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Country Inn & Suites By Carlson, Big Flats (Elmira)
Ranked #3 of 11 Hotels in Horseheads
Certificate of Excellence
Chicago, Illinois
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Neat and clean”
Reviewed 28 May 2014

Stayed here for a couple of days because all hotels closer to Ithaca were booked for Parents Weekend. This is a nice and clean option. Drive is about a half hour to Ithaca. Rooms and general areas were clean. Breakfast was standard but good. Did not try the pool. There are good local restaurants, a small mall next door and even a craft brewery nearby. I would stay jere again if I couldn't get closer to Ithaca.

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank g0lfnutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 2 June 2014
Thank you for the fantastic review and wonderful comments. We are delighted that you enjoyed your most recent stay. The entire staff looks forward to your next stay. Thanks again for the wonderful comments.
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462 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
  • German first
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  • Any
English first
Atlanta, Georgia
Level 5 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 May 2014

We spent just one night here while on the way to Niagara. It was a comfortable stay and everyone in our party liked the hotel and the place after coming from NYC.
The green view outside the room windows was very soothing.
The hotel is quite near to a lot of stores and restaurant as well as just 15 minutes from Corning glass museum. I was glad to find a Starbucks in nearby Target on my way ahead next morning.
The breakfast spread was okay. We had no complaints there.
I liked the cozy feel of the front lobby with fireplace and wooden stairs.
The staff was friendly and helpful as well.

Only thing that must be improved was the shower in bath. It almost didn't have any pressure and didn't have any adjustments.

Room Tip: All the rooms have got great views of lush green grounds and mountains.
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
2 Thank Prafulla_Mujumdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince G, Regional Director of Operations at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 28 May 2014
We are delighted that you enjoyed your most recent stay with us and thank you for the wonderful feedback. It is wonderful to hear from our valued customers. We greatly appreciate your recognition and we are happy you enjoyed your stay. We look forward to seeing you again on your next trip to the Horseheads area.
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Indiana, PA
Level 4 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 12 May 2014

We just returned from a weekend couples "wine-tasting" getaway to the Finger Lake region of NY and stayed at this hotel. It was extremely affordable (less than $100/night, including taxes - for KING suite rooms), clean rooms, nice set-up in the King Suites, a lot of nice restaurants within a short distance, free breakfast, beds were comfortable, and close to Cayuga Lake - which is the lake we were touring. The pool looked nice, but since we didn't have any kids along, we didn't swim. We did hang out for hours in the evening on the hotel's front porch, the weather was perfect for that. The lady at the front desk was extremely helpful & friendly when we asked for some pizza recommendations in the area that would deliver for our large group. I would stay here again for sure.

  • Stayed May 2014, travelled with friends
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Helpful?
Thank michjome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 16 May 2014
We are delighted that you enjoyed your most recent stay with us and thank you for the wonderful feedback. It is wonderful to hear from our valued customers. We greatly appreciate your recognition and we are happy you enjoyed your stay. We look forward to seeing you again on your next trip to the Horseheads area.
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Indiana
Level 5 Contributor
92 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 April 2014

We have stayed at this hotel several times but this past time will most likely be the last time. This property is in serious needs of some updating. Mostly just the usual wear and tear. The thing that bothered us the most was the breakfast buffet. No coffee, no orange juice or no milk. And that was on the first day that we stayed there. They did make more coffee but didn't bother to even try and get more milk. The hostess acknowledge that there was no more milk and walked away. The breakfast area is very small and was VERY crowded! Either do breakfast "all the way" or not at all.

  • Stayed April 2014, travelled with family
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Helpful?
2 Thank MotorcycleMamaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 1 May 2014
We are sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to great customer service. Our staff and I reviewed each of your comments and have taken appropriate action to resolve each issue that you addressed. Again, we are terribly sorry that your stay with the Country Inn and suites was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience for our valued guests.
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Fresh Meadows, New York
Level 6 Contributor
244 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 26 April 2014

stayed at country inns before but this place is top of their line.....upon arrival was offerred comp 1 bed room suite......room is beautiful and front desk service is outstanding ecven called room to ask how tghings were......stayed here for 3 day mini vacation of finger lakes.....this is a perfect location for day trips to each of the nearby lakes seneca ans cayuga and don't forget corning is 20 minutes away.....so perfect location to tour from...there rates are better than nearby hotels and the breakfast is great and plentiful.....have no fear about fine dining...no need to travel far plenty of great places in horseheads and elmira......recommend highly and will return......thanks to a great staff

Room Tip: aviod rooms right by elevator
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank Leonard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 28 April 2014
We are delighted you enjoyed your stay with us and thank you for the feedback. It is always wonderful nto hear from out valued guests and appreciate your business. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
1 review
Reviewed 7 April 2014

The hotel chain I normally stay in, down the road from this hotel, didn't have great reviews. We wanted a pool and free breakfast. This hotel was cheaper than the other options around and was clean and comfortable. The service was great as well. Lots of restaurant options in the area. We would definitely stay there again.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank SarahSalene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 10 April 2014
We are delighted you enjoyed your most recent stay with us and thank you for your feedback. I is always wonderful to hear from our valued customers and appreciate you continued patronage. We look forward to seeing you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level 6 Contributor
239 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 20 January 2014

Because of work we have decided on this hotel to use as our preferred stop over, and since the last visit nothing has changed, still a great stay. Fresh baked cookies, great breakfast and excellent rooms with high speed internet, a truly great stay and very affordable. A pool and fitness center adds to the stay.

Room Tip: families are welcome as there were a few on this stay
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  • Stayed January 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb N, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, 30 January 2014
Thank you so very much for the wonderful comments. We love our repeat guests: Thank you for your continued loyalty and patronage, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Property: Country Inn & Suites By Carlson, Big Flats (Elmira)
Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Phone Number:
Region: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Horseheads
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Official Description (provided by the hotel):
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
Country Inn & Suites By Carlson, Big Flats (Elmira) Horseheads, New York

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