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“Rooms were average yet clean. On check in the desk clerk was too busy on the phone complaining about how busy it was to engage i”

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Best Western Plus Downtown Jamestown
Ranked #3 of 6 Hotels in Jamestown
Certificate of Excellence
Angola, New York
1 review
“Rooms were average yet clean. On check in the desk clerk was too busy on the phone complaining about how busy it was to engage i”
Reviewed 7 April 2014

Rooms were average yet clean. On check in the desk clerk was too busy on the phone complaining about how busy it was to engage in a conversation with us. She might have well have held up a sign saying thanks for your money now stop bothering me!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LThexton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 10 April 2014
We appreciate your feedback. Please know that we will use your comments to improve our services in the future. We apologize for the negative staff experience you encountered and will look into that. Thank you and we hope we get the opportunity to serve you in the future.
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285 reviews from our community

Traveller rating
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
NJ
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 March 2014

iPluses: Clean. Quiet (no hockey teams in town). Asked for top floor rear room and got it. Cheerful, courteous, helpful staff. Comfortable mattresses.
Minuses: Shabby room furniture which should be replaced. One of our chairs was broken. Fortunately I noticed it before sitting, otherwise would have been on the floor. How such an obvious safety problem could have been overlooked by housekeeping is a mystery to me. I notified the Desk Clerk and put the chair on top of a bed - hopefully someone will notice. As with other, similarly and poorly designed lodging, the HVAC unit blows the curtains out into the room. Windows inoperable - no fresh air. Sketchy neighborhood - some pretty scary looking folk wandering about or hanging out the nearby streets. Unappealing breakfast included microwaved "eggs," partnered with equally unappealing microwaved "sausage" patties and Hostess mini donuts washed down with weak coffee. We chose not to partake of the morning feast, although the young gymnasts staying there seemed to relish the unappealing & unhealthy fare. Only 1 luggage cart available, so if someone either is using it or has absconded with it, you're out of luck. No canopy over the entrance, so if t's raining, plan on you and your luggage being soaked - we were WOA [Wet On Arrival]. When entering the parking lot off of W.3rd St, the lobby (main) entrance is not well marked - it's around the back side, opposite the street, but since it's not marked, I got wet trying to get into the most obvious entrance, which turned out to be a locked (from the outside) Fire Exit, with a small printed sign (not readable from while driving in) directing us to the back side. Overall poor value. This is Jamestown, NY, for god's sake, not Jamestown, VA. Although management correctly states the their rates are "comparable" to others near I-86, IMHO they're equally poor values. $75/nite seems more apropos for this neck of the woods.
Would we return? Probably, since it's in town, near our relatives' homes and not disgusting. What's not to like, eh?

Room Tip: Pray that there's no hockey tournament going on. If so, and if you have the option, keep drivin...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PandCtoGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 31 March 2014
We are very sorry to hear about your negative experience. Please know that we take your feedback seriously. You are correct, we should have noticed the chair was broken before your check in. We are currently working on plans to update the property and all of the furniture. We hope that you will give us the opportunity to better serve you in the future.
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Port St. Lucie, Fl
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 March 2014

I grew up in the Jamestown area, so I return at least once a year for a visit. I just spent 3 nights at the Best Western downtown and was very pleased with my stay.

We were greeted in a very friendly, professional manner. Room keys were already for us, check in was very quick. My brother was traveling with me and stayed in another room. The staff already had arranged for our rooms to be across the hall from each other without requesting it. Very nice touch.

The rooms were comfortable and good sized. No issues with noise. The beds are firm. The breakfast served was a standard hotel breakfast, nothing to write home about, but something to put on your stomach. If you want a great breakfast, go out for it!

There is a bar/restaurant called Shawbuck's across the street, we didn't make it there because it was closed on Sunday's and Monday's. It looks like a very nice place. A couple of blocks away is a bar/restaurant referred to as "The Cherry", it's on Cherry Street. Great drink and food prices and excellent Buffalo Chicken Wings. I stop by The Cherry every time I'm in town for wings, they have a decent bar food type menu.

If you're looking for a great place for dinner with reasonable prices, hang a right out of the parking lot, cross the 3rd street bridge and you'll see the Hometown Sports Bar & Grill. The food is very much home cooked style. The portions are huge. I had chicken biscuits and gravy for 7.99, it was excellent.

I will plan on staying here next time I'm in town, my best experience to date. Thanks to the staff for making our stay in Jamestown a pleasant one.

Room Tip: May want to request a room on the back side of the building as the front of the building is right on...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryPortSt_Lucie_Fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 13 March 2014
Thank you for the positive feedback. I will share your comments with the staff. We are happy you enjoyed your stay. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livonia, Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

My son and I stayed at the Best Western in Jamestown on two occasions while in town for a special needs hockey tournament. On both occasions I have only good things to say about the hotel and the staff. The hotel is clean and convenient, the beds are comfortable, and the staff is friendly and professional. We've stayed at other locations in town, but prefer the Best Western. There is a laundry mat right across the street to take care of those smelly hockey clothes too!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Number6of11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 13 March 2014
We are so glad you enjoyed your stay!! Thank you for taking the time to let us know. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericksburg, United States
1 review
Reviewed 26 February 2014

Centrally located in downtown Jamestown. Very nice, clean rooms and reasonable rates. I would say this is the nicest Jamestown hotel since the Hotel Jamestown, which was probably quite the hotel in it's day.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kristine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 28 February 2014
Thank you for the positive feedback. I am so glad you enjoyed your stay. We appreciate your business and hope to see you again soon!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Butler, United States
1 review
Reviewed 23 February 2014

Good Location - Some very good staff members - some staff members are not very pleasant. Beds are very hard so if you like hard beds then this is the hotel for you - If you don't then don't stay. We have a family of 5 so we needed the pull out coach. The mattress on the pull out couch is basically all metal springs. We used an air mattress on top of the pull out couch mattress. Seemed to work fine.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 25 February 2014
The staff and I apologize for your negative experience. If you know which staff member was unpleasant please call the hotel and let me know so that I can take care of it. As for the beds we are in the process of replacing them, I realize that is of no help to you now. For future reference please do not hesitate to let the staff know that you find your room uncomfortable and we will be happy to fix it right away. We hope that you will give us a chance to serve you better in the future. Again, we apologize.
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Pittsburgh, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 23 February 2014

This hotel was absolutely unbeatable for our hockey team playing at the arena right across the street. Great location for hockey, food, etc. We parked our car on Friday and never had to move it again until we left town on Monday. Walk to everything you need. Nice little pool and breakfast buffet. Small conference room great for a team pizza party. Very accommodating staff.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brittany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 25 February 2014
Thank you for the great comments. We are happy you enjoyed your stay and we look forward to seeing you and your team next year!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Downtown Jamestown

Property: Best Western Plus Downtown Jamestown
Address: 200 West Third Street, Jamestown, NY 14701-4908 (Formerly BEST WESTERN PLUS Downtown Jamestown)
Phone Number:
Region: United States > New York > Chautauqua County > Jamestown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Jamestown
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Downtown Jamestown 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Jamestown
Jamestown Best Western

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