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Hampton Inn Elmira/Horseheads
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Reviews (629)
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629 results
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442
141
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6
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All reviewsgreat place to staycomplimentary breakfastfinger lakesclean hotelfront desk staffthe breakfast areaconvenient locationwaffleswatkins glenstaff was very friendlycookiesshopping mallwould definitely stay here againeasy accessfresh fruitseneca lakeshort drive
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522 - 527 of 629 reviews
Reviewed 19 August 2013

Rarely have time for a small vacation, but when a friend in the area got married my boyfriend and I wanted to make it a weekend out of it. We booked the KING BED ROOM W/WHIRLPOOL. Start with the pros:
-room was spacious
-very clean
-had all you need
-whirlpool was excellent, very good size (my boyfriend is 6'5, and hit fit very comfortably in it) we definately used it more than once to just relax and watch movies, even had a nap in it (huge plus)
-breakfast was great, some hits and misses but still plenty of options, coffee was very good, everyone and guest was friendly
-staff very helpful

CONS:
-for some reason the bathroom did not have a proper vent, not a bit deal but ok
-the view was not spectacular - also not a big deal, just close the blinds or dont look out
-the have 3 whirlpool suites, each one in the same location sharing the wall with the 2 elevators!!!!!!!! all you hear ALLL night long is the elevator going up and down and PING! Added to that that the place is very kid friendly (which is very nice) and they are all awake running to get breakfast at 6:59am, congregating near the elevator yelling at each other does not make a good wake up call.
-smoke detector light works as a strobe... which was conveniently set so that the light hits the bed directly instead of the wall, pretty hard to ignore in total darkness

Moral of the experience: always ask where the room is located. It's never occurred to me before, and frankly who does!!?? But it's better to have all the info out front. Why would one of the most expensive rooms be next to such an obvious nuisance, is beyond me?

Room Tip: Ask where the elevator is located to the nearness of room.
  • Stayed: August 2013, travelled as a couple
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1  Thank kaveloz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this reviewResponded 28 August 2013

Thank you for taking the time to share feedback on your stay with us via TripAdvisor. We appreciate your comments and apologize that the location of your room wasn't what you wanted. We hope you will return to stay with us the next time you are in the area so you can experience a better stay.

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Reviewed 17 August 2013 via mobile

We usually don't stay at Hampton due to price but the price at Horseheads/Elmira was good so we went for it. What a treat! Clean room, access to the pool, breakfast was yummy and there were a lot o food choices (Hit and cold items). Will stay here again!

  • Stayed: August 2013
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Thank JenniferFray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this reviewResponded 28 August 2013

Thank you for taking the time to comment on your recent stay at the Hampton Inn Elmira Horseheads. We pride ourselves on outstanding customer service and cleaniness. We hope you choose to stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2013

Rooms were good and buffet had lots of options. Service was excellent. Ask for view of mountains. Rates seemed high but this was prime season. Nice coffee and tea bar was always available, not just during meal hours.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Hampton
Thank John C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this reviewResponded 28 August 2013

Thank you for taking the time to share your experience. It is always great to know we have exceeded your expectations. Thank you for choosing the Hampton Inn Elmira Horseheads. Hope to see you back with us again soon!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

Great stay last weekend. Clean, quiet, comfortable - everything you'd expect from a hotel, but just a little bit nicer. Breakfast had at least two staff on hand meaning choices were always available and full. Front desk were present and knowledgeable.

  • Stayed: August 2013, travelled with friends
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Thank derp1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this reviewResponded 28 August 2013

Thank you so much for your recent review of your stay at the Hampton Inn Elmira Horseheads. I am thrilled we were able to meet and exceed your expectations. I look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2013

This was my first visit and I can say without a doubt if I am ever back I will stay here. The staff was very nice and helpful. Great breakfast bar area and the food was very good. The rooms were very nice and the entire hotel was very clean. I'll be back.

Stayed: July 2013, travelled on business
Thank adam-kelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this reviewResponded 28 August 2013

Thank You for choosing to stay at the Hampton Inn Elmira Horseheads. We pride ourselves on great customer service and being clean. We hope to see you back with us again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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