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Reviewed 12 December 2013

After a week full of meetings, this hotel was a great choice. My room was clean and room service was efficient. The proximity to other locations was satisfactory. The staff was friendly and helpful I would definitely stay here every time I visit NYC.

  • Stayed: November 2013, travelled on business
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1  Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this reviewResponded 17 December 2013

Dear Guest

Thanks a lot for taking the time to review our property. As you would have noticed that the team puts service before self with our new brand promise - "Yes I can”. From Transportation, Front desk to the restaurant and Valet service the team here aims for 100% guest satisfaction.

Thank you again and we hope to see you more often.

Manager Operations

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Reviewed 12 December 2013

The staff in this hotel went above and beyond our expectations. They do take care of their guest as if you are one of their regulars. They make your stay as memorable as it can be and are always thinking how to make your day and night easier , fun and relaxing! For the amount of price you pay, it is all worth it. I suggest that you include a hot breakfast too since their breakfast buffet is well worth it! I would recommend this hotel to my friends and family !

  • Stayed: December 2013, travelled as a couple
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Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this reviewResponded 12 December 2013

Dear Guest

From this recent review I would like to think that the team here strives to succeed and this is evident from the reviews we have received in the past few weeks. Management has put standards and procedures in place that reflect the highest quality in Brand service and culture that the Radisson group of hotels is known for. We appreciate your positive feedback and look forward to your continued patronage.

Manager Operations

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Reviewed 11 December 2013

I enjoyed my stay at the Radisson JFK. The shuttle service to and from the airport was efficient. The room was large and clean upon arrival. The staff was courteous and helpful. I will definitely stay here again the next time I go to the airport in NY.

  • Stayed: November 2013, travelled with family
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Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this reviewResponded 17 December 2013

Valued Guest

We are glad you have an incident free stay on your recent visit to the Radisson Hotel JFK Airport. The transportation department is now equipped with a fleet of three buses and two vans to accommodate the high volume of airline crew, Park & Fly customers and holiday traffic to our property. We appreciate you taking the time to review our hotel and look forward to serving you on your next trip to the Big Apple.

Manager Operations

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Reviewed 11 December 2013

Needed a hotel to overnight at close to JFK, I planned to take the airtrain into New York the next morning. Unlike other airports, at JFK, the free hotel shuttles do not collect from the terminals but rather from a central facility, in this case Federal Circle airtrain station, which is a free five minute airtrain ride from the terminals.

The Radisson shuttle was supposed to be every thirty minutes, but I had to wait between 45 minutes to an hour (in freezing conditions standing outside) before the bus arrived. The driver then told us we should have phoned the hotel to arrange a pickup, even though this is never mentioned to you anywhere.

The hotel itself is around 5-10 minutes drive from JFK, in what seems like a not particularly great neighbourhood, and is close to several other airport hotels. Other than the hotels there does not seem like any shops etc and the neighbourhood does not appear to be one where you would feel safe walking around.

So, if you just need somewhere close to JFK to sleep, it's fine. The hotel itself might as well be any brand, it doesn't particularly feel like a Radisson and is a pretty typical US airport hotel. Rooms are a good size, clean, and with comfortable beds. The hotel and room had a feel that they were last remodelled maybe twenty years ago, compared to a Radisson property in the UK or Europe it feels very dated.

Free WiFi internet was provided and worked very well, with good speed. I didn't use any of the restaurants nor room service, but there seemed to be a reasonable choice available, and hotel staff were friendly and efficient.

The next morning I asked the front desk if the shuttle bus would drop off at Federal Circle station, as this would suit my travel plans. I was told this was no problem and to tell the driver what I needed. When I did this he quite angrily told me no and to just get off at a terminal, he wouldn't take me where I wanted to go. At the same time he was shouting and snapping at a group of Chinese tourists who were struggling with large amounts of luggage, and in the end ordered them off the bus, left half the group on the bus and drove off leaving the group separated!

So, no complaints about the hotel if you just need somewhere to sleep close to JFK airport. Just be aware that the shuttle service is very poor (other hotels sent four or five buses around in the same time Radisson sent one) and the drivers have a terrible attitude with no customer service at all (although still hold hand out for a tip I noticed!).

  • Stayed: December 2013, travelled on business
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Thank DavidGodf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this reviewResponded 12 December 2013

Greetings from the Big Apple

Let me start by saying that we appreciate your feedback on your recent stay at our property and would like to let all our patrons know that we are in the process of adding this recommended verbiage about calling the hotel once you get to federal circle on our website.

Having said the above I would like to add that until recently Federal Circle did have a courtesy phone to call local airport area hotels and has taken away. As for the frequency of the service and culture we do see a few challenges and are in the process of ironing them out.

Manager Operations

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Reviewed 11 December 2013

Everyone in the family was happy with their rooms. We did not have any problems with any of the services during our stay. The room was clean and the hotel was near everything. A great value for travel.

  • Stayed: October 2013, travelled with family
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Thank Kristine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savio M, Manager at Radisson Hotel JFK Airport, responded to this reviewResponded 11 December 2013

Valued Guest

We are glad that you and your family had a pleasant stay; with service standards now in place its good to see that guests do see the positive change at our hotel. We appreciate your patronage of the brand and especially our hotel.

Manager Operations

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