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“Great...Except...”

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Hilton New York JFK
Ranked #7 of 31 Hotels in Jamaica
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great...Except...”
Reviewed 1 March 2014

Hotel location was perfect; lobby, restaurant and other common areas were well-maintained. Room was much roomier than most in that area and was visually appealing. Only issue with the room was the shower - the drain was severely clogged. By the time I got the water to a nice temperature, I was standing in 2 inches of water. I then had to turn the water off and let it drain because it was starting to spill onto the bathroom floor.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Melanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 3 March 2014
Melanie,
Thank you for sharing your feedback.
I appreciate the genuine comments and I'm glad you enjoyed your visit. Please except my sincere apology for the clogged drain, this is why valuable feedback is so important, it allows us to identify opportunities for future improvement.
Overall, the Hilton JFK Team "thanks you" for choosing us to be your home away from home.
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1,617 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Clementon, New Jersey, United States
1 review
Reviewed 27 February 2014

This Hilton is conveniently located next to JFK Airport in NY. The staff is friendly and courteous. The rooms were clean and nicely appointed. I was very pleased with all aspects of our stay. The food we ordered was served promptly and was delicious.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Virginia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 28 February 2014
Virginia,
Thank you for sharing your valued feedback.
My Team and I truely appreciate knowing we exceeded your expectations and made your visit a memorable one. Hopefully we'll see you back in the near future!!!
Again, a warm genuine "thank you" from the Hilton JFK Team!!!
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Brighton, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2014

Certainly not much to wow you about this place, except for maybe feeling amazed at how little trouble the architects took to make the place look pleasing - pretty normal for an airport hotel to be ugly, I guess, this place no exception

Stayed December 2013, travelled on business
Helpful?
Thank jbchilling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 27 February 2014
Thank you for taking the time to share your valued feedback.
My apologies if you felt the hotel was boring and wasn't any different from the others, however, hopefully the Team Members made a favorable impression.
We recently completed a $20 million dollar renovation and feel our product is one of the best in the JFK market, again, my sincere apology if we didn't meet your expectations.
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Allyn, Washington, United States
Level Contributor
141 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 23 February 2014

With all the weather related delays this winter on the East Coast, I was very pleased to have the opportunity to stay at the Hilton JFK. The hotel is quite modern, but still very nice and efficient. Check in was very pleasant with the staff making sure that we had everything we needed for our night stay. Room was spacious and the bed was very comfortable. I would definitely make this the hotel of choice if we ever needed one near JFK.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 24 February 2014
Jan,
Thank you for sharing your recent experience.
I'm pleased to know we exceeded your expectations and made a memorable impression. Traveling is never pleasant but you can always count on the Hilton JFK to be your second "home away from home".
If you ever get stuck again, please keep us in mind.
All the best for a healthy year!!!
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Charlotte, North Carolina
Level Contributor
543 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 22 February 2014 via mobile

This is a nice property. The rooms are always clean and comfortable. The gym is very nice. I wish the coffee shop in the lobby was open 24 hrs. Staff are hit or miss.... sometimes really nice and sometimes really rude. Overall, in my top 5 choices for a JFK hotel.

Stayed February 2014, travelled on business
Helpful?
Thank JetBlueDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 24 February 2014
JetBlueDriver......Thank you for the valued feedback!
I'm pleased to know we made your Top 5 list of hotels in the JFK area, however we would love to be your first choice. I will share your comments with my dedicated Team and will certainly address any issues. As always, your business is valued and sincerely appreciated.
Again, "thank you" and looking forward to your return visit.
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Inverness, Florida
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2014

I am a diamond memeber and have been for 8 yrs. This Hotel is a welcome addition/upgrade to this area. The rooms are updated and clean. The fish taco's in the resturant were excellent. Not to be out done Dana the bartender was great!! She knew the menu to a T and recommended the fish tacos and they did not disappoint and she was all over the bar taking orders and talking to the customers...She made bad flights into a good night..Thanks DANA!!!

Room Tip: No idea on the spa. I had the Executive lounge breakfast that is free..Recommend this hotel..
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teddy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 21 February 2014
Teddy,
Thank you for choosing the Hilton JFK and sharing your experience.
I have to agree...you can't go wrong with the Fish Tacos.....certainly one of our more popular items. Trust me, if anyone knows the menu better than the Executive Chef, it would be Dana.
Thank you for your continued loyality to the Hilton family....being a Diamond member is a huge accomplishment and one to be proud of.
Hope to see you back!!!!!!!
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Dallas, Texas
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 February 2014

Having stayed at this property when it was Holiday Inn 8 years ago, it was nice to go back and see the upgrades to Hilton, the lobby layout was a nice change and the change of the bar layout was brighter. Still miss the karaoke stage!
Room upgrades were nice, however think the bathroom re-tiling actually requires more attention to the grouting. Did like the shower setup and drawers for storage.
Restaurant still has a good chef, food well prepared and comfy home style dishes for travelers away from home on extended trips.
Convenient for those working at JFK.
One thing was the air con/ heating unit is loud, turned it off to sleep at night.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mauna2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin W, General Manager at Hilton New York JFK, responded to this review, 21 February 2014
Welcome back!!!
I'm pleased you had the opportunity to experience all the new changes at the Hilton JFK. Thank you for the valued comments and my sincere apology for any inconveniences. Your feedback is invaluable in helping us identify opportunities for future improvement.
Wow, you still remember the Karaoke stage!!! Amazing how somethings come and go...perhaps I should give this some consideration going forward.
Again, thank you and all the best for a successful year!
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Additional Information about Hilton New York JFK

Property: Hilton New York JFK
Address: 14402 135th Ave, Jamaica, NY 11436-2200 (Formerly JFK international Airport Hotel)
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Jamaica
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton New York JFK 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
The Hilton New York JFK Airport offers travelers inviting, comfortable and elegantly appointed accommodations minutes from one of the busiest airports in the United States. The hotel is a pleasant alternative to Manhattan prices for business, meetings or pleasure. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica
Hilton New York JFK Jamaica

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