Did a lot of research and liked what I saw, so I made a reservation for 2 nights during a wedding weekend celebration. Was told on a written confirmation that their son would be there to welcome us any time after 4PM. Imagine our surpirse when we arrived at 4:15 to find NOBODY there.....not a car, not a person, not a note! We waited a while, then knocked on the door, then tried the door and found it open. We called "hello" and nobody answered, so we went back to the car and called and left a message that we were at a loss for what to do, since we were supposed to be at a party at 6PM , so we were going to look for another place to stay. After making call after call to find lodging (on a friday night during peak foliage season) we were heading to another B&B, at 4:45, when we got a call from the son who was supposed to be there for us. He said that "school ran late, and I didn't know you were coming so early" I explained that we needed to be somewhere and since we didn't know when or IF someone would show up, we booked at another place. We told him to make sure we weren't charged a cancellation fee, and he assured us that he'd take full responsibility for the whole mess. When I mentioned to him that his mother said they lived "on site" he told us that she and his father were on vacation (wish we had known that.....who was going to make our breakfast???)
One week later......I made a call to tell them how dissapointed I was about the way they ran their business, and they said they were sorry as well....that we couldn't wait for someone to come home. AND.....they told us that the door was open, they were expecting us, and our name was on the bedroom door, and we should have just come in and found the room. I replied that I was not comfortable wandering through someone's home looking for the room that I'm supposed to be in. Anyway.....not much of an apology from the owners...they made it sound like it was our fault that things didn't work out.They even told us that we should have said we had someplace to be, and some other arrangements would have been made. I was not under the impression that as a guest, I had to tell them my itinerary, and besides......it was after 4, and someone was supposed to be there.
IF I had know all of these things right away, it might have been a different story (although I'm still a little disturbed that the doors to the place were unlocked and nobody was home)
So....my advice is to ask all kinds of questions before you book a room, because you never know what you're going to find (or NOT find) when you get there.
- Official Description (provided by the hotel):
- 1850's family homestead on 100 acres of land with fields, woods, hiking trails and nature area for bird watching. Close to Cornell University and Ithaca, Six Mile Creek Winery, and beautiful state parks with waterfalls and gorges. Five rooms with private baths, gourmet breakfast served in the morning. ... more less
- Also Known As:
- Thomas Farm Bed And Breakfast
- Thomas Farm Hotel Ithaca