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Holiday Inn Express At JFK
Ranked #11 of 31 Hotels in Jamaica
Atlanta, GA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Book anywhere else”
Reviewed 3 July 2014

The stated policy on their website is to hold your room until check out time after your first night. Sounds great right? Well our flight was delayed due to rain and they canceled our reservation without notice excuse we were late. So we arrived to find ourselves without a room (and they were fully booked). I guess if you know for sure that you'll arrive without delay they may be a fine choice but with that kind of customer service, I'd stay anywhere else.

  • Stayed July 2014
    • Location
    • Cleanliness
Helpful?
Thank Jdsherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, 8 July 2014
Jdsherm,

We honor all guaranteed and confirmed reservations. We always suggest providing contact information when booking a reservation and informing us if you will be a late arrival. I am not sure what transpired with your reservation and why it was cancelled. I would like to discuss your individually situation so that it can be addressed appropriately. I can be reached at 718-977-3100 extension 455 or if you prefer email at bhnatow@mrhotelgroup.com. I look forward to speaking with you.

Regards,

Brent A. Hnatow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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847 reviews from our community

Traveller rating
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    72
    56
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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  • Chinese (Simplified) first
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English first
Grand Cayman
Level Contributor
3 reviews
Reviewed 2 July 2014

Front staff was very friendly, courteous and accommodating. It appears as though the rooms were recently updated, so they are very clean and beds super comfortable. Breakfast is so-so, but it does the trick. If you have to overnight near JFK, I would recommend as prices are reasonable, they offer free on-time shuttle service, rooms are spotless, and the staff is exceptionally helpful and friendly.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caymanjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresina, PI
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 July 2014

It's a good option, if you have a long connection and wants to rest somewhere nice and cozy. Good rooms with comfortable beds. They have a transfer every 30min and the location it's like 5min away from the airport. Good service. Staff treated me nicely. Nothing to complain. Oh, and they have free wi fi as well. Inside the rooms you can get a signal. which is a great thing to me.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, Missouri
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 July 2014

We spent the night here on a recent trip back from Europe since it is close to JFK and they run a free airport shuttle. The shuttle service was slow, the overall condition of the hotel was barely acceptable, it was loud with construction worker type guys hanging out in the hallways and dining area (drinking beer and eating popcorn. The room itself was with a great bed, but the air conditioner was too loud and it smelled a little musty. We had to have our dinner delivered because there do not appear to be any restaurants (or anything else) in the area. This place was not worth the money we paid and not to the Holiday Inn Express standards.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flyb0yz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express At JFK, responded to this review, 17 July 2014
Dear Flyb0yz,

Thank you for your recent stay and for taking the time to write a review. While we are pleased to read that you liked the bed, it is regrettable that the shuttle service, air conditioning system, and hotel condition. Please accept our sincere apologies for the inconvenience you had with the noise challenges. As hospitality professionals, we provide product and service rates that are competitive in the area while simultaneously ensuring that our facilities are well maintained. It is not our intent to inconvenience you, but to instead provide good value, comfortable, clean and friendly accommodations.

As a valued guest, please be assured that all comments will be acted upon and used to continually improve guest satisfaction. We look forward to welcoming you back on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jamaica hotels

Johnston, Iowa
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 June 2014

The staff at this hotel continues to impress me. From the shuttle driver to the desk clerk to the ones cleaning the room to those working in the breakfast area. They all go out of their way to make you feel at home. The room might be slightly smaller than one is used to, but the staff more than makes up for that.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 June 2014

The quality of service was very poor. The hotel had a power outage upon my arrival. The front desk staff was in total disarray. I arrived at the hotel roughly 10:30 pm after driving 7 hours. The hotel cancelled my reservation without noticed because they could not get an authorization from my card the day of my arrival So instead of calling to confirm if I was arriving late; they cancelled it. Mind you I am a priority club member. I was informed by the staff that this is their policy. I questioned, why would you try to get an authorization from my card in my file, what if I planned to use another card. He just kept saying it ways thier policy. I told Bryan that in my confirmation there was nothing stated about them doing it. Tiffany, another front desk staff member did not want really help with checking in that night do to it being very hectic so she walked away from the customers waiting to get helped to continue chatting with someone from her country and returned to only stand at the counter and not offer her help to anyone. Byran, was able to find me a room but it was one bed vs. two beds and I was traveling with my daughter. The room I was in was a very small corner room. Bryan tried make a REALLY bad situation better by discounting $50.00. I was ok with it. I requested something in writing from him; his computer was now having issues and Tiffany reluctantly helped. Bryan explained to her what needed to be done. Needless to say, she charged my card incorrectly. I was never informed that I needed a password to access the internet; once I was aware, I called from my room numerous times only to have the call be disconnected. I send my daughter downstairs to get the code while she is downstairs I decided to call again from the room and call from my cell, Bryan answers the line that my cell is coming in on. I am furious.
The night manager was never on the property even though there was a sign that stated she was there. The crew that worked June 28, felt like it was the keystone cops. They were tripping all over each other. I understand things happen but this team did not have a plan in place to keep the customers calm and happy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simbaprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express At JFK, responded to this review, 17 July 2014
Dear Simbaprice,

Thank you for taking time out of your busy day to leave us a candid review. It is regrettable that you were not able to experience an exemplary hotel stay. We value you as an IHG Rewards Club member and would love the opportunity to regain your faith in our hotel. I have sent you a private message in an effort to obtain additional information about your experience. We hope to hear from you soon and be of further assistance.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 June 2014

I needed a safe pleasant place to stay for a one night layover at JFK. This worked out perfectly and for a moderate price. I knew the hotels faced the Belt Parkway and was not expecting much of a neighborhood, but was a little put off as the shuttle approached and it went by a yard with all the garbage trucks for the borough of Queens, the snow plows, a beehive shaped building filled with sand for the roads and the school bus yard. There are four moderate major chain hotels in this cluster and the Holiday Inn Express faced the parkway and the view of the garbage trucks was blocked by the other hotels.
The interior of the room was great- soundproof, good AC, a great mattress and clean all white modern bedding, HBO on a big TV. The front desk staff were super friendly and efficient, even did little things like run over to the elevator to call it if you were approaching. The shuttle bus drivers were polite and fast and explained the layout of the airport to those who were not familiar with it. It was very refreshing after some service in the airport that was sullen to the point of being bizarre.
Of note, the more expensive chains had locations on the other side of the highway that did not look any better and were much more expensive.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klrklr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express At JFK

Property: Holiday Inn Express At JFK
Address: 15370 S Conduit Ave, Jamaica, NY 11434-4237
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 31 Hotels in Jamaica
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express At JFK 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
We offer a free 24hr shuttle to and from JFK ONLY... to get to the Hotel from the JFK, take the AirTrain to Federal Circle and call the hotel... the shuttle departs every hour on top of the hour. 'Stay Smart' the Holiday Inn Express Kennedy Airport hotel located just 1/2 mile from JFK Airport and 40 minutes to Laguardia Airport. Take the AirTrain at JFK to the local subway into Manhattan and see historical landmarks such as the Statue of Liberty, Times Square and many popular sites. Visit Belmont Stakes & the Aqueduct for Horse Racing, Mets Citi Field, Yankee Stadium to watch a baseball game, Arthur Ashe Tennis Stadium to watch the US Open Tennis Tournament, or engage in the NYC Marathon, 5 Borough Bike Tour, and many other activities. Rather relax indoors? Holiday Inn Express JFK Airport hotel offers 129 guest rooms with deluxe furniture, 32 inch flat screen televisions with 4 HBOs, 2 ESPNs, several news channels, Cartoon Network for the kids, and many other channels to watch your favorite program. Jump start your morning with our free "Express Start" hot breakfast or take our breakfast with you in our 'To-Go' bag. Don't forget to take advantage of our 24 hour business center with 2 computers and a wireless printer, or log onto to our free high-speed wireless Internet network from anywhere in the hotel. ... more   less 
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Also Known As:
Holiday Inn Express At Jfk Hotel Jamaica
Holiday Inn Jamaica
Holiday Inn Express Jfk
Holiday Inn Express Jamaica
Holiday Inn Express At JFK Jamaica, New York

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