We were traveling through New York State on our vacation from Australia, and had looked at Howe Cavern as a place that we may wish to visit.
I called mid afternoon as we were traveling to make the booking, as we were also planning on doing the cave tour the following morning. All went well during the phone call and a family room was booked. I was told that as we were arriving quite late, that an envelope would be left taped to the reception door giving us options of where to eat, as well as where the key would be left for us.
We finally made it to the Caverns around 5:30 - 6:00 pm and it was quite dark. Managed to find the envelope and followed the directions to get the key, however unfortunately no key was to be found. Hmm we thought, this is not good. We did try calling the caretaker as instructed on the supplied information, but at this time there was no answer.
Luckily for us a couple had driven up to the motel and seeing us wandering around, they of course drove over to see what we were up to. It ends up that these guys worked at the Cavern, and after much apologizing and a few minutes finally got us all sorted and into our room.
After again checking that we were ok and more apologies as well as the offer of a complimentary tour in the morning, off they went. These guys went way over and beyond what was needed to resolve what really was a minor glitch and nothing that we were going to get too steamed up about. These things do happen, even with the best planning and intentions, so kudos to the Cavens for going above and beyond to resolve the issue.
To the room. We had a family room - 4 x double beds in two rooms separated by a bathroom. Talk about more than enough space! I have stayed in 5 star hotel suites smaller than this room. Comfortable beds, very clean, coffee, fridge (very unusual for American hotels) and microwave.
To top the entire experience off, they also insisted that we come up in the morning for a complimentary breakfast. Wow - talk about great customer service.
Thanks so much to all concerned from one very grateful Aussie family.
- Also Known As:
- Howe Caverns Hotel Howes Cave