony, all looking into the courtyard (the hotel is surrounded by freeways and business parks but the noise doesn't carry inside). Maid service good, room service order arrived promptly and was tasty, air conditioning fine and not at all noisy, no real problems with noise from other rooms. This is essentially a business hotel with enough to satisfy a family visit.

I would recommend this hotel to anyone who has their own car, as it is located right next to an intersection from which you can easily get to the city centre itself (10 minutes) or the surrounding attractions in the state (parque bicentenario around 15 minutes, the cheese and wine route around 30 minutes to an hour distant). This hotel is great for access to all these attractions by car.

I would definitely not recommend this hotel if you want to experience the historical centre of Queretaro and walk around from the hotel. You have to drive into town from here, not walk. I'm not sure about public transport either, there are buses and taxis, but I would recommend getting a city centre hotel if you are going to rely on public transport to get around. Also, if you want a hotel stuffed with Mexican charm and history, this definitely isn't where you want to stay.

In summary: this isn't really a hotel to linger in or enjoy the surroundings in, but if your idea of a hotel is a clean efficient place in the background that lets you get on with exploring the rest of the state and city with no hassles or worries, then you could do worse than stay here.

  • Stayed: April 2011, travelled with family
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1  Thank Bo_Duke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 1 May 2013

Good afternoon, thank you for your comments and we are waiting for you in your next visit to QUERETARO

JGC
General Manager

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Reviewed 9 March 2010

Stayed here for a week with colleagues. I was pleasantly surprised at how clean this hotel is. It's situated on a busy corner beside the highway, but once inside the courtyard it is beautiful and quiet. The rooms are a good size, with a large desk, though no free internet. The bathroom is amazing, marble with glass shower stall and soaker tub. The women in our group appreciated the large counter space in the bathroom. There was a bit of a mix up, and we ended up in a room with two double beds instead of a king, so sleeping was a bit uncomfortable, but not unbearable. During the week it was fairly quiet with mostly business people, but on the weekends it got noisy with more families with children.

The restaurant on site offered a breakfast buffet, which had the exact same offerings every single day. However the food was fresh and no one got sick. We were well supplied with cookies and coffee in our meeting room. The staff in the restaurant were friendly. I only had lunch at the restaurant once during my stay, and would not recommend the pasta. I had the ravioli in onion sauce, which turned out to be 5 or 6 undercooked raviolis swimming in a very sweet red onion soup. Not good at all. There are two malls within minutes walking distance which have food courts with cheaper and better food.

The front desk staff were friendly, though there were initially some problems with billing. Our party had breakfast included in the price of our stay, yet some were still charged for breakfast. Otherwise they were competent, from exchanging money, to check in/out, to ordering taxis and restaurant recommendations.

Although the pool area was small, it was nicely set up everyday with lounge chairs and towels. The fitness room was also not large, but sufficed with a couple treadmills, bikes, one elliptical machine, free weights and several weight machines.

Good: clean, comfortable rooms, central location, conference/meeting facilities, helpful staff
Not so Good: no free internet (the paid internet did not always work), food, small pool

  • Stayed: March 2010, travelled on business
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Thank Hilobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 1 May 2013

Good afternoon, thank you for your comments.

JGC
General Manager

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Reviewed 1 March 2010

Stayed at the Fiesta Americana for work and for a conference this year. Overall, the service was great. It is a clean, new hotel, with open air spaces. The support and conference services provided by the staff were great. The room was spacious and comfortable. The fitness centre is a bit small, but has sufficient equipment. Definitely would recommend staying at this hotel again. You are only about a twenty minute walk to the historical centre and much closer by taxi. Be cautious of the hotel taxi, our driver drove us around lost for 45 minutes, and tried to charge us double the rate, fortunately we knew where we going and how much it should cost.

  • Stayed: February 2010, travelled on business
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1  Thank gypsytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 19 April 2013

Good Evening, Thank you for your comments.


JGC
General Manager

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Reviewed 23 March 2009

The level of service and quality of service at this hotel continues to decline with every visit I make. Personnel turnover seems to be very high and the quality of new personnel does not meet the level one would expect at this level of hotel. The fact that the hotel charges for internet access does not work well for the business traveler. In general, this is not a good value if you're visiting Queretaro.

  • Stayed: March 2009, travelled on business
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2  Thank Bfarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jorge g, Gerente at Grand Fiesta Americana Queretaro, responded to this reviewResponded 8 April 2013

Good Evening, Thank you for your comments and I Will make the follow up to this case and improve our service.

Jorge González Cázares
General Manager

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Additional Information about Grand Fiesta Americana Queretaro

Address: Boulevard Bernardo Quintana 4050 | Col. Alamos 3a Sección, Queretaro City 76010, Mexico (Formerly Fiesta Americana Queretaro)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Queretaro City
#1 Family Hotel in Queretaro City
#2 Romantic Hotel in Queretaro City
#3 Green Hotel in Queretaro City
#3 Business Hotel in Queretaro City
Price Range: £81 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Fiesta Americana Queretaro 4*
Number of rooms: 173
Official Description (provided by the hotel):
Find the perfect place to stay in a contemporary ambience in Querétaro: Grand Fiesta Americana Querétaro offers warmth, luxury and comfort in each of our 173 minimalist-style rooms with architecture that evokes the great haciendas. Its location in the city's most important area makes it ideal for business or pleasure. ... more   less 
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Also Known As:
Fiesta Americana Queretaro Hotel Queretaro
Queretaro Fiesta Americana

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