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Reviewed 2 October 2017

The rooms we had (2 stays in 14 days) were small and clean. The staff was not at all accommodating when we asked for a second luggage rack. We were told only one was allotted per room; notwithstanding the fact that on most nights in most rooms there are probably at least two travelers with two suitcases.

The coffee machine makes the most horrible coffee I have ever tasted. Better to get rid of the price machine and get a simple coffee brewer.

Room Tip: Ask for a room farthest from the freeway and ice machine.
  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 4Bliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBMoham, Manager at Best Western JFK Airport Hotel, responded to this reviewResponded 4 October 2017

Dear 4Bliss,

Thank you for your review. Our rooms are well maintained and clean. We do our best to accommodate all guest requests. We have 100% Colombian coffee and it is available complimentary 24 hours a day for all our guests. Again, thank you for your review and hope to see you again in the near future.

Best Regards,

ZB Moham

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Reviewed 2 October 2017

The hotel was clean, well maintained, and quiet. All members of the staff who served us were friendly and competent. For an "airport" hotel, this one was farther from the airport than I would have expected. But it was highly satisfactory.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank earlr877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBMoham, Manager at Best Western JFK Airport Hotel, responded to this reviewResponded 4 October 2017

Dear earlr877,

Thank you so much for your review. We have a great staff that goes above and beyond everyday. Yes, we take pride in keeping our hotel clean and well maintained. We hope to see you again in the near future.

Best Regards,

ZB Moham

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Reviewed 1 October 2017

We arrived after midnight for a stay of just 8 hours between flights. The desk staff member greeted us cheerfully and helped us get settled. The room was small for an accessible room. My only critique is that with a wheelchair there was little room for maneuvering between bed and bath, and our luggage barely fit. That being said, it is NYC and I'm sure there are smaller rooms. This one was very clean, well-appointed. A lot of street noise but it is an obvious commercial district, not the woods. The staff in the morning was exemplary. Everyone from the desk to the breakfast host to the maintenance man went out of the way to help my wife and me with luggage, breakfast, and getting transferred. The shuttle driver was very helpful as well.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jim114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017

Located very close to JFK, we drove in and stayed here for an early flight out of JFK. We had paid to park our car for a week. We did not know the parking was off-site and we had to walk from the parking location back to the hotel for the shuttle. Not ideal especially at 4:30 in the morning.

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank CynthiaK889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBMoham, Manager at Best Western JFK Airport Hotel, responded to this reviewResponded 4 October 2017

Dear CynthiaK889,

Thank you for your review. We have a park and fly package that is off-site but almost directly in front of the hotel. The entrance is at the corner of the same street. A lot of our guest use the park and fly package are well pleased with the convenience which includes complimentary shuttle service to JFK airport and complimentary hot breakfast. Again, thank you for your review and hope to see you again soon.

Best Regards,

ZB Moham

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Reviewed 19 September 2017 via mobile

Stayed at this establishment as we had a 20 hour layover. It wasn't the best place we've stayed. Yes it was convenient, with a free shuttle service to the hotel.
The bed was comfy. The room was very small for 2 people. Breakfast was good, nice selection.
This was a very noisy area of town so we didn't have a very good night sleep after a long flight. Glad we didn't have an early flight the next day!

Stayed: September 2017, travelled as a couple
Thank wemblelw63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBMoham, Manager at Best Western JFK Airport Hotel, responded to this reviewResponded 4 October 2017

Dear wenblew63,

Thank you so much for your review. Yes, our location is ideal if you need to be near JFK and convenient and efficient complimentary shuttle service available 24 hours a day. Thank you again and we hope to see you again soon.

Best Regards,

ZB Moham

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