Everything in this hotel is great: it's new, rooms are very clean and nicely decorated, good breakfast offering, and is centrally located at the heart of Ithaca. There are restaurants and shopping nearby, and Buttermilk Falls is less than a mile from the hotel. The staff were super nice as well, especially Frasier who was very kind to give us tips on where to go for wine tasting. The only one who was not friendly at all was the guy who checked us in on Monday afternoon (14 Oct. 2013) - we booked 2 rooms and specifically requested to get rooms that are next to each other. He did not do that even though it was very clear that the hotel was not fully booked at all. He seemed arrogant and did not care about customer service and satisfaction!!! He's clearly on the wrong job and should not be the front man dealing with the hotel guests.
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