The hotel itself was great. Big rooms (studio King w/kitchen), clean, a kitchen. But the internet was off and on the entire time we were there, the staff did not know why, and there was no real apology for the inconvenience. Worse yet, we were traveling on business, our company gave the credit card to use over the phone when the reservation was made, yet Homewood suites would not use this card. We had to use a personal one. I have never had this happen before, at any other Homewood suites or anywhere. The rep kept spouting that it was policy, yet when I asked where that policy was written, they could not show it to me. Last time we stayed there, and it is a shame. If you aren't traveling on business, you will probably be OK.
Light dinner during week
Large flat panel TV that I could connect a computer or DVD player to.
Most of the staff was very courteous.
Idiot administrators that talk about a policy they cannot show anyone
Poor service for internet problems and inability to solve them
Lack of understanding or caring about problems they have caused.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Ithaca hotel is the only all-suite hotel in Ithaca, New York. Situated in the heart of the beautiful Finger Lakes Region, our hotel offers central hotel accommodations for both extended stay and short-term guests, that's near some of Ithaca's main attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hilton Hotels Direct, Ebookers, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Homewood Suites by Hilton Ithaca reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites Ithaca Hotel Ithaca
- Homewood Ithaca
- Ithaca Homewood Suites