For us this place missed by a few quirky aggravations (all of which could be fixed by improved management and/or supervision) from being a good place. We stayed twice, one night on our way to the Windies and two nights two weeks later upon our return. It reminded me a lot of third world hotels where the property is good but the management doesn't know what they are doing. Checking in, for instance, seemed particularly slow and cumbersome considering we had a pre-paid reservation.
Upon arrival at JFK we called and after being put on hold for TEN MINUTES listening to promotions about the hotel, one of which says "unlike other airport hotels we pick you up and deliver you to your terminal," the woman came on and said we needed to take the Airtrain to Federal Circle and wait for the van there. We'd have caught a shuttle half an hour sooner had we been told that when we first called.
Our first room was spacious and comfy but neither of the lights by the bed worked. The tech, however, came fairly promptly and fixed them. The delivery "Indian Curry Express" meal we ordered in was better than any other motel order-in meal we could remember.
Putting a bag with warm clothes into their storage room was easy at check-out in a.m. and the van left on the dot when it was supposed to go. Having allowed enough time for the Federal Circle/Airtrain shuffle we were expecting made us far earlier than we needed to be for our flight when we were delivered directly to our Terminal.
The second room, when we returned, was quite tiny and again the lights didn't work. This time it was merely that they and the clock radio were unplugged, so we were able to fix that ourselves, but one would think housekeeping would have dealt with this before we arrived. Also there was just one packet of coffee for the one-cup-at-a-time coffee maker... which didn't work anyway. The one they sent to replace it didn't work either, but finally a third one did.
We used the shuttle to go to JFK to take the train into Manhattan, and when we told the driver we wanted Federal Circle he said, "I can take you to the Jamaica train station and instead of the $3 per person charge to the airport, you can pay me $5 each, OK?" In 50 years of traveling it is the first time I've ever been told I had to pay for a "free" airport shuttle, and the driver was really rude thereafter when we turned him down.
The breakfast is about your average included "continental" breakfast these days, but the room is tiny and the buffet is poorly laid out, with bowls at one end and cereal at the other, coffee at one end and milk at the other, and a single two-slot toaster for the bagels.
We'll try a different place next time, but this place is certainly adequate for an overnight or two if you are willing to put up with the quirks.
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- Also Known As:
- Crowne Plaza Jfk Airport
- Crowne Plaza Jamaica
- Garden Inn & Suites Jamaica, New York