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“Left us waiting in subfreezing cold”

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Holiday Inn New York JFK Airport Area
Ranked #12 of 30 Hotels in Jamaica
Brooklyn
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Left us waiting in subfreezing cold”
Reviewed 18 December 2013

There are a lot of things I coudl say about this hotel, the bland restaurant that offers exactly one dish at a time, the bag of trash we found in the bathroom when we checked in, the missing coffee pot, etc. But one thing really stands out: the hotel is very far from the airport; and the free shuttle never arrived despite repeated phone calls and assurances that it would arrive "momentarily". The hotel left us standing in the freezing, unheated, outdoor waiting area for over 30 minutes before we finally gave up and took a cab.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis G, Manager at Holiday Inn New York JFK Airport Area, responded to this review, 19 December 2013
On behalf of all Employees of the Holiday Inn Hotel at JFK Airport, I would like to thank you for choosing our hotel during your visit in New York City. We realize there are many hotels to choose from and appreciate that you chose to stay with us. We would also like to thank you for taking the time to give us some feedback about your stay. We will use your feedback to help us improve the levels of service we provide all our guest in the future.

I could understand you might have felt standing at the designated pick up area at the JFK Airport and we are working hard at ensuring we pick up our guest in a more frequent basis.

Thank you again for your feedback,
Louis Gonzalez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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UK
Level Contributor
116 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 16 December 2013

At last, the IGH have built a new fully serviced hotel less than ten minutes from JFK.
Call the hotel when you are Federal Circle (car hire stop from the air-train) and the hotel's shuttle will be with you within ten minutes. ***Don't get on the HI Express courtesy shuttle by mistake!***
Rooms are clean and comfortable. All the usual things you take for granted (wifi, tea & coffee etc) are provided. Free pc's and wifi in the lobby area. Staff 1st class.
...And finally, the hotel's independent restaurant is great. Try the pork chops! Great value and generous portions..........very impressed.

(two minor points: still awaiting rooms safes and bins at time of visit)

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _forevergreen_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis G, Manager at Holiday Inn New York JFK Airport Area, responded to this review, 19 December 2013
On behalf of all Employees of the Holiday Inn Hotel at JFK Airport, I would like to thank you for choosing our hotel during your visit in New York City. We realize there are many hotels to choose from and appreciate that you chose to stay with us. We would also like to thank you for taking the time to give us some feedback about your stay. We will use your feedback to help us improve the levels of service we provide all our guest in the future.

Thank you so much for helping our guest understand which shuttle to take to which hotel. It’s common occurrence that some of our guest end up at the other hotel. In the event that happens, we will be happy to arrange transportation back to our hotel from there.

Safe deposit boxes are now available at the front desk.

Thank you again for your feedback,
Louis Gonzalez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parkton, Maryland
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 14 December 2013

Can you imagine a hotel with absolutely no trash cans? A first I thought that it was a mistake but the front desk staff told us that there really no trash cans in the hotel. Holiday Inn sources them from a particular supplier and they are on backorder. When I threatened to throw my trash in the hall, they brought us a plastic bag and told us to use that.

I arranged the check in by phone. I got someone from half way around the world. He took 30 (really-I timed it!) minutes to find my previous reservation and then to arrange today's reservation. Even though I had my reservation number and the date I made the reservation and the confirmation number, they took a long time to find it in their system.

Why can't the Holiday Inn people just go to a local store and purchase a few trash cans??

Room Tip: None of the rooms have much of a view and they are not well sound proofed. An OK place if you really...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divermom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis G, Manager at Holiday Inn New York JFK Airport Area, responded to this review, 19 December 2013
On behalf of all Employees of the Holiday Inn Hotel at JFK Airport, I would like to thank you for choosing our hotel during your visit in New York City. We realize there are many hotels to choose from and appreciate that you chose to stay with us. We would also like to thank you for taking the time to give us some feedback about your stay. We will use your feedback to help us improve the levels of service we provide all our guest in the future.

Please accept my sincerest apology for the lack of waste paper baskets in you guest room. We are asking all our guest to just leave any waste in their room and we will have a member of our team pick it up as soon as we are notified.

Thank you again for your feedback,
Louis Gonzalez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jamaica hotels

Burlington, Canada
Level Contributor
73 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 12 December 2013

We stayed at this hotel for one night while in transit at JFK. The hotel was brand-new (opened just the week before) so not everything worked smoothly but it was understandable. The front desk staff was helpful and the shuttle bus driver was extremely courteous. About a 10-15min shuttle ride to JFK.

The rooms are on the slightly small side. Works very well for business travelers but not so much for family with kids. Same for the bathroom - you can only fit one person there at a time.

Only down side was that the restaurant was not open outside of the core hours (we arrived at 8pm and it's already completely shut down). The front desk staff said it's because the hotel was new and the restaurant operator did not think anyone will want to eat there that night, so they packed up early. They do have pantry items so we just grabbed some microwave dinner.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcmug2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis G, Manager at Holiday Inn New York JFK Airport Area, responded to this review, 19 December 2013
We would like to thank you for allowing us an opportunity to provide you with your lodging needs while you traveled through New York City.

We would also like to thank you for providing us with some feedback about your recent stay. I was glad to hear that your shuttle experience was a good one and we will work hard to ensure our Dining room offers a greater level of service for your return.

Thank you again for your feedback,
Louis Gonzalez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Louisiana
1 review
Reviewed 11 December 2013

I have worked in the motel business for 8+ years and have done a lot of traveling, never have I stayed in a motel where everyone was completely nice and willing to go the extra mile. From engineering to housekeeping to front desk everyone was pleasant and made me feel at home. Next time im in New York I will most definitely stay at this motel and will definitely tell my friends and family about this motel. Enjoyed my stay 100% didnt wont to leave because this was the best experience ever.Thanks! Everyone Erica,Margie Palacio, Tiffany,& Erica....

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trukfitswagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis G, Manager at Holiday Inn New York JFK Airport Area, responded to this review, 19 December 2013
We would like to thank you for allowing us an opportunity to provide you with your lodging needs while you were in New York City.

We would also like to thank you for providing us with some feedback about your recent stay. I was happy to hear that you enjoyed your experience with us.

I have shared your comments with Margie, Erica and Tiffany.

Thank you again for your feedback,
Louis Gonzalez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn New York JFK Airport Area

Property: Holiday Inn New York JFK Airport Area
Address: 154-71 Brookville Boulevard Rosedal, Jamaica, NY 11422
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #12 of 30 Hotels in Jamaica
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Holiday Inn New York JFK Airport Area 3*
Number of rooms: 201
Reservation Options:
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Also Known As:
Holiday Inn New York JFK Airport Area Jamaica

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