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All reviews front desk jfk airport federal circle the entire staff new york every half hour next morning shuttle service free shuttle an early morning flight one night stay long flight between flights hgi diwan driver proximity
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Reviewed 6 January 2018

We booked our stay on hotels.com and there was an error communicating the reservation to the hotel. This was compounded by the fact that JFK was shut down by a snowstorm, so rooms were in short supply. In spite of the difficulty, Kamyra at the front desk cheerfully and competently arranged our stay, dealing with our frustration with empathy. Once we had checked in, we found that all the staff were welcoming and cheerful in spite of the blizzard conditions outside. We would stay here again and would highly recommend the Hilton Garden Inn at JFK

Date of stay: January 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank ErikaL_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2018

We selected this hotel due to the location near JFK airport. Room was clean. Staff was friendly. We had dinner and breakfast. Expensive - but it's NYC pricing so we weren't surprised. Food was very good.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ragnar2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2018 via mobile

Jenifer our server was just perfect. Sweet and friendly and accurate. We were here in a blizzard and she made our time pass with a smile. She also recognized our situation as we were here for a funeral and not in the best spirits.

Date of stay: January 2018
Trip type: Travelled with family
Thank levb2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2018 via mobile

Spent a few days here for my grandmother's funeral. The hotel could use some renovation but the rooms are clean. The staff here is super nice and helpful. They were great during our family's time of need.

Date of stay: January 2018
Trip type: Travelled with family
Thank jamieo384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anjanie N, Guest Relations Manager at Hilton Garden Inn Queens / JFK Airport, responded to this reviewResponded 13 February 2018

Dear Jamie O,

Thank you for choosing the Hilton Garden Inn JFK as the host hotel for accommodations during such a difficult time. On behalf of our entire team, we extend our deepest condolences. We're delighted that you found our accommodations to your liking and that our staff was able to tend to your needs. We strive to meet - and exceed - our guest expectations of service. Your feedback is vital in our continuous strive to enhance the guest experience. Thank you for sharing and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

I enjoyed my stay at this hotel. From check in to check out, the members of staff were wonderful. They were friendly and easy to talk to. I was also comfortable with the facilities. I couldn’t have asked for more.

Date of stay: January 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank K7039TCsoniam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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