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“Very good layover”

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Sleep Inn JFK Airport
Ranked #13 of 30 Hotels in Jamaica
Seattle, Washington, United States
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very good layover”
Reviewed 13 July 2013

Very nice surprise, I was expecting much less. Good quality/price ratio comparing to the other hotels in this area, which is overpriced in general, but this is another issue. Hotel is new, clean. Staff is very friendly and helpful.
Breakfast average, not many healthy choices except for fruits, mostly highly processed individually wrapped food, However more than muffin+coffee only (there are waffels etc). On the other hand you always get same breakfast in Sleep Inns, no surprise here.
Shuttle to jfk is ok, nice driver, but I had to wait long time for the pick up, There is also a service till 11pm to Jamaica train station. I couldn't reach the driver about 10.30pm, so I had to take a taxi, and the area was not very safe. It wasn't a good experience.
I used a hotel gym facility, since my jetlag woke me up at 6 in the morning - new, good equipment.
I would recommend this hotel if you need to spend a night at jfk. If the purpose of your visit is Manhattan sightseeing - stay in Manhattan.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ewa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
2 reviews
Reviewed 11 July 2013

There are positive things about the inn:
1) The room is relatively clean and nicely decorated.
2) The staff seemed overworked, but were helpful in general.
3) The shuttle service was convenient for getting to the hotel.

However, overall it just didn't feel very comfortable staying at this place for almost $200 a night:
1) The surrounding environment was quite dismal. Within walking distance there is no restaurant, except one Burger King. As a woman, I would not feel very safe walking by myself at night.
2) The room where I stayed was tiny.
3) Breakfast did not have many good options.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Since2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Maryland
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 June 2013

4 of us head to New York for the Belmont each year. I changed to this hotel as I watched reviews of our other reservation decline as the months went by. The reviews here are very accurate but I had a few problems that I have not seen others address.

First, there are good things. We had a car so the location for us was excellent with adequate parking. We found the rooms modern and clean as many others have indicated. Beds were comfortable, AC performed well and we found it very quiet.

The problems: Local TV and many other channels were not available. Not what I would usually consider a problem, but I love tennis and missed the French Open finals. Staff said the problem was actively being worked on, but I never saw a contractor vehicle over our entire stay. Breakfast was dismal. There were many choices if you count them on your fingers, but basically they were all carbs plus hard boiled eggs and some kind of sausage. The layout was poor (breads on one side of the room and toaster on the other, waffle maker right in the middle of the counter) and the selection was identical both mornings. With no choices in the neighborhood, this needs improvement. There were no newspapers available. The front desk acknowledged this by telling me that they just stopped a few weeks ago. Again, no real choice for picking one up nearby, so unacceptable. And finally, when we returned after a full day away, all 4 of our room keys, carried by 4 different people, did not work. The front desk wanted to explain that we ALL probably were carrying them wrong rather than acknowledge that they were likely misprogrammed at our check in.

I think this can all be improved, much of it quickly, but am sorry to say they probably won't see me again next year.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auerbachs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica H, Front Office Supervisor at Sleep Inn JFK Airport, responded to this review, 23 November 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Monica Hutcherson
Front Office Supervisor
Sleep Inn JFK
7182977000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 June 2013

The hotel is a fair distance away from the airport and the airport shuttle doesn't run 24/7 so you might end up paying $25 for a taxi to/from the airport.
The hotel rooms are modern and clean, however, they are tiny. We actually struggled to find enough space for our luggage. Rooms can be quite noisy if you get one that is facing the road.
The selection at breakfast wasn't great but it was enough to get us going for the day.
The closest metro stop is about a 10-15 minute walk from the hotel which was ok for us.
The front desk staff seemed overworked and not very friendly.

Room Tip: Try to get a room that doesn't face the main road.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank World_Traveller1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seychelles
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2013

If one arrives at JFK airport between 1 and 3pm and get to Federal circle to catch the shuttle bus to the hotel, one will be sorely disappointed as it doesn't run for those 2 hours. Had I known that in advance I would never have booked this hotel, let alone paid in advance. Other shuttles were coming and going whilst I waited until 3:45pm for that shuttle bus. Driver was most apologetic but I had wasted precious resting hours on a bench in the cold wind. I just needed a place to nap before my long haul, transatlantic flight to Dubai at 11pm (having to check in at 8pm!!)
The actual address is in a really run down part of Jamaica, NY, with no restaurant within walking distance!
Room was nice and clean but facing the carpark area so was too noisy to have a nap, despite the comfortable bed and great pillows. The bathroom, with standard amenities, was spotless and if one had forgotten anything, the front desk was willing to provide it. Coffee maker in room was not working unfortunately.
Front desk was manned by 2 young men who were very kind to me and wished me a Happy Mother's day which made everything else not matter as much. Thank you.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank senseidoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sahara
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 7 May 2013

The hotel was clean, and the beds and pillows extremely comfortable. My room, which was on the parking lot side, was on the smallish side (fine for 1 person, cramped for 2), but it was tastefully decorated and I heard very little noise from the parking lot or adjacent rooms.

Breakfast was average.

The airport shuttle has limited hours of operation. As a consequence, I ended up going to the airport almost 3 hours earlier than I needed to. Of course, you could always take a taxi if the shuttle times aren't convenient.

Customer service is great. After a long international flight, I was very nice to be welcomed by such a pleasant shuttle driver and friendly receptionists!

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jolenejentilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 May 2013

This property is clean, safe, well maintained. However it is a bit far from the airport - cab ride was $25 each way.

Rooms are small but efficient with internet and decent TV package

Was OK for a quick stop over between flights but I would book closer to the airport depending on the room cost ($50 worth of cab rides allow for a bit more expensive room)

Staff was friendly

Location in an industrial area so not much to see or do if you stayed more then just to clean up and rest

Room Tip: The lobby level rooms are very quiet
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fwohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn JFK Airport

Property: Sleep Inn JFK Airport
Address: 17708 Liberty Ave, Jamaica, NY 11433-1431
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 30 Hotels in Jamaica
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Sleep Inn JFK Airport 2*
Number of rooms: 66
Reservation Options:
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Also Known As:
Sleep Inn Jamaica Hotel Jamaica
Sleep Inn JFK Airport Jamaica, New York

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