I have been staying at this hotel for business since 2002. I was so not impressed the first time I stayed there, I hesitated to stay again. But, because of the price I did stay. I didn't really enjoy it - it seemed dank, musty, unclean, inefficient, just not a place I wanted to be. So I stayed at the Hampton once it was built. However, over the years, I stayed occasionally, and realized that the Best Western was indeed trying to make things better. I have spent six nights here in the last month, and really could not be happier. The changes at the front desk - from check in to check out are wonderful! They have moved the breakfast to a separate area which makes SO MUCH more sense, and makes breakfast so much more enjoyable. The new furniture in the lobby area is really very nice, something I would have in my home! My last experience was very good - I was travelling for an 1130 am meeting at Cornell University, and knew I would not have a chance to get back to the hotel until at least 9 pm - so I phoned before 7 am, asking whether I would be able to check in before my meeting. When I arrived, the desk person stated they had a note that I had phoned, and the my room was ready! WOW! As I headed to my room with my hands full, juggling to find my key, one of the housekeeping staff asked if she could open the door for me - wow - sure - thanks! The temperature in the room was perfect - nice and toasty (as compared to the frigid temps outside). When I left my room an hour later to head to my meeting, I saw the same housekeeper and thanked her again for letting me into the room. She asked if I would like my room made up while I was gone - wow - I said thanks, but no need. I then took the shuttle over to Cornell - the driver, like everyone else I encountered this stay, was friendly, warm, caring, compassionate - just the best. Check out was a breeze - I phoned the front desk to say I was leaving, and I left! This is they type of service I appreciate, and am very grateful to see the Best Western trying to step it up.
- Official Description (provided by the hotel):
- Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more less
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- Also Known As:
- Best Western University Hotel Ithaca
- Best Western Ithaca
- Ithaca Best Western