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“Last stay 4/25/14”

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Best Western University Inn
Ranked #12 of 22 Hotels in Ithaca
1 review
“Last stay 4/25/14”
Reviewed 1 May 2014

Appearance of the hotel is adequate. Nothing special, just practical/functional. Staff is very helpful. Rooms are small but decor is nice and homey. Comlimentary brekfast a nice touch for what is offered. It is not a full breakfast nor did we expect to recieve a complete brekfast. Staff made sure there was always a fresh supply of items available. . Check your bedding/linen as they were not as fresh as it could have been.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank 366salm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 23 May 2014
Dear 336,
Thank you for your comments. Although we are pleased that you enjoyed the breakfast, we are disappointed that you found the accommodations less than favorable. The Best Western does make numerous improvements including bedding, towels and blankets.
I hope that should you return to Ithaca in the future, you will give another try. Please don't hesitate to contact me at 1-607-272-6100 and I will make your reservation personally.
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Long Island, United States
1 review
Reviewed 22 April 2014

My family of five stayed one night for a college visit; the room was spacious enough for us to fit comfortably with the pull-out in use along with the two double beds- The bed linens were a bit Spartan, could have been a bit more sumptuous- Breakfast was ample, with a decent variety- Coffee was good- Accommodations were fine for our purpose-

  • Stayed April 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 23 April 2014
Dear Eric,
We appreciate your kind words during your Cornell stay with us. We hope that when you decide to come back to Ithaca, you will give us a call. Don't forget Homecoming this fall!
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

Dirty room, stains on bedding! Dirty bathroom, looked like, it was not even mopped... will not stay there again and will not recommend. Very nice person at check in! Great location if you want to visit the universities in the area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank MMS914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 23 April 2014
Thank you for your constructive review of the hotel. There is no excuse for the state of the bedding and bathroom during your stay. We keep track of who cleans the rooms and that person will be given this review and put in their file. I hope that you will give us a second chance should you return to Ithaca in the future.
Sincerely,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ithaca hotels

Phoenix, Arizona
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 April 2014

This was one of the hotels offered for a recent wedding and having stayed in other Best Westerns, I expected a lot and was deeply disappointed. Everything in the room looked outdated. The bed was so uncomfortable, my wife and I never got any sleep. The hotel also didn't offer a free breakfast. I don't think I've ever been to a BW that didn't offer free breakfast. I won't be returning.

  • Stayed May 2013, travelled as a couple
    • Location
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Helpful?
Thank IntenseMedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 25 April 2014
Thanks for taking to time to let us know about your recent stay. I regret that you felt the hotel was outdated. We have just received all new bedding that we will be putting in the rooms this week. All of the bathrooms were updated last year.

I am a bit confused about the breakfast comment. We do serve a full hot breakfast daily 7am-10am. The breakfast room is on the right when you enter the hotel. Out front desk staff is instructed to let all guests checking where the breakfast room is located. If you have more comments, please don't hesitate to contact me at 1-607-272-6100.
Sincerely,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014

The beds were very comfortable. Room size excellent and all services very cordial. Close proximity to University and area attractions. Parkings was user friendly. Breakfast was very attractively displayed and well serviced.

  • Stayed April 2014, travelled on business
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Review collected in partnership with Best Western

Helpful?
Thank ritaNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 25 April 2014
Hi, Rita,
What a pleasure to receive your comments. Thank you for the comments on the breakfast, one of our best assets and conveniently located in the main building next to reception. We hope that when you return, you will give us a call.
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, United States
1 review
Reviewed 17 April 2014

I have stayed at this hotel before and it was always fine. This time, the room was dirty. It was not properly vacuumed and cobwebs were everywhere. The bathroom was disgusting. In addition, the heat was not working properly and we spent one very cold night there. It was just simply not up to the quality I remember. Hopefully this is temporary, as this has always been a good hotel in the area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 21 April 2014
Hi, Valerie,
On behalf of the Best Western, we do apologize for your recent stay. We do address Trip Advisor comments with our staff on a daily basis. Of course, there is not excuse for the cleanliness of your room. We will speaking with the housekeeper that cleaned your room. I hope that we can have another opportunity for you to stay with us in the future.

Please don't hesitate to contact me if you are returning to Ithaca in the future at jmcmann@twintierhospitality.com.

Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca, New York
1 review
Reviewed 15 April 2014

Staff was very friendly! Desk clerk was very helpful with questions that I, and other guests, had. Room was spacious and very clean! Comfortable bed and nice linens. Bathroom was spotless! Quiet "lobby" area inside rear entrance.

  • Stayed April 2014, travelled solo
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Helpful?
Thank Hugsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this review, 17 April 2014
Dear Huglsey,
We are so glad you enjoyed your stay with us! We are very proud of our staff who do strive to make our hotel such an enjoyable experience. When your travels bring you back to Ithaca, I hope that you will stay with us. Ithaca Festival is a great time to visit Ithaca.
Kind regards,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western University Inn

Property: Best Western University Inn
Address: 1020 Ellis Hollow Rd, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Region: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Ithaca
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western University Inn 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more   less 
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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