on may 22, my family, along with 2 other families, found ourselves stranded at JFK after missing our overseas flight due to weather. we tried calling hotels near the airport but quickly realized it would be difficult to find hotel rooms for 15 people at almost midnight. we decided to call expedia to simplify our search, and booked rooms through them over the phone at this hotel. upon arriving at the hotel we were informed that expedia had sold us rooms the hotel did not have available. we continued to call hotels, but were unable to find a solution. the front desk clerks offered to call another hampton inn in Manhattan for us and book us rooms there. after securing us rooms they also arranged transportation for us into the city. when the cab company was difficult and did not send the appropriate number of vans for us at the agreed upon price, the front desk clerk Rose argued with them on our behalf and worked it all out. during the 2 hour process of finding new rooms and waiting for cabs to arrive, we overheard Rose tell guest after guest who were arriving that they didn't have rooms, despite the fact that expedia had sold the rooms to them. Rose and the other front desk clerk, Amareca, handled this situation with patience and resourcefulness time and time again. our group of 15, which included 9 kids/teenagers had essentially taken over the lobby area at the hotel where we were not even going to stay. the staff offered us hot chocolate and coffee as well as the use of their restrooms, even though we were not their guests nor was the situation their fault. it was 2:30 in the morning before we arrived at the other hampton inn downtown. needless to say we were exhausted and quite frustrated, but thankful for the help from the hampton inn staff at JFK. thank you Rose and Amareca for your kindness and patience with us that night!
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- Also Known As:
- Hampton Inn Ny - Jfk Hotel Jamaica
- Hampton Inn Jamaica
- Jamaica Hampton Inn
- Hampton Inn NY - JFK Jamaica, New York