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“Great and new hotel”

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Fairfield Inn & Suites Ithaca
Ranked #7 of 22 Hotels in Ithaca
Certificate of Excellence
North Brunswick, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great and new hotel”
Reviewed 17 October 2013

Everything in this hotel is great: it's new, rooms are very clean and nicely decorated, good breakfast offering, and is centrally located at the heart of Ithaca. There are restaurants and shopping nearby, and Buttermilk Falls is less than a mile from the hotel. The staff were super nice as well, especially Frasier who was very kind to give us tips on where to go for wine tasting. The only one who was not friendly at all was the guy who checked us in on Monday afternoon (14 Oct. 2013) - we booked 2 rooms and specifically requested to get rooms that are next to each other. He did not do that even though it was very clear that the hotel was not fully booked at all. He seemed arrogant and did not care about customer service and satisfaction!!! He's clearly on the wrong job and should not be the front man dealing with the hotel guests.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaChu18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
I'm glad your experience at our hotel was positive for the most part. Thank you very much for taking the time to write your review and please keep us in mind the next time you make plans to visit the Ithaca area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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213 reviews from our community

Traveller rating
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    21
    2
    7
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102
52
5
27
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Kingston, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 October 2013

A new hotel in Ithaca that will not disappoint. The room was very clean and attractive. The staff was very helpful and friendly. We were upgraded to a suite without requesting an upgrade. The hotel was very quiet and everything was extremely clean. We liked the very large walk-in shower in the bathroom. Breakfast offered a large variety of choices. Next time we are in Ithaca we will definitely be staying here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wesley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
Thank you for taking the time to write your review! We're glad your experience at our hotel was a good one and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Colborne, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2013

This hotel was exceptionally clean. We arrived early and had a no hassle check in being 2 hours before the 3pm check in time. The room was spotless and the bed was fantastic, very comfortable. We had breakfast there .... Lots to choose from, hot and delicious. Ariel checked us in. He was friendly informative and funny. Awesome choice for a front desk agent. I am employed in the hospitality industry and you couldn't get a better choice than Ariel for front of the house service. He even asked us to stop and tell him how our day on the commons went when we returned. I couldn't have been more pleased with a stay anywhere. Totally up to Marriott standards. Thanks Ariel !!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
Thank you very much for those kind words and for taking the time to write that glowing review. It was a joy to have you here! You have to drop by again the next time you're in Ithaca!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California, United States
1 review
Reviewed 15 October 2013

Pros:
Bedroom:
-Very clean
-Extremely comfortable bed with plenty of room
-HDTV with over 60 channels including HBO and NFL Network
-Free Wi-Fi - also fast
-Plenty of outlets available
-According to my girlfriend the hairdryer was from a top of the line brand

Bathroom:
-Very clean
-Granite countertops
-The walk-in shower is very spacious and was very clean

Continental Breakfast:
-Plenty of selection ranging from eggs to waffles



Service:
The service at this hotel was top notch. The people working at the lobby counter were very friendly and helpful with any of the questions I had. They even let us check-out late without any additional charges. The maids were also very nice making sure to greet me and ask how I was doing each time they saw me. I was very pleased with the service and felt very welcome.

Cons: (Barely Any)
-The hotel does not offer any shuttle service. Most people that visit Ithaca come for the Universities which are about a 30-40 minute walk from the hotel. My girlfriend and I walked to and from the Commons each night in order to eat dinner so it is not that big of a deal. There are also restaurants closer to the hotel that do not require you to walk as far.

-The AC/Heater unit was a bit of a nuisance to control but after some messing around we finally figured it out.

Overall I had a great experience at this hotel and would definitely recommend it to anybody looking to stay in Ithaca. Will be returning soon

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Landon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
Thanks for taking the time to write that review! I'm glad we were able to help make your Ithaca adventure a positive one and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2013

We stayed at the Fairfield Inn, in Ithaca NY on Columbus Day weekend. It was not a good experience. Staff was poorly trained. They were not able to email bill did not offer print out version and they overcharged my credit card.

Room Tip: The Staff at the Fair flied Inn in Ithaca, NY was poorly trained. The room was not clean. They we...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gijsberta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
Thank you for taking the time to write your review. We greatly appreciate your feedback and will use it to improve the hotel experience for future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scranton, Pennsylvania
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 October 2013

I had high hopes for this hotel, seeing as it is brand-spanking-new and I was being charged a premium for a two-night weekend stay. But I came away somewhat disappointed.

The best thing about this hotel is that the beds are very comfortable. The HVAC was quiet. And it's located in a commercial district with every type of retail store and chain restaurant, if that convenience is important to you.

But for the price I paid, I expected more. Cost-cutting is evident everywhere: thin towels, thin plastic cups, small TVs, not even a soap dish in the bathroom!

If I stayed here again, I would not waste my money on a "suite." The bed is separated from the living room area by an open partition, which accomplishes no purpose whatsoever except to block off all natural light from the bedroom area, making the room feel dark and cave-like. The suite was narrow (about 11 ft. wide) and the closet is literally the size of a broom closet (about 15" wide).

The bathroom had a large walk-in shower (no bathtub, a disappointment to those of us who like relaxing bubble baths on vacation), but no ledge or seat and only one very small triangular tray for toiletries. Obviously designed by a man. The exhaust fan is not very loud but runs constantly (no switch to turn it off).

Wi-fi was slow but free. The complimentary breakfast was standard fare. Not enough tables and no newspapers to be had.

I welcome another hotel to Ithaca, because the city needs more rooms, but this would not be my first choice.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
Thank you for taking the time to write your review. We value all feedback and you can be sure we'll use it to improve the hotel experience for future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 October 2013

The hotel is very, very clean, which is a huge plus. Nice staff. Comfortable beds! Stayed during the first weekend of October 2013 and the price per night was a little over the top considering the hotel does not give you simple amenities such as lotion, q-tips, shower caps. The soap and shampoo/conditioner is nothing special either. Wifi was way too slow, but available. Fitness center wasn't anything great.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel N, Front Office Manager at Fairfield Inn & Suites Ithaca, responded to this review, 23 January 2014
Thank you for taking the time to write your review. Your feedback is important to us. We'll use it to improve the hotel experience for future guests and I hope you'll be one of them!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Ithaca

Property: Fairfield Inn & Suites Ithaca
Address: 359 Elmira Rd, Ithaca, NY 14850-5103
Region: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 22 Hotels in Ithaca
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Ithaca 2.5*
Number of rooms: 106
Reservation Options:
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