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“No parking for cars with roof carrier” 4 of 5 bubbles
Review of Hilton Garden Inn Ithaca

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Hilton Garden Inn Ithaca
Ranked #3 of 22 Hotels in Ithaca
Certificate of Excellence
GreenLeadersBronze level
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No parking for cars with roof carrier”
4 of 5 bubbles Reviewed 26 August 2014

While the hotel was nice, it was a major inconvenience that there was no provision made for parking cars with a roof carrier, particularly given this is a town with a significantly sized college and major university. Their solution was to find a meter to park at.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank WeRWORLDTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 9 September 2014
Because we are a downtown hotel the parking we provide our guest is in the city parking garage. Although we would want you to stay with us there are two other Hilton brands in Ithaca who would be able to take your roof top carrier. we do hope you will stay with us again!
You Can Count On Us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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758 reviews from our community

Traveller rating
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    64
    27
    11
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318
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
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English first
New York, United States
1 review
5 of 5 bubbles Reviewed 21 August 2014

This hotel is close to the colleges we wanted to visit. It has easy and free parking, pleasant rooms, and a remarkably friendly and helpful staff. It was slightly expensive, but we had a great experience.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Elisheva U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 9 September 2014
Thank you for staying with us at the Hilton Garden Inn Ithaca, NY and thank you for the feedback regarding your experience during your recent stay.
You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

I decided to stay at this hotel because I wanted to be in the city of Ithaca instead of one of those off the road places on the outskirts of town. I travel a lot and I'm tired of staying at hotels near strip malls, airports, and off of access roads. This placed offered a nice alternative in town while being within reasonable driving distance to Cornell University. Ithaca appeared to be under construction so wasn't as exciting as I had anticipated but the hotel was convenient and great all around. The hotel is connected to a parking garage and is about a block away from a few restaurants and bars, but again, not as much going on in town as I had been told, but maybe I just missed it. Anyway, the hotel itself is clean and comfortable and the staff were really great and accommodating. The first room I was offered was on the stuffy side because the AC appeared to be turned off so I asked about this and was immediately moved to a nice corner room. So they get points for that quick action. The room was clean and quiet and the view was nice. It was a large room as well and it had everything needed. The first floor of the hotel had a nice lobby with free wifi and it also featured a Starbucks and bakery as well! Overall a nice experience and I would recommend to others.

Room Tip: When first driving up to this hotel it is really confusing as to where to park. I hesitated before...
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank NYTraveler273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 21 August 2014
Thank you for staying with us at the Hilton Garden Inn Ithaca, NY and thank you for the feedback regarding your experience during your recent stay. Being a downtown hotel gives our guests so much more to do and places to go.
You Can Count On Us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Stayed on a Sunday night and the place was still full. You can see why. Nice atmosphere in the lobby and the front desk staff were helpful and informative. There's a coffee shop, pastry shop, and pub just off the main lobby. And best of all, the walking mall with shops and restaurants is just across the street. The room was clean, well decorated, A/C was quiet, and the bed comfortable. A good nights sleep after a day visiting the area.

Room Tip: All rooms are on upper levels with some view.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DavenBethinMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 21 August 2014
Thank you for staying with us at the Hilton Garden Inn Ithaca, NY and thank you for the feedback on TripAdvisor regarding your experience during your recent stay. We are so happy we could show you all that the Hilton Garden inn of Ithaca as to offer and we look forward to your return.
You Can Count On Us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
341 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Decent hotel very convenient if you are staying in Ithaca. Much cheaper than the on-campus hotel and still close enough to everything. The walk to Cornell is a bit treacherous and uphill so be prepared for that if u decide to hoof it. Otherwise they also provide a shuttle to campus. The hotel is close to lots of good restaurants and parking is available as well. Good option for a visit to Ithaca!

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 21 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.
You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, Maryland
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

The rooms were large and lovely. It was very convenient to Cornell and the Moosewood restraurant. The beds were comfortable and we slept well. We also enjoyed working out and swimming in the morning. The only thing that was terrible was the breakfast. I ordered an omlette that was so greasy, I couldn't eat it. That was dissapointing. But, I would recommend the hotel itself.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sindyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 19 August 2014
I just wanted to thank you so very much for taking the time to write your review via Trip Advisor. I know that you are very busy but I cannot tell you how incredibly important your feedback is! I apologize that you were not extremely satisfied with your breakfast omelet. We are always trying to grow as a team and provide our guests with superior accommodations and services. It seems we fell short of achieving this during your breakfast. I plan on meeting with our chef to go over your comments and to get some insight as to why we failed. This is very important to me and our team and I would like to show you the kind of quality food you can expect from our Garden Grill. You can email me at jerry.arsenault@hilton.com or call my direct line 607-379-6490.
You Can Count On Us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 August 2014

Happy with my stay at the Hilton Garden Inn in Ithaca. Stayed at other hotels in the area but this place was the best. Free parking and free coffee was a plus. Also the convenience of being close to the Commons and restaurants couldn't be better. Will stay at the Hilton again in the future.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank maeyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review, 19 August 2014
Thank you for staying with us here at the Hilton Garden Inn of Ithaca. The Commons should be close to finishing soon and it will be beautiful when completed. We hope to see you soon.
You Can Count On Us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Ithaca

Property: Hilton Garden Inn Ithaca
Address: 130 E Seneca St, Ithaca, NY 14850-4356
Phone Number:
Region: United States > New York > Finger Lakes > Ithaca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Ithaca
#2 Business Hotel in Ithaca
#3 Romantic Hotel in Ithaca
#3 Family Hotel in Ithaca
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Ithaca 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Ithaca Hotel Ithaca
Ithaca Hilton Garden Inn
Hilton Ithaca

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