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“Extremely comfortable and friendly staff” 5 of 5 bubbles
Review of BEST WESTERN University Inn

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BEST WESTERN University Inn
Ranked #11 of 22 Hotels in Ithaca
new york
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Extremely comfortable and friendly staff”
5 of 5 bubbles Reviewed 20 April 2014

The beds were very comfortable. Room size excellent and all services very cordial. Close proximity to University and area attractions. Parkings was user friendly. Breakfast was very attractively displayed and well serviced.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank ritaNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 25 April 2014
Hi, Rita,
What a pleasure to receive your comments. Thank you for the comments on the breakfast, one of our best assets and conveniently located in the main building next to reception. We hope that when you return, you will give us a call.
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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466 reviews from our community

Traveller rating
    126
    148
    101
    55
    36
See reviews for
181
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122
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Long Island, United States
1 review
3 of 5 bubbles Reviewed 17 April 2014

I have stayed at this hotel before and it was always fine. This time, the room was dirty. It was not properly vacuumed and cobwebs were everywhere. The bathroom was disgusting. In addition, the heat was not working properly and we spent one very cold night there. It was just simply not up to the quality I remember. Hopefully this is temporary, as this has always been a good hotel in the area.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 21 April 2014
Hi, Valerie,
On behalf of the Best Western, we do apologize for your recent stay. We do address Trip Advisor comments with our staff on a daily basis. Of course, there is not excuse for the cleanliness of your room. We will speaking with the housekeeper that cleaned your room. I hope that we can have another opportunity for you to stay with us in the future.

Please don't hesitate to contact me if you are returning to Ithaca in the future at jmcmann@twintierhospitality.com.

Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca, New York
1 review
5 of 5 bubbles Reviewed 15 April 2014

Staff was very friendly! Desk clerk was very helpful with questions that I, and other guests, had. Room was spacious and very clean! Comfortable bed and nice linens. Bathroom was spotless! Quiet "lobby" area inside rear entrance.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hugsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 17 April 2014
Dear Huglsey,
We are so glad you enjoyed your stay with us! We are very proud of our staff who do strive to make our hotel such an enjoyable experience. When your travels bring you back to Ithaca, I hope that you will stay with us. Ithaca Festival is a great time to visit Ithaca.
Kind regards,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Owego
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

Reasonable price with a comfortable king size bed, clean room, quiet location in the rear of facility. Included free breakfast and free shuttle to and from Ithaca Commons for dinner & concert at State Theater. Friendly staff, especially shuttle driver. Highly recommend this place.

Room Tip: Quieter at the rear (farther away from main office, etc.)
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Daphne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 31 March 2014
Hi, Daphne,
We really appreciate your recommendation for our hotel. We are thrilled that you had the chance to explore The Commons and were glad you able to take adavantage our shuttle. We hope you will consider us again when returning to Ithaca.
Kind regards,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca, New York
Level Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

Service was friendly and helpful. They offer decent, but far from fancy, rooms and breakfast is included in the rate. I used their complimentary shuttle to Cornell buildings, and it was alright. My experience there was good and I´ll consider staying there again if I go to Ithaca for meetings at Cornell.

  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GustavoTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 19 March 2014
Dear Gustavo,
Thanks for your review of your recent stay with us. We do try to listen to our customers on how to make our breakfast more varied and appealing. I am glad you were able to take advantage of our shuttle service to Cornell. When you return to Cornell University, I hope that you will stay with us again!
Best regards,
Jim McMann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Hotel staff is professional, courteous, caring and a real pleasure to work with. Quiet hotel. No people slamming doors, talking in the hallways all night. Most comfortable beds to sleep on. Great breakfast.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 19 March 2014
Hi, Ron,
Thank you for your refreshing view on your stay with us. Your input makes us even more proud to serve our customers. I hope you the chance to eat at Agava when you were here. It's just downt the street! We hope to see you again in the future!
Best,
Jim McMann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC, United States
1 review
3 of 5 bubbles Reviewed 17 March 2014

Outer appreance is so-so, beds were very comfortable. Too far from downtown to walk. It would have been nice to have a guide on local attractions and a guide for the cable channels. Fine place to stay for sleeping and a shower. Wouldn't spend any extra time there, nothing to do onsite or nearby.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, 19 March 2014
Dear Angela,
Thanks for taking the time to tell us about your stay. Although we are a mile from downtown, our shuttle will take our guests to the Commons in the evening. Our shuttle also goes to Cornell University and Collegetown where there is a host of different things to do, eating, theatre, museums. When you return to Ithaca, please give us a call and we can assist you with planning your stay.
Kind regards,
Jim McMann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN University Inn

Property: BEST WESTERN University Inn
Address: 1020 Ellis Hollow Rd, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Region: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Ithaca
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more   less 
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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