I went to Subway at the Shops at Itahca Mall, 40 Catherwood Rd, Ithaca NY. I ordered a sub with a special request and upgraded to make it a meal. The female employee whom I did not get her name. She made the sub w/o any problems and upgraded to make it a meal. She also asked if I was part of the rewards program? Which I am she also added my gift card to rewards so I only need to carry one card with me. She was the only one that offered to do this. This location is more professional than the Hagerstown MD Location.
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