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“Average Airport Hotel, Friendly Staff”

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Hilton Garden Inn Queens / JFK Airport
Ranked #4 of 31 Hotels in Jamaica
GreenLeadersSilver level
Peterborough, United Kingdom
Level Contributor
546 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
“Average Airport Hotel, Friendly Staff”
3 of 5 bubbles Reviewed 21 April 2014 via mobile

This is a typical airport hotel, with small-ish rooms, albeit clean and comfortable. The bar and restaurant, just off the lobby, are a little too bright and impersonal in terms of atmosphere. We had a drink but didn't eat, although we did notice that the happy hour appetisers didn't cater very well for non-meat eaters - there was no fish, just some mozzarella sticks.

The staff were very friendly and helpful, the shuttle bus was easy and convenient and it is well located for JFK airport, but it's not somewhere you would want to stay for more than one night. I feel a little guilty about the average rating, because it's good, but just not very good.

Stayed April 2014, travelled as a couple
Helpful?
Thank Bluesprout61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear Bluesprout61,

Thank you for posting your comments via TripAdvisor. We feel guilty you felt it was an average stay. It is our goal to provide our guests with an above average stay. Please know that we recently updated all of our menus (this week) we have also added a NY menu as well as updated he Happy Hour menu. If you do stay wiht us in the future, we have a full kitchen and are flexible to make items you may not see on the menu. Next time it is our goal to provide you with an above average stay!

Thanks again!
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,054 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ship Bottom, New Jersey
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

We used this hotel's Sleep, Park and Fly package and we were very happy we did. We definately will use them again when we fly from JFK. The whole experience was very easy. Your car is parked right at the hotel and that is where it stays while you are away. The hotel shuttle service to the airport is every 30 minutes and was right on time. Upon return after we got our luggage we called shuttle for pick up and it was there waiting for us. We would recommend this package to anyone flying out of JFK!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank KathyL5581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear Kathy,

Thank you for booking the Park and Fly package as well as posting your comments via TripAdvisor. We appreciate the feedback and glad we were able to make your arrival and departure a smooth one. See you again soon!

Sincerely,
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Santa Margarita CA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 April 2014

Although the hotel cost a little more than I wanted to spend and the noise of the planes landing in the middle of the night woke me up, the hotel staff was extremely friendly and helpful. Check-in was a breeze and they offered great tips on tours of NYC, local dining options, etc. that worked out well for us.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Gerald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear Gerald H.,

Thank you for posting about our Friendly Staff via TripAdvisor. Sorry you were woken during the middle of the night, our windows are specially designed to limit the the noise of the airplanes. Glad we were able to assist with local options and tours. We look forward to your next visit! Thank you again!

Sincerely,
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san diego
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

We had to stay overnight near JFK on a return flight from overseas. The Hilton Garden Inn was suggested by our travel company. Our deal included breakfast which was excellent. The staff at this hotel was very courteous, pleasant and helpful. The room was clean and the bed was very comfortable, just what we needed after a long flight. It is a bit of a hassle getting from JFK to the hotel shuttle pickup area but you would have to take the air bus no matter where you were staying if you are using a hotel shuttle to get to your hotel. I have to say getting to the airport from the hotel the next day was a piece of cake though - shuttle was able to take us directly to our airline's departure area. We stayed only one night but if a similar scenario occurs when we are traveling in the future we would not hesitate to stay again at the Hotel Garden Inn near JFK!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank millerus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear millerus,

We are glad you chose us for your overnight stay returning from overseas. Thank you for the positive comments overall about the staff, rooms and hotel. Nice to hear it was a piece of cake to get to your terminal the next day. Thank you again!

Sincerley,
Denise
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Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

We stayed overnight between flights out of JFK airport. The airport transfer was very easy with a courtesy bus from one of the air train stops. Extremely friendly and welcoming staff and hotel room with 2 double beds for our family was what was required. We had a really good dinner in the hotel restaurant. Every member of staff was noticeably helpful and went out of their way to improve our stay, much more than one might expect from a mid range airport hotel. I would recommend this hotel if you ever need to make a stop over in JFK.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toon_Traveller1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear Toon_Traveller1976,

Thank you for the "Lovely friendly airport hotel" comments. So glad we were able to provide you with our welcoming and friendly hospitality. We look forward to seeing you and your family again soon.

Thank you again!
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fremont NE, United States
1 review
5 of 5 bubbles Reviewed 17 April 2014

The Hilton Garden Inn staff was smiling and very patient to answer my questions. The room was clean and comfortable and looked very homey. In the morning, the girl in the breakfast area explained all of the options and stood by to be sure they understood my order. The shuttle driver was friendly and got me right to where I needed to be. First time in New York and only the 2nd time to use a shuttle, I was a bit fearful. Hilton made it all a very pleasant experience!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear Janice H,

Thank you for posting how we made your stay stress free! Glad we were able to make you feel comfortable. We look forwrd to seeing you again soon for a 2nd visit to NY.

Sincerely,
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island City, New York
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Planning for a big group of family is never easy. Our group was coming in from down south and had to be in Queens near the Rockaways for those who know the area, tough to find a hotel at a decent price and quality. To put in perspective a hotel down south may be a 100$ a nite and will be spacious with all amenities. After running through trip advisor top 10 list, I visited this new site and was so happy! 20 people were all happy with our choice!! On my side the sales dept Patrice and Jennifer were amazing. The set up, follow up and ensuring we got everythin we requested. Our guests also commented on the font desk staff and how nice! I would absolutely encourage you to book this hotel

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QueenBee0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise R, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review, 26 April 2014
Dear QueenBee0909,

Thank you for telling us what a GEM we are! It is great to hear how we were able to take care of your big family. Please come visit us again real soon, glad you are were all happy with your choice to stay with us!

Sincerely,
Denise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Queens / JFK Airport

Property: Hilton Garden Inn Queens / JFK Airport
Address: 14818 134th St, Jamaica, NY 11430-1507
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Green Hotel in Jamaica
#2 Business Hotel in Jamaica
#4 Romantic Hotel in Jamaica
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Queens / JFK Airport 3*
Number of rooms: 192
Official Description (provided by the hotel):
Located just a quarter mile from JFK International Airport and a short drive from the city’s top attractions, the Hilton Garden Inn Queens / JFK Airport is the perfect location for your next trip to New York City. Catch a game at Citi Field or watch the U.S. Open at the USTA Billie Jean King National Tennis Center at Flushing Meadow Park. Take a short trip to Manhattan and enjoy the great attractions the city has to offer or take the family to Coney Island. The property is also a great venue for events as well with 1200 square feet of meeting space for up to 65 guests. After a long day of sightseeing, relax on our Garden Sleep System® bed and enjoy our well-equipped rooms and when it’s time to go, we provide complimentary shuttle service to JFK airport. ... more   less 
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Also Known As:
Hilton Garden Inn Queens/Jfk Airport Hotel Jamaica
Hilton Garden Inn Jamaica
Hilton Jamaica
Hilton Garden Inn Jfk
Hilton Jfk
Hilton Garden Inn Queens / JFK Airport Jamaica, New York

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