After two very mediocre experiences at another local Hilton property (see my other reviews), I opted for this highly-rated Hampton Inn. I am here to tell you that all the kudos (and one *oops*) are true and well deserved.
Let's get the oops out of the way first. I read other folks' reviews of properties when I am deciding on where to stay, and this place only had two negatives that I found -- but one of them was about a never-silenced bathroom fan. When I walked into room 417 and heard the telltale whine, I chuckled and went right back to the desk. Thirty seconds later I was down the hall in a blissfully silent room.
Now for the kudos, and they start when you come through the entrance: an immaculate front area and front desk people who "snap to" the minute a guest walks in. They do ask for ID and car information to put on file -- which I applaud in this day of you-never-know-who-walks-in-the-hotel.
The rooms are well appointed, with very good blackout curtains (I like a dark room for sleeping), a thermostat that works instantly, and a microwave and fridge that are in top shape. The TV is one of those thousand-bells-and-whistle jobs; I could have done with something a little simpler, but as long as I got the Weather Channel to check out the next day, I was fine.
I loved that Diamonds have special parking spaces! However, they do need to find a way to make sure that we Diamonds get the chance to park there; folks grabbed the spots and there was no way to ascertain if they were Diamonds or not. I was only able to use them half the time.
I did not eat breakfast here, though it appeared to be the usual Hampton fare -- plenty of food and a fairly good variety.
The best part of this Hampton are its staff, and special compliments go to Amelia and Brian (who became known as "Dr. B." during my stay, probably because of his cheerful demeanor and unflappability. Reminded me of Dr. Ben Warren on Grey's Anatomy. But I digress.) I absolutely love a Hampton where the cordiality of the front desk staff goes beyond perfunctory, and they enjoy the occasional chat with a guest. These two were absolutely delightful, whether swapping travel stories or solving the occasional glitch (my door key wouldn't work: Amelia immediately brought up two new ones and checked them herself; Brian always managed to find a space to keep my cooler's Blue Ice frozen overnight).
I am in Rochester four or five times a year, and will be purely delighted to make this my new "Rochester home."
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- Also Known As:
- Hampton Inn Rochester-Irondequoit Hotel Rochester