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“Very small rooms, not a good location.”

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Best Western JFK Airport Hotel
Ranked #6 of 30 Hotels in Jamaica
Nagano, Japan
Level 6 Contributor
543 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Very small rooms, not a good location.”
Reviewed 19 December 2013

Unfortunately, there is not much good to say about this hotel. If you do not have much luggage with you, then it is fine, otherwise the rooms are quite small in American standards and you will have a VERY small room, once you open your suitcase !! Reception personnel is fine, not too friendly, but just fine. The beds were comfortable, so that was good. Breakfast was very basic, and not impressive at all. If the hotel is busy, there is no space to move around, the restaurant is VERY crowded ! Seems like the ONLY person that works hard in this hotel is the girl at the dining-room. I think she is from a Latino backround, I do not remember her name, but she was very friendly, and hard worker !! She was trying to do her best under the condition she has. The location is far from any shopping area and if you do not have a car, it will take you around $18-22 to get to the nearest shopping mall. I can not see a reason to go back to this hotel, it is very much overpriced for what you get !!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shlomi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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887 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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New Delhi, India
Level 6 Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 December 2013

The Air India flight to New Delhi had been missed and I selected this hotel at the API booking counter in JFK airport as free shuttle service was available to and from the airport. Reaching the hotel was simple and it was only twenty minutes away from the Terminal 4. Hospitality was a plus point as all the staff were very cordial and any call was promptly attended to, The room was clean, adequate for single occupancy with nice shower , Complementary alcoholic beverages were available in the evening along with popcorn. Free wi-fi was also made available and the front desk also gave Laptop / mobile charger if asked , Breakfast was frugal and on second floor the corridor small. Probably as my booking was through API , I think the price was high.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MahendraM_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 16 December 2013
Thank you so much for the review. API is a great way for us to accommodate travelers without reservations and I am glad that we had the room for you. We do offer a social hour twice during the week on our busier days for the weary traveler. It is a fantastic way to cap off a long day of flying. We pride ourselves very much on our professionalism and hospitality. It goes a long way for the staff when they are recognized through Tripadvisor. I know that they appreciate that and so do I. Again, thank you for the review and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Ireland
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 December 2013

Rooms very clean, staff were friendly especially Feroza who made a lovely breakfast every morning. Free shuttle to the airport with very helpful drivers. However, there is no restaurant in the hotel but you can order takeaway from various menus provided by the hotel. Overall good value would stay there again.

Room Tip: We were on the fourth floor, double room, was very quiet.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary_McGannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 16 December 2013
Thank you so much for recognizing one of our hardest working associates! Feroza does an incredible job each and every day to put out a complete hot breakfast and maintain a clean and extra friendly atmosphere.
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haifa, Israel
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 December 2013

The room was small and there was residual odor of disinfectant or cleaning fluid. The staff was pleasant and helpful, but the facilities are minimal. The entrance is very small, the breakfast is at the sparse end of the spectrum. This hotel is at the lower end of Best Westerns.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Yakov B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 December 2013 via mobile

Pros: Clean room ,Comfy room, good breakfast , good staff. Good location

Cons: Horrible tv reception (in both rooms) ,doors slamming all nite, rude cranky guest (international travelers,airport location)
Over all a 5 rating but I guess for the core essentials when traveling it would rank an 8

Stayed November 2013, travelled on business
Helpful?
Thank Johnny8365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 6 December 2013
Thank you for the review. We pride ourselves very much on being as clean as possible. As far as the TV reception, we recently switched providers so that we can show more local channels as well as a wide array of premium cable channels. During the switchover, however there may have been some interruption. We have since cured this problem and look forward to hosting your next stay!
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hungarya
Level 2 Contributor
4 reviews
3 hotel reviews
Reviewed 29 November 2013

to the terminals - with a free shuttle - and relatively soundproofed. The staff is helpful and the WiFi adequate. If you've got to catch an early flight, this is a good, reasonably priced location.. it is perfectly acceptable as an airport hotel. Clean, very close to the terminals - with a free shuttle - and

Stayed October 2013, travelled with family
Helpful?
Thank sheen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 6 December 2013
Thank you for the great response! Our goal is to be the premier hotel when traveling through JFK. Our cleanliness and great service make us stand out from the rest and I am happy you chose us. We look forward to hosting you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 29 November 2013

our flight out of JFK to S Africa necessitated an overnight stay at an airport hotel. Best western offered us the best price and quality service. Although it was only for an overnight we would reccomend this stop over to everyone.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 6 December 2013
Thank you for choosing Best Western for a brief rest before a LONG flight! We do our best to accommodate travelers who are going through JFK airport or just visiting New York and when we receive such feedback it really goes a long way in instilling a sense of pride within our organization. Thank you and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western JFK Airport Hotel

Property: Best Western JFK Airport Hotel
Address: 14425 153rd Lane, Jamaica, NY 11434-4203
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 30 Hotels in Jamaica
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western JFK Airport Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Jamaica, New York March 2, 2013 – The BEST WESTERN Kennedy Airport in Jamaica, New York has received the Best Western Director’s Award for outstanding quality standards. The Director’s Award recognizes best Western hotels scoring in the top 20 percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet best Western’s requirements for design and high customer service scores to qualify for the distinction.“The Director’s Award is an important symbol of success,” says General Manager Michael Williams. “This award confirms the BEST WESTERN Kennedy Airport commitment to providing quality accommodations for our quests. Our housekeeping and maintenance departments have worked hard to achieve this level of excellence.” ... more   less 
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Also Known As:
Best Western Kennedy Airport Hotel Jamaica
Best Western Hotel Jamaica
Best Western Jamaica
Jamaica Best Western
Best Western JFK Airport Hotel Jamaica, New York

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