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“It's a Best Western, not a Hilton”

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Best Western Plus Downtown Jamestown
Ranked #4 of 6 Hotels in Jamestown
Fort Wayne, IN
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“It's a Best Western, not a Hilton”
Reviewed 28 June 2014 via mobile

If you expect more, then you will be disappointed. Had there been a Hilton Garden Inn in Jamestown I would not have stayed at BW.

However value was received for what we paid.

This is the kind of place that the hockey teams stays in during weekend skating tournaments. See reviews about running out of hot water... I am picturing 6 or more sweaty kids per room all needing a shower at once.

Our visit was not during hockey season, or any other sporting event that we could see.

We needed lodging close to the Luci-Desi site, and this fit the bill. Room had recently received a new bed, and we could see that the property was in the process up replacing all their bedding. That was fine. Everything else was ok.
Except for the breakfast - at least for us.
Coffee, juice, rolls, some sort of microwavable egg product (thank you food scientists). No thanks.
If one is trying to eat healthy then look elsewhere for breakfast - we liked the Babaloo Cafe - a 10 minute walk. Very reasonable.



Stayed June 2014, travelled as a couple
Helpful?
Thank HoosierDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 30 June 2014
Thank you for your feedback. I am currently looking to upgrade the breakfast we offer and I appreciate your feedback on the topic. Please know that your comments will be used to serve our guest's better in the future. Thank you.
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Battle Creek, United States
1 review
Reviewed 23 June 2014

When I arrived at this hotel, the key cards did not work to open the door for two different rooms, so was moved to another room/floor, room had not been cleaned, so moved to another room across the hall, floor had not been vacuumed and had someone's toe nails next to the bed. The mattress was new and very comfortable and was able to keep the room at a comfortable temperature. Some of the staff was helpful, getting me directions to local attractions, but overall the staff did not address my initial problem and acted as they did not care that all the problems were happening. Very good location to local attractions, but will probably stay elsewhere next time I travel to this location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 24 June 2014
Thank you for your review. I apologize about the confusion. There was a computer error made by a new staff member which is where the confusion came from. I apologize for the inconvenience you encountered and we are working to make sure these issues do not happen again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayette City, Pennsylvania
Level Contributor
114 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 June 2014

The location of the hotel in right in downtown Jamestown. This makes it a good location for walking to the Lucy Desi Museum, but you also had some traffic noise. The hotel was not full during our visit so there was no issue finding a parking space. The young man at the front desk was friendly and handled our check-in efficiently, however, when I ask a question about the local farmer's market, the reply was, " that is a good question." He made no effort to find out, but I picked up a paper in the lobby and the info was there. Both the ;public areas and the room were clean. The bedding was comfortable and everything in the room was in working condition. The breakfast choices were cereal, fruit, yogurt, sausage patty, egg patty, make your own waffle, sweet rolls, mini muffins, bagels and bread. There were three juice choices, tea, and coffee. The little danish was stale, but everything else was good. The pool is located right off the lobby, but we didn't use it. We wouldn't hesitate staying here again as it was a good value especially with the GroupOn coupon.

Room Tip: Ask for a room on the back side for less traffic noise.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patluvstogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 18 June 2014
I want to thank you for taking the time to write a review. I am glad you enjoyed your stay and I appreciate your feedback. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chittenango, New York, Usa
Level Contributor
4 reviews
4 hotel reviews
Reviewed 8 June 2014

The Desk Clerks were very friendly and helpful. The room was large, clean and comfortable. The bath towels were plush and the bed and pillows were heavenly. The fitness room was missing one piece of equipment, but I got a good workout on the treadmill. I felt very safe going outside at night to smoke a cigarette.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 9 June 2014
Thank you for the nice review. I am happy to hear you enjoyed your stay. We appreciate your feedback and we hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamestown, United States
1 review
Reviewed 6 June 2014

Very helpful and pleasant staff. Good location right downtown Jamestown. Good rates for more than 3 day stay. Breakfast every morning was good but not great. Bed wasn't as comfortable this stay, but we stay at this hotel every year and we are always satisfied. Good hotel!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marsha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 9 June 2014
Thank you for your feedback. We appreciate your loyalty to our hotel. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederick
Level Contributor
728 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 402 helpful votes
Reviewed 2 June 2014

I booked at this location for several reasons, one being that you can walk to the Lucy Desi musem from the property, and this was one of the top three best stays that we've had with Best Westerns and definitely the best stay ever in New York. We were greeted promptly, checked in and out quickly, and everyone that I encountered was friendly and professional. It is inviting from the outside and smells really good (clean) inside. There is a lovely indoor pool which we didn't have the time to visit, and the elevator worked for our 2nd floor room. The business center also worked and is a comfortable, quiet space with no time limits. The breakfast was included and satisfying. Our room was large, updated and quiet, with every amenity except a microwave but there is one in the lobby. I can't find fault with one thing and our one night here was very pleasant. I got a solid sleep in our very comfy king bed which was needed after a 5 hour long drive.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelkitty50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 3 June 2014
Thank you for the wonderful comments. I shared them with the staff. We are happy you enjoyed your stay and hope to see you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hagerstown, Maryland
Level Contributor
671 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 1 June 2014 via mobile

My husband and I stayed here while in town to visit the Lucille Ball museums. The hotel was well kept and clean. I felt totally comfortable here. The staff was awesome. They took care of business but were personable and friendly! I will definitely stay here again (I'm already planning another trip to Jamestown!)

Stayed May 2014, travelled as a couple
Helpful?
Thank Mfclingan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, General Manager at Best Western Plus Downtown Jamestown, responded to this review, 2 June 2014
Thank you for the wonderful feedback. We are pleased to hear you enjoyed your stay. We look forward to seeing you again!!! Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Downtown Jamestown

Property: Best Western Plus Downtown Jamestown
Address: 200 West Third Street, Jamestown, NY 14701-4908 (Formerly BEST WESTERN PLUS Downtown Jamestown)
Phone Number:
Region: United States > New York > Chautauqua County > Jamestown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Jamestown
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Downtown Jamestown 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Jamestown
Jamestown Best Western

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