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“Great hotel. Bluff photo”

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Best Western JFK Airport Hotel
Ranked #6 of 30 Hotels in Jamaica
Mora, Sweden
1 review
“Great hotel. Bluff photo”
Reviewed 14 February 2014

The photo is a fake. The hotel is not bad but the photo on the website is so obviously faked it's a joke. It give's a bad first impression. Don't let that put you off. It is nice and they should use a genuine photo.

  • Stayed February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Garry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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874 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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English first
Little Falls, United States
1 review
Reviewed 4 February 2014

Over night stay near airport - great experience - they had happy hour which by the time we arrived was ending but they kept open for us. Staff was extremely friendly and went out of their way to make us comfortable. Room was clean and well decorated. I would recommend this hotel to family and friends!

  • Stayed January 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 10 February 2014
Thank you so much for the review! We do a happy hour every Tuesday and Wednesday night because we realize that our guests sometimes just want to unwind with a beverage and socialize with each other. We have now also started showing a movie during this time! I am so glad you were able to take advantage of this. We also know that cleanliness is the most important part of the guest experience and I appreciate your recognition of this!
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

Arrived late afternoon from Europe, received with all the necessary comfortable words. Professionalism and humanity. I travel the world 100+ days a year, need some warm words here and there. will come back here for sure.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Frengo1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 10 February 2014
We really appreciate your recognition of our staff. Many of our travelers are weary after a long flight and our staff is genuine in their kindness and empathy. I am so happy you were able to relax and enjoy our hotel. We look forward to the next time you are in the area.
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Hawley, United States
2 reviews
Reviewed 31 January 2014

The Best Western was a very comfortable, clean, friendly hotel. We stayed the night before our flight and parked for the duration of our travel. They provided excellent service and the convenience of being able to park our car put our mind at ease while we enjoyed our vacation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Allyson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
192 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 23 January 2014

I thought it was ok to stay here for one night between connecting flights. We picked up the shuttle at JFK Federal Circle and it also dropped us back off at the airport the next morning at 4am. I think the shuttles run every half hour. The hotel was clean, although I never barefoot in these kind of hotels. We couldn't really get the heating as warm as we wanted as it was freezing outside. Because our flight was so early we didn't have the chance to make use of the breakfast but they packed us a little bag, which was nice and very useful as you don't get food on the flight.
Would I stay here again? For the price I paid, yes. I don't think the other hotels in the area are better for the price range.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Travelcrazy013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adams, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 January 2014 via mobile

My now husband and I were to stay here for the night before our flight out to our honeymoon. We booked through an agent and they said the time we were to arrive (late night) was fine. We get there and they had cancelled our reservations. The phone number on file was our travel agent who received no phone call from them and they had actually JUST cancelled the reservation shortly before we arrived. They didn't have a room left so we had to go to another hotel that they set up for us for what ended up being for less than 2 hours time and we got charged the full amount. We were refunded $75 finally but we are still waiting on the $100 gift card we were promised...8 months later!! We have gotten the run around from everyone. Awful business practice between management and Best Western in general.

Stayed May 2013
Helpful?
1 Thank Ekhjmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jamaica hotels

A TripAdvisor Member
Reviewed 20 January 2014

staff was totally ignorant and would or could not get any information regarding storm delays etc at JFK: price for additional night due to storm delay would got from $140 to $340, gouging by any definition

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, 21 January 2014
Hello, thank you for your comments. I do have to correct you and say that my staff is absolutely not ignorant. We have up to the second updates from airport personnel and share that with our valued guests. We also have a computer in our lobby for our guests to use as well as a mounted I-Pad that is used for boarding passes and flight information. Our rates, however do fluctuate based on the activity at the airport being that we are an airport hotel. We certainly do not price gauge because by definition, price gauging is an extreme raise in price when there is no other retailer available. There are 26 hotels in the JFK airport area so we are one of many. Once again, I do appreciate you taking the time to provide feedback. We appreciate your business and wish you safe travels!
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Additional Information about Best Western JFK Airport Hotel

Property: Best Western JFK Airport Hotel
Address: 14425 153rd Lane, Jamaica, NY 11434-4203
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Jamaica
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western JFK Airport Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Jamaica, New York March 2, 2013 – The BEST WESTERN Kennedy Airport in Jamaica, New York has received the Best Western Director’s Award for outstanding quality standards. The Director’s Award recognizes best Western hotels scoring in the top 20 percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet best Western’s requirements for design and high customer service scores to qualify for the distinction.“The Director’s Award is an important symbol of success,” says General Manager Michael Williams. “This award confirms the BEST WESTERN Kennedy Airport commitment to providing quality accommodations for our quests. Our housekeeping and maintenance departments have worked hard to achieve this level of excellence.” ... more   less 
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Also Known As:
Best Western Kennedy Airport Hotel Jamaica
Best Western Hotel Jamaica
Best Western Jamaica
Jamaica Best Western
Best Western JFK Airport Hotel Jamaica, New York

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