I checked in as my flight was canceled. Requested late checkout. Front desk woman said I could checkout at 1:00 pm. I got a call at 12:15. The lady (Lorraine) told me I need to check out at 12. I told her someone told me I can checkout at 1. She then proceeded to give me the worst attitude I have ever received in my life. She told me "she's not someone and I need to leave now" I said I already requested a late checkout. She said she's not going to argue with me and that she would send up a manager and security. She then hung up on me before I could say anything. I was extremely upset so I called again asking for her name so I could speak with the manager. She mumbled her name and when I asked her to spell it she told me that the manager and security were on their way up and hung up on me again. I don't know what happened as it escalated from me requesting an extra 30 minutes (which I was promised originally) to getting security knocking on my door.
She sent up security because I told her I was not ready to checkout... not to mention that I was already promised a later checkout. The whole situation was embarrassing and frustrating. She actually sent up security. I left the room without showering, brushing my teeth, or shaving. I wore dirty clothes and my bags were in a mess. I have travelled around the world and stayed in hundreds of hotels. Never have I had any serious issues. I've never felt the urge to go write a bad review about anything. This situation is seriously unacceptable and was a terrible ending to my New York City trip.
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- Also Known As:
- Crowne Plaza Jfk Airport
- Crowne Plaza Jamaica
- Garden Inn & Suites Jamaica, New York