We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not a 5 star service...” 2 of 5 bubbles
Review of Grand Fiesta Americana Queretaro

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grand Fiesta Americana Queretaro
Ranked #11 of 94 Hotels in Queretaro City
GreenLeadersGold level
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a 5 star service...”
2 of 5 bubbles Reviewed 4 April 2014

The good: clean spacious rooms
The bad: no technical support in the hotel (you have to call them & they would come to the hotel in an hour or so)
Concierge not available most of the time (no one was there in the week end)!!!
Most of the staff don't speak english which made it quite difficult to communicate for someone who doesn't speak spanish

  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Egyptian_gurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

543 reviews from our community

Traveller rating
    303
    181
    36
    15
    8
See reviews for
165
63
10
264
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 31 March 2014

I arrived at the hotel with a group of about 30. The hotel had been given notice of our arrival time, as well as of the types of rooms we had reserved. Despite this, I was told I would need to wait 2 hours for my room. Fine. I went out to eat and returned expecting to have time to rest. I had requested a "superior room" with a king bed. I was shown to a room with two doubles. I asked why I wasn't given a king and was told that there were none available. When I complained, I was told I would need to wait another hour before a room would be ready.

I was finally shown to a room with a king, with no apologies made.

If the breakfast had not been so good, and the interior so beautiful, I would have rated the hotel lower. A hotel of this caliber should not only have the requested room available at check-in time, but should also know how to handle customers more professionally. I will seek out better accommodation the next time I am in Queretaro.

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank chelsita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

Stayed at the hotel for a 5-day meeting and could not have been more impressed. The attention and friendliness of the staff is exceptional and the level of attention was remarkable.
Rooms are very comfortable, well appointed, look new and clean. Large TV.
For runners, there is the QRO 2000 park located 500 yards and getting there is safe and easy. Plenty of running paths in the park and plenty of users to feel comfortable, even at the crack of dawn.
Food was good and breakfast buffet is fantastic. This hotel is doing an outstanding job making sure that visitors will want to come back

Stayed March 2014, travelled on business
Helpful?
Thank frg0125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

I have stayed here twice on business in the Queretaro area. Rooms are nice and clean. Showers are big with lots of water and pressure. Breakfast has plenty of options and is fast with the buffet. There are very nice restaurants close by with a car. I only ate breakfast at the hotel. My room faced the quiet interior courtyard which was better than some others.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tobyhanna, Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

We were guests March 2-6 for a meeting with our sales team from Mexico. The rooms were large and every night music was playing in your room and slippers were out. The breakfast available on the 5th floor was good and the happy hour was great after a long day of meetings. The meeting rooms were nice as well. They had plenty of refreshments available for us in the morning and afternoon. The staff was friendly and helpful. The view from the room was beautiful. It was also a quick ride to the city and also to San Miguel

Room Tip: Facing the front of the hotel and try to stay on the 5th floor
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ktmamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 February 2014

The location is good. The personnel is friendly but not professional. The breakfast is excellent. The restaurant is poor. The room is very clean. Expect to be charged for everything you do even the use of the coffee machine in the room !

When they organize events in the restaurant they don't give priority to the residents.

You don't get what you pay for ...I will not come back.

  • Stayed February 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ridha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 14 December 2013 credit card Amex Cardmember Review

This is a new (or recently refurbished hotel). The rooms are all comfortable and with modern décor. Views are poor, a highway junction in my case. We arrived late and had the bar food, which was not great. Then they shut the bar altogether (it was only 11.00pm). Breakfast next morning was excellent and the staff were very helpful. Anywhere that has a chocolate fountain and marshmallows at breakfast gets my vote.

All in all a comfortable place to stay if you are on business in the town..

Stayed October 2013, travelled on business
Helpful?
Thank Ric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Queretaro City hotels
1.7 mi away
La Casa del Atrio
La Casa del Atrio
#1 of 94 in Queretaro City
5.0 of 5 bubbles 622 reviews
2.5 mi away
Holiday Inn Queretaro Centro Historico
Holiday Inn Queretaro Centro His...
#19 of 94 in Queretaro City
4.0 of 5 bubbles 245 reviews
2.7 mi away
Domun Hotel
Domun Hotel
#2 of 94 in Queretaro City
4.5 of 5 bubbles 259 reviews
Show Prices
Show Prices
Show Prices
6.1 mi away
Homewood Suites By Hilton Queretaro
3.9 mi away
HS Hotsson Hotel Queretaro
HS Hotsson Hotel Queretaro
#8 of 94 in Queretaro City
4.5 of 5 bubbles 136 reviews
2.5 mi away
Fiesta Inn Queretaro
Fiesta Inn Queretaro
#31 of 94 in Queretaro City
4.0 of 5 bubbles 451 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Fiesta Americana Queretaro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Fiesta Americana Queretaro

Property: Grand Fiesta Americana Queretaro
Address: Boulevard Bernardo Quintana 4050 | Col. Alamos 3a Sección, Queretaro City 76160, Mexico (Formerly Fiesta Americana Queretaro)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Queretaro City
#2 Romantic Hotel in Queretaro City
#2 Green Hotel in Queretaro City
#2 Luxury Hotel in Queretaro City
#3 Business Hotel in Queretaro City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Fiesta Americana Queretaro 4*
Number of rooms: 173
Official Description (provided by the hotel):
Find the perfect place to stay in a contemporary ambience in Querétaro: Grand Fiesta Americana Querétaro offers warmth, luxury and comfort in each of our 173 minimalist-style rooms with architecture that evokes the great haciendas. Its location in the city's most important area makes it ideal for business or pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK) and Odigeo so you can book your Grand Fiesta Americana Queretaro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fiesta Americana Queretaro Hotel Queretaro
Queretaro Fiesta Americana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing