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“More than expected”

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Hampton Inn Elmira/Horseheads
Ranked #1 of 11 Hotels in Horseheads
Certificate of Excellence
GreenLeadersGold level
Skaneateles, United States
Level 1 Contributor
4 reviews
4 hotel reviews
“More than expected”
Reviewed 10 November 2013

Surprised by quality of stay and value at this hotel. New hotel and new attitude of Hampton Inn. Had previously stayed at Hilton Garden Inn next door, but due to availability stayed here, and found a new out of town home and will stay again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 22 January 2014
Thank you for your great review with the Hampton Inn Elmira Horseheads. We strive to provide outstanding customer service for our guest during their stay. I hope you come back to stay with us again soon!!
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570 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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English first
Rochester, United States
1 review
Reviewed 6 November 2013

This hotel is very well cared for and we found it to be extremely clean. The rooms were nice and quiet, and the heat kept the room at a nice and even temperature. The mattresses, however, were way too firm. My husband and I hardly slept they were so hard. We also couldn't seem to connect any of our devices to the WiFi, but we didn't ask the desk for help with this either, so we may have been able to figure that out had we done that. Really nice hotel overall. Would stay again if it weren't for the firm mattresses.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Season B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 7 November 2013
Thank you for your feedback on your recent stay with us at the Hampton Inn Elmira Horseheads. We take a lot of pride in our guests being satisfied and apologize that we weren't aware of you not being able to connect to WiFi and your mattress being to hard. We would have certainly been able to help accomodate you. We hope that next time your in the area, you come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melrose, United States
1 review
Reviewed 6 November 2013

Great place to stay when visiting the Finger Lakes. Found the hotel to be clean and comfortable. A little noise from the adjoining room, bit of a nuisance. Guest services were very good. Typical Hampton Inn breakfast...go elsewhere.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 7 November 2013
Thank you for taking the time to review the Hampton Inn Elmira Horseheads on Trip Advisor. We pride ourselves on great customer service and being clean. We hope you come back and stay with us again to visit the Finger Lakes soon!
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Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 November 2013 via mobile

The hotel is wonderfully kept and the rooms are nicely appointed. The front staff was helpful and courteous. The only problem was when some athletic team checked-in (after us) and created all kinds of ruckus. I called the front desk and they offered to move us, which I thought was b.s. because we were here first. He said he would speak to them and whatever he told them seemed to work because the noise subsided. Otherwise a good stay.

Stayed November 2013, travelled as a couple
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 7 November 2013
Thank you for taking the time to review the Hampton Inn Elmira Horseheads. We pride ourselve on outstanding customer service and cleaniness. We hope you come back and stay with us again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, United States
Level 1 Contributor
4 reviews
Reviewed 31 October 2013

the H-I in Horseheads/Elmira, NY is a very comfortable and convenient location for doing business in the area. It even has a Hilton-Garden next door (walking distance) in case you care to partake in some adult beverages.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 7 November 2013
Thank You for choosing to stay at the Hampton Inn Elmira Horseheads. We pride ourselves on great customer service and being clean. Thank you for taking the time to send your review. I hope to see you back with us soon!!
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Buffalo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2013

The room was very clean. Beds were comfortable. I would definitely stay here again. The hotel is located right by the shopping mall and stores so if your looking for a getaway to stay the night after a day of shopping this would def be it!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 7 November 2013
Thank you so much for your recent review of your stay at the Hampton Inn Elmira Horseheads. I am thrilled we were able to meet and exceed your expectations. I look forward to having you stay with us next time your in town!!
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Brampton, Canada
2 reviews
Reviewed 30 October 2013

This is a great place to stay. It was clean, quaint and well kept. The rooms are large and the setup and colour scheme was very attractive. For our budget, this hotel was a bit expensive. We frequently travel with lacrosse teams so we need to watch our budget. We really enjoyed the hotel.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brenda c, General Manager at Hampton Inn Elmira/Horseheads, responded to this review, 7 November 2013
Thank you for taking the time to review the Hampton Inn Elmira Horseheads. We pride ourselves on outstanding customer service and cleaniness. I'm happy to hear you had a wonderful stay with us while at lacrosse games!! Please contact us about group rates next time your playing in the area. We hope to see you again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Elmira/Horseheads

Property: Hampton Inn Elmira/Horseheads
Address: 51 Arnot Rd, Horseheads, NY 14845-8533
Phone Number:
Region: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Horseheads
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Elmira/Horseheads 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The Hampton Inn by Hilton Elmira Horseheads is located in the beautiful Finger Lakes Region of New York. Nestled in the gorgeous hills between Southern New York and Northern Pennsylvania, we are the Soaring Capital of America. All within minutes of wine country, museums, shopping, state parks and outstanding restaurants, the Hampton Inn Elmira Horseheads 101 room, 100% non-smoking, Silver LEED certified, complimentary breakfast, free Wi-Fi is truly the place to stay. Whether its taking a trolley ride through Mark Twain Country, watching a race at Watkins Glen International, visiting a Civil War Reenactment or Revolutionary War sites, make your own glass piece at the Corning Glass Museum or visit the many wineries. Or simply relax by our indoor pool and whirlpool. There is always something to do when you stay at the Hampton Inn Elmira Horseheads. ... more   less 
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Also Known As:
Hampton Inn Elmira/Horseheads Hotel Horseheads
Hampton Inn Elmira/Horseheads New York

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