We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A so called "system glitch", many slept in the lobby all night. But who cares? 77+ people did...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Radisson Hotel JFK Airport
Ranked #14 of 31 Hotels in Jamaica
Montclair, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A so called "system glitch", many slept in the lobby all night. But who cares? 77+ people did...”
Reviewed 4 December 2013

On Oct 12,2013, this hotel left 70+ of us stranded because the "switched systems" when Radisson took over. Our reservations were made online through Hotels.com but it didn't matter, our reservations along with the rest of many others (77+) were not honored. We slept in the lobby, no place to stay, everything was sold out in the area. No help, no assistance whatsoever, no concern, terrible management, we were all exhausted and furious. We have pictures of the chaos and will send directly to corporate for their review. AVOID THIS PLACE.

Stayed October 2013
Helpful?
Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 4 December 2013
Valued Guest

Thank you for reaching out to us on this issue that the team have made sure they put in the past. As you clearly mention this was a computer GLITCH and out of our control. As humans we did our best to accommodate each request on that challenging night and may not have been able to give all guests the desired comfort that the team here is known to do.

We recognize and take responsibility for the inconvenience caused to you that evening and will be glad to address that issue with you. Please reach out to me so that I can address this concern favorably.

Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

989 reviews from our community

Traveller rating
    261
    251
    202
    146
    129
See reviews for
228
231
127
286
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sudbury, Canada
1 review
Reviewed 28 November 2013

I had stop in New York at JFK and decided to stay the night.
I booked a room at Radisson JFK. The Front Desk Staff was friendly and I my check in was fast.
The bed was comfortable and the room was quiet as I am a light sleeper.
I had the breakfast buffet and it was very good, with lots of variety of items.
I would recommend this hotel and I will stay here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 2 December 2013
Valued Guest

Thank you for taking the time to comment on your stay. We are glad you had a comfortable stay and look forward to welcoming you back when you are in the New York area.

manager operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quebec City, Canada
1 review
Reviewed 22 November 2013

We a nice hotel and welcoming from the front desk clerk. The service was completely friendly
( they brought us a toothbrush and toothpaste at 12 a.m.) Breakfast was awesome at a fair price.
The hotel atmosphere made us so comfortable and added to our experience. I highly recommend
this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claude M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 26 November 2013
Thank you for the positive feedback- The team here is upbeat with all these positive reviews and we realize the essence of customer service and guest satisfaction. Procedures are in place to tackle our short comings from the past and OUR GOAL now is YOU and our FUTURE GUESTS. Keep the Radisson Hotel JFK Airport as your hotel of choice when you are in the JFK Airport area.

Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
2 reviews
Reviewed 21 November 2013

The service is unremarkable from the point upon arrival to the point of checkout!! Some of the friendliest and most helpful staff I came across in a hotel. The facilities at the hotel were impressive and the breakfast was the best breakfast I have had with great fruit and a quality selection of other food.I wish I had stayed longer at the hotel and would definitely go back!I really did enjoy my stay and cannot say enough good things about the hotel and the staff.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rohitmanchanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 25 November 2013
Greetings from the Big Apple

As part of the brand change we have also added service features that Radisson as a world renowned chain is known for. Additions to our front office team has added to our new outlook of hospitality; taking it to another level. Thank you again and we look forward to your continued patronage.

Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
Reviewed 21 November 2013

Had to come into town for a quick trip love the location. Front office staff was very welcoming. Great breakfast super friendly servers. A very quick ride back to the airport. Will definitely be coming back when I return to the Big Apple.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 25 November 2013
Dear Guest

Thank you for taking the time to give us your feedback. As you may have seen we are bouncing back from a brand change and are glad that we are meeting guest expectations both in service and product.

Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 November 2013

Quick shuttle drive from the airport to the Hotel. Staff was very friendly upon check-in, the restaurant very convenient for breakfast and dinner and the room was spacious and nice. I will definitely return.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 25 November 2013
Greetings from the Radisson at JFK Airport

We are glad we met your expectations and eagerly look to serving you again in he near future.

Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mexico
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 November 2013 via mobile

Stay just for one night and it was bad. The service is cold and impersonal. I didn't get my clicker for the tv so... No way to check the news whatsoever. Also, the lady in the door of the buffet, she was so unpolite like...I was getting my meal for free. The bathroom was old and dirty. In a few words... Don't stay in this hotel, check other options.

Stayed November 2013, travelled on business
Helpful?
Thank Guspianist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 20 November 2013
Valued Guest

Thank you for taking the time to give us feedback on your recent stay. It would be difficult for me to track the exact room that you were in; but the Director of housekeeping is looking into the issue on the TV remote being available in every room. Our training manager is also addressing the issues you faced at the restaurant outlet.

We appreciate your feedback since it helps us put corrective measure in place and improve guest service.

Manager Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jamaica hotels

Hotels you might also like...
Travellers also viewed these Jamaica hotels
0.2 mi away
Courtyard by Marriott New York JFK Airport
0.0 mi away
Crowne Plaza JFK Airport New York City
0.1 mi away
Hilton New York JFK
Hilton New York JFK
#7 of 31 in Jamaica
4.0 of 5 bubbles 1,615 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Garden Inn Queens / JFK Airport
0.2 mi away
Hampton Inn NY - JFK
Hampton Inn NY - JFK
#2 of 31 in Jamaica
4.0 of 5 bubbles 1,674 reviews
0.4 mi away
Sheraton JFK Airport Hotel
Show Prices
Show Prices
Show Prices

Been to Radisson Hotel JFK Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Hotel JFK Airport

Property: Radisson Hotel JFK Airport
Address: 13530 140th St, Jamaica, NY 11436-2137
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 31 Hotels in Jamaica
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel JFK Airport 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
Welcome to The Radisson Hotel JFK, one of the areas finest full service airport hotel. 385 Guest rooms and suites with Connections restaurant and lounge, state of the art fitness center, functions for up to 500 and complimentary 24 hour airport transportation. Seconds to JFK terminals and minutes to Manhattan, Citi Field, Arthur Ash Tennis, Coney Island, Jones Beach and Brooklyn Cruise terminals. Before checking in, check out the Radisson Hotel at JFK Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), LoveHolidays, Ebookers, Southall Travel, Agoda, Priceline, Odigeo, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Radisson Hotel JFK Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Jamaica Doubletree
Radisson Hotel JFK Airport Jamaica, New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing