4 of us head to New York for the Belmont each year. I changed to this hotel as I watched reviews of our other reservation decline as the months went by. The reviews here are very accurate but I had a few problems that I have not seen others address.
First, there are good things. We had a car so the location for us was excellent with adequate parking. We found the rooms modern and clean as many others have indicated. Beds were comfortable, AC performed well and we found it very quiet.
The problems: Local TV and many other channels were not available. Not what I would usually consider a problem, but I love tennis and missed the French Open finals. Staff said the problem was actively being worked on, but I never saw a contractor vehicle over our entire stay. Breakfast was dismal. There were many choices if you count them on your fingers, but basically they were all carbs plus hard boiled eggs and some kind of sausage. The layout was poor (breads on one side of the room and toaster on the other, waffle maker right in the middle of the counter) and the selection was identical both mornings. With no choices in the neighborhood, this needs improvement. There were no newspapers available. The front desk acknowledged this by telling me that they just stopped a few weeks ago. Again, no real choice for picking one up nearby, so unacceptable. And finally, when we returned after a full day away, all 4 of our room keys, carried by 4 different people, did not work. The front desk wanted to explain that we ALL probably were carrying them wrong rather than acknowledge that they were likely misprogrammed at our check in.
I think this can all be improved, much of it quickly, but am sorry to say they probably won't see me again next year.
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- Also Known As:
- Sleep Inn Jamaica Hotel Jamaica
- Sleep Inn JFK Airport Jamaica, New York