We had yesterday (under reservación 14208) the most unpleasant experience in a hotel whatsoever, and never thought that this situation could happen under the Radisson service clout!
Since the arrival, it took extra time for the shuttle to pick us up at JFK Airport; the room booked was not ready as requested; the attention level and attitude of the check-in clerk at the front desk quite poor; high level of deterioration and lack of proper cleaning everywhere: since the shuttle van to the lobby, elevators, aisles, room & bathroom and restaurant.
But still the worst part is to come: The poorest quality and attitude of the staff in charge and responsible to interact with the customer: from the phone operators, the front desk clerks, etc. and the communication system itself: denying consistently the possibility to communicate with the room we finally accepted, it was a total nightmare!
As an exception of the poor common performance of the Radisson JFK Hotel personnel I experienced, I have to point out the courtesy and willingnesss to help and solve received from Mr John (from the restaurant).
- Official Description (provided by the hotel):
- Welcome to The Radisson Hotel JFK, one of the areas finest full service airport hotel. 385 Guest rooms and suites with Connections restaurant and lounge, state of the art fitness center, functions for up to 500 and complimentary 24 hour airport transportation. Seconds to JFK terminals and minutes to Manhattan, Citi Field, Arthur Ash Tennis, Coney Island, Jones Beach and Brooklyn Cruise terminals. Before checking in, check out the Radisson Hotel at JFK Airport ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Southall Travel, LoveHolidays, Agoda, Travel Republic (UK), Ebookers, HotelsClick, Cancelon, Evoline ltd, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Radisson Hotel JFK Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree New York City
- Jamaica Doubletree
- Radisson Hotel JFK Airport Jamaica, New York