I could not give manager Jim and his staff a higher rating or thank them enough for the way they responded to our crisis. We live in Charlotte, NC and my wifes service dog needed major surgery that could only be done at Cornell Univ College of Veterinary Medicine. We traveled the 750 miles and checked into another close by motel with Blanca the night before the surgery. The staff there was absolutely rude the moment we came through the front door. The two staff members at the desk and manager had no idea what a service dog was or the ADA laws concerning service dogs. They wanted me to sign a paper on "pets" and pay their $15 "pet charge". I refused, took our room and called their corporate office. Their corporate office was horrified the staff did not know the ADA laws on service dogs. Later that evening the front desk called our room and said the manager would reduce the "pet" charge to $5. I told them I would not even pay that and that I would be calling the Federal ADA non-compliance phone number in the morning to report them. We checked out the next morning and took Blanca to the hospital where the doctor there told us of the Best Western University just off campus and that they surely knew what a service dog was. Blanca had her surgery and we checked into the Best Western University. We stayed there with her post surgery for another 3 nights. Everyone was so kind asking how she was doing and what else could they do for her. We will certainly be staying at the Best Western University for her follow up visit.
- Official Description (provided by the hotel):
- Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more less
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- Also Known As:
- Best Western University Hotel Ithaca
- Best Western Ithaca
- Ithaca Best Western